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PC Drivers & Software

shadow07
Adept III

Updating to 18.5.1 & Later Black screen/BSOD RX Vega 64

Hi I have the Radeon version 18.4.1 but attempt to update new driver 18.5.1/18.5.2 but getting black screen during installation and System boots unexpectedly!!! and also getting bug check error!!! I have used AMD cleanup utility,DDU and Driver sweeper to uninstall the old Driver prior to install new Driver. Something is very  wrong with this new Driver, I had have installed 200+ Driver but never seen this kind of behavior. Mobo Bios is up to date as well as Window 10.

MOBO :EVGA X299 DARK 151-SX-E299-KR LGA 2066 CPU : Intel Core i9-7900X Skylake-X 10-Core 3.3 GHz LGA 2066 LCR :Corsair Hydro Series H80i V2 GPU :SAPPHIRE Radeon RX Vega 64 DirectX 12 100410NT+SR MEMORY: CORSAIR Dominator Platinum SE 32GB (4 x 8GB) CMD32GX4M4C3200C14T SSD 01: SAMSUNG 970 PRO M.2 512GB NVMe PCI-Express 3.0 x4 MZ-V7P512BW SSD 02: SAMSUNG 850 PRO 256GBX2 Raid 0 PSU : Corsair AX1200I 1200 Watts CASE :Thermaltake (Armor+) VH6000SWA SC :Creative Sound BlasterX AE-5 7.1 Channels Monitor  Acer XR382CQK  IPS 3840x1600 @ 75HZ BD Sansung

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

1 Solution
shadow07
Adept III

So far no problem with new Driver 18.7.1

View solution in original post

44 Replies
shadow07
Adept III

AMD DXDIAG.jpg

0 Likes

Log Name:      System

Source:        Microsoft-Windows-WER-SystemErrorReporting

Date:          6/12/2018 9:33:21 AM

Event ID:      1001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      PredatorX

Description:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffcb87206f0010, 0xfffff801606efea8, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 7252dc68-e2e0-470e-8362-a93f117376b9.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-12T13:33:21.860076100Z" />

    <EventRecordID>7479</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>System</Channel>

    <Computer>PredatorX</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">0x00000116 (0xffffcb87206f0010, 0xfffff801606efea8, 0x0000000000000000, 0x000000000000000d)</Data>

    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>

    <Data Name="param3">7252dc68-e2e0-470e-8362-a93f117376b9</Data>

  </EventData>

</Event>

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061218~1.DMP                 

Generali information

Bug Check Code

0x00000116                              

Bug Check String

VIDEO_TDR_ERROR                              

Parameter 1

0xFFFFCB87206F0010                              

Parameter 2

0xFFFFF801606EFEA8                              

Parameter 3

0x0000000000000000                              

Parameter 4

0x000000000000000D                              

Crash date

6/12/2018 3:31 PM                              

Architecture

x64                              

Major version

15                              

Minor version

17134                              

Number of processors

20                              

Dump file size

979.82 kB                              

Crash source

Crash source

dxgmms2.sys+2E7F9                                                                        

Process path

C:\Windows\system32\drivers\dxgmms2.sys                              

Description

DirectX Graphics MMS                              

Version

10.0.17134.81                              

Company

Microsoft Corporation                              

Size

774.40 kB                              

Call Stack

Stack address

dxgmms2.sys+2E7F9                              

Stack address

dxgmms2.sys+3471A                              

Stack address

atikmpag.sys+FEA8                              

Stack address

dxgkrnl.sys+1A0603                              

Stack address

atikmpag.sys+FEA8                              

Stack address

dxgkrnl.sys+1A0F28
0 Likes

So what I have done uninstall and reinstall 18.4.1 to see if there is a some kind Hardware failure but Driver 18.4.1 install without a issue like it did before so driver 18.5.1 and 18.5.2 are the problem, not my System...…………..

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Please can you try updating to 18.6.1 and let me know if you experience the same issue?

Desktop

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After three hours of trying to install new 18.6.1 has failed!!! Same issue as I faced before!!! Screen goes black during installation then reboot System after two minutes, I have tried just to install the Driver or express install or custom install but none work...…...

