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Drivers & Software

star-affinity
Adept II

RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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I see the other long thread about this was locked so I'm posting this since I still have the problem albeit just once in Apex Legends since driver 20.4.2. My display suddenly goes black and I can hear the audio keeps going for 15 seconds or so then that goes away to and after a bit longer the computer restarts itself. The other day I was gaming fine for over two hours with no problems, so it's pretty random.

I've tried turning off all extra feature such as Radeon Anti-Lag, Radeon Enhanced Sync etc.

Bellow is my system info (a bit different since it's a Mac, but it's still mostly Intel based stuff inside, i.e. more or less like a Windows PC from 2010 except for the Xeon type processors):

  •  AMD Graphics Card

    • Gigabyte RX 5700 XT Gaming OC

  • Operating System

    • Windows 10 64bit 1909 (all current Windows updates installed)

  • Driver 

    • Adrenalin 2020 Edition 20.4.2

  • Display Devices

  • Motherboard + Bios Revision

    • Apple Mac Pro (Mid 2010), BootROM 144.0.0.0.0 (latest)

  • CPU

    • 6 Core Intel Xeon W3680

  • PSU

    • 980 Watts Apple Power Supply


  • RAM

    • 32 GB DDR3

1 Solution

Accepted Solutions
star-affinity
Adept II

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Believe it or not, but for me things have so far been stable with driver 20.5.1 in conjunction with Windows 10 version 2004 (May 2020 update)! I also no longer have any stability problems when waking and sleeping the computer three times using a display connected via DVI (connected to RX 5700 XT with a DisplayPort to DVI adapter). This seems to be fixed but not sure if it's due to the Windows update or the AMD drivers.

So it seems my hardware isn't deteriorated after all.

But I'll let it go a few more days before making any final conclusions.

View solution in original post

56 Replies
mickeekung
Challenger

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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The black screen and freeze will be reduced by disable hardware acceleration. This is the serious bug for me too. Black screen and freeze. I've done all of the ways to resolve the problem but it's not the long team fix.

andrulko
Adept II

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Hey,

For some unknown reason, it works for me when 2 monitors are connected. I share my findings in this thread:

Black screen on the first Windows boot (Nitro+ RX 5700 XT)  

I did not disable hardware acceleration, apply any additional tweaks or overclock GPU.

But recently I have noticed that since 2nd monitor is connected, VRAM frequency was automatically set to 1750MHz:

pastedImage_2.png

If I activate manual tuning, I see it's the minimum VRAM clock speed:

pastedImage_3.png

But when I was using single monitor, it was around 300MHz or higher without heavy loads.

I'm on Sapphire Nitro+, seems your frequency should be at 1650MHz mark (I'm not sure). So I can recommend trying to adjust the max frequency manually and check whether it helps.

I've tried so many workarounds... None of them works for me, but solution with 2nd monitor / different VRAM clock speed (which was set by Adrenalin after connecting 2nd monitor) works like a charm. Not sure about gaming though, but I can browse >100 tabs in Chrome simultaneously, do 1440p recordings etc. Will highly appreciate if you could check whether it helps!

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mack0y
Elite

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Noooooo!  I am going to miss the Original Black Screen thread.  Goodbye record breaking thread.  RIP.

RX 5700XT
vinesworth
Journeyman III

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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I've experienced display instability with RX 5600 XT (which is reported to have similar problems). My display (a 4K one) was connected via HDMI, and since I switched to DisplayPort not a single glitch has occurred. Hope it might help someone else.

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luplup112
Journeyman III

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Think I finally got it. Been having this issue for a while. Got a .DMP file opened and boom:

SYMBOL_NAME: atikmpag+10818

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

IMAGE_VERSION: 26.20.15029.20013

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------

looks like atikmag.sys failed.

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hardcoregames_
Big Boss

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Given the machine is Apple, I wonder how well it would work with OS X catalina

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pokester
MVP

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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It wouldn't as they dropped support for Mac pro prior to 2013 models with Catalina.

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pokester
MVP

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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Just want to mention that it is widely known that on a mac and even in bootcamp you need to get the drivers from Apple. Nvidia lists some drivers for their cards on Mac but that is becuase the cards are not officially supported. 

With AMD the cards are supported by Apple and thus use the drivers from Apple for bootcamp. So if you are using a driver from AMD really meant for a true Windows PC you might want to load the Apple supplied driver and see if it is better. 

Now I honestly do believe you are suffering from the same issue that many users of non mac machines and that is they have some really bad issues with the cards. Some run stable others are awful and you are correct many load a green team card and it is then just fine. I have no idea if it is all hardware, software or a mix of both. 

Don't forget you can talk to the support department of your cards maker and request an RMA and try another card too.

hardcoregames_
Big Boss

Re: RX 5700 XT and driver 20.4.2 still gives occational black screen when gaming

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I have a MacBook and recently Apple overhauled the machine for me so its close to new in a box fresh.

I run OS X Catalina fine on it. Machine has USB-C so I have to use a box to use USB sticks on it.

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