95 Replies Latest reply on Mar 27, 2018 10:28 PM by colesdav

    GIGABYTE G1 AMD RX 480 4GB RED SCREEN

    onsolight

      OS- Windows 10 (64 bit)

      Ram- 8 GB GDDR5

      Graphic Card- Gigabyte G1 RX 480 4GB

      Radeon Software Version- 18.2.2

      CPU- Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz

      Mobo- B150M-BAZOOKA

       

      When Gaming in Graphic Intensive Games such as The Evil Within, The Evil Within 2, Fallout 4, Resident Evil 7, Resident Evil 6, Assassins Creed IV Black Flag, and others I Will Randomly after so many mins get a SOLID RED SCREEN sometimes with a loud buzzing noise.

      I've recently replaced my PSU because I thought that was the issue but no the error still persists. I've Run Haven Benchmark and FurMark and none can get my computer to Crash with the red screen. Windows doesn't seem to be leaving behind any error dumps but these are the error logs left behind after a crash.

       

      I've done a Ram check and Updated my Mobo Bios and even did a complete Re Install of Windows 10 but this RED SCREEN during gaming will not stop. my Temps never go beyond 75C and the most recent crash was after 30minutes playing Resident evil 7 the temps fluctuated between 60C and 68C and at random my entire system freezes with a SOLID RED SCREEN. this isnt a RSOD its a SOLID RED SCREEN with no text or anything. Crashes can be Avoided on few games by Lowering the Frame Rate to 30. Resident Evil 7 and Evil Within 1&2 will all crash unless the Frame Rate is locked at 30.

        • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
          kingfish

          1. Do you have any third party graphics controller installed on your computer? Trixx,Afterburner, Asus, etc. If so delete them from your computer....not disable them..delete them. Clean install the correct AMD graphics driver..following all the steps including fixing the Microsoft automatic driver installation > Clean Install AMD Graphics Drivers