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Is your OS installed on your Nvme drive? If so, please could you try disconnecting your Raid Sata SSDs with your system powered off, and then try installing 18.6.1? I would like to see if the system locks up with just one hard drive connected.

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Yes OS is in Nvme Drive...……..

Okay, please try my suggestion above and remove the Sata cables from those drives temporarily and try to install the drivers. After you've tried that you can power the system off and reconnect them.

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That's very strange!! What SSD in raid has to do with AMD Display Driver? It did install with 18.4.1 and previous Drivers...…………...

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I saw similar behaviour on my system on a first install attempt, albeit with an AMD Raid setup. Upon a second installation attempt everything went smoothly however in my case.

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Такая же проблема с Radeon R9 270, вчера после обновления драйверов, потух экран, перезагрузил ПК, при загрузке рабочего стола тухнет экран, через восстановление win10 не получилось устранить ошибку, через безопасный режим удалил драйвера, компьютер стал запустился, при установке драйверов, снова тухнет экран.

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shadow07
Adept III

If 18.4.1 or previous Driver install just fine then the culprit is new Amd Driver 18.5.1/18.5.2/18.6.1

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Please can you try adjusting a BIOS setting? Over the weekend i was able to narrow down the issue i experienced, which sounds similar to yours and adjusting this setting resolved the issue.

Please navigate to the BIOS > Boot Menu > CSM Mode and set it to UEFI and Legacy OPROM and let me know if you experience the same issue after making the change.

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It didn’t work

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shadow07
Adept III

061818~1.DMP                 

Generali information

Bug Check Code

0x00000116                              

Bug Check String

VIDEO_TDR_ERROR                              

Parameter 1

0xFFFFA186ACC7B4A0                              

Parameter 2

0xFFFFF801F0AAFEA8                              

Parameter 3

0x0000000000000000                              

Parameter 4

0x000000000000000D                              

Crash date

6/18/2018 5:02 PM                              

Architecture

x64                              

Major version

15                              

Minor version

17134                              

Number of processors

20                              

Dump file size

965.36 kB                              

Crash source

Crash source

dxgmms2.sys+2E7F9                                                                        

Process path

C:\Windows\system32\drivers\dxgmms2.sys                              

Description

DirectX Graphics MMS                              

Version

10.0.17134.112                              

Company

Microsoft Corporation                              

Size

774.41 kB                              

Call Stack

Stack address

dxgmms2.sys+2E7F9                              

Stack address

dxgmms2.sys+3471A                              

Stack address

atikmpag.sys+FEA8                              

Stack address

dxgkrnl.sys+1A0603                              

Stack address

atikmpag.sys+FEA8                              

Stack address

dxgkrnl.sys+1A0F28
0 Likes

I'm sorry to hear that. Unfortunately we have not had any similar reports so I'm not sure why you experience this issue.

Can you confirm the exact make and mode of the GPU you are using? Is it a reference design or AIB design (custom)Vega?

What BIOS version is installed on the GPU?

What PCI-E lane are you using?

Do you have any other devices in the PCI-E lanes?

Can you try resetting BIOS settings to default prior to installing the drivers?

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Hi it's in my first Post, I was able to install the Driver 18.6.1 after the first BSOD, Uninstall with DDU/AMD Cleanup Utility/Driver sweeper then reinstall just the Display Driver then install AMD Setting but big Question is ,why I am getting BSOD with 18.5.1/18.5.2/18.6.1 but not with other previous Drivers??

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I'm not sure at the moment, but please submit a bug report so that if we get similar reports we can compare. www.amd.com/report.

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I did submit a Bug report last week and No answer from AMD YET!!!!!!!!!

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The issue reporting form is just a place to submit a bug, you won't receive a response.

I would recommend to keep using the last working driver for now until we release an updated driver.

shadow07
Adept III

Same thing happened...………….

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shadow07
Adept III

And why I am not seeing my Thread?

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onn199
Journeyman III

vega 64 freesync 2 dont working any driver adrenalin 18.x.x  at all plz quick to fix  i better to driver 17.11.4 working fine

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khenio
Adept I

Same, also using a Vega 64, when using an old driver it works fine.

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So lot of Peoples are having same issue with new Drivers [APU+GPU] with Vega 64/56 and old Drivers18.4.1 or previous works just fine!!!!!

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Pls disable VSR and gpu scaling. These options are bugged. I have BSOD after VSR enabling after 10-15minutes

shadow07
Adept III

AMD PLS RELEASE NEW DRIVER ASAP  AND FIX THIS ERROR.

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Forget about VSR!!! can't even install the Dam Driver...……..

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They can't just "fix" an issue (even more something like this), if we want this issue to be fixed, we have to post informations so AMD can reproduce it and fix it.

I start:

Specs:

  • Windows 10 x64 v1803 (Tested insider builds, also happening) on an SSD.
  • AMD R7 1700
  • Sapphire AMD RX Vega 64 Nitro+
  • Corsair 16 Gb DDR4 2933 Mhz
  • Asus PRIME X370 Pro (BIOS 4011)
  • 1000W Gold Corsair RM1000 PSU

Monitors

  • Asus MG278Q (1440p 144hz Freesync) using DP
  • BenQ GL2250 (1080p 60hz) using HDMI
  • AOC e2343f2 (1080p 60hz) using HDMI

What i tried:

  • Full clean install of Windows on another SSD
  • DDU in Safe Mode
  • DDU + AMD's Clean Install Utility in Safe mode + Ethernet cable unplugged till the driver was installed to prevent Windows Update to mess with it.
  • Disable Freesync (all other Radeon Settings are default / unchanged)
  • CSM enabled / disabled
  • Secureboot enabled / disabled

When the problem happens

Black screen right after logging in, it doesn't just black screen, the whole PC is also frozen (monitors looses signal), RESET doesn't do anything, long press power button doesn't help either, only way is by pulling out the power cable.

Additionnal observations:

18.2 and earlier works perfectly fine, but once 18.5+ is installed, even after DDU in safe mode and reinstalling an older driver, black screening will still happen, the only way once 18.5 is installed is to reinstall Windows or by not using any video drivers.

18.5+ only works after installed IF the pc isn't rebooted, once it is, black screening will occur.

18.5+ Also have an issue with monitor Pixel format, for some reason my screens are too bright like it's using limited RGB pixel format (but it is YCBCR 4:4:4) what i have to do to fix it is to switch from YCBCR 4:4:4 to something else, then back to YCBCR 4:4:4, everytime the system restarts. 18.2 isn't affected by this either.

18.6.1 is also causing black screens.

My system is perfectly stable, no problems during extended stress testing.

ALERT

My Windows Installation can now boot, doesn't black screen after logging in, and works correctly (still on 18.2) after uninstalling Asus AI SUITE 3.

If you have anything like AI SUITE 3 installed (Overclocking, monitoring tools...) go ahead and uninstall it.

Mentioned a jillion times on the forum....​Third Party graphics controllers conflict with AMD Wattman settings and controls. Delete them from your computer.

AI Suite 3 is NOT a "graphics controllers" also MSI Afterburner works perfectly fine, this is a separate issue.

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AI suite contains graphics controller...And it seems to be THE issue..not separate. Fixed your problem didn't it?

The problem is, when you install the suite, registry changes are made that conflict with Wattman. In particular, EPU and Fan Expert.

You're pushing total nonsense.

"Mentioned a jillion times on the forum" This issue is still very recent, you're literally assuming things without testing anything.

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That's what i'm saying.

Your topics are years old, this issue HERE is very recent (only two months, and this issue started to happen after 18.5, read title.) and yet you're saying out of nowhere, without doing any testing, that "graphics controllers" are the issue.

AI Suite can't do overclocking or even monitor a GPU, MSI Afterburner can, but doesn't cause issues.

Please stop, you're actually not helping, you're trying to prove nonsense over facts, we don't need that.

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Whatever dude...at least you solved your problem by deleting it.

Thank you very much my friend! You are the hero. Your advice is much better than anything else on this forum by official amd members.

Solution: Clear Win10 ( even if your system is working perfectly) + 18.2.

Thank you very much!

(too bad i have to redownload all my uwp games, but now i have a working card.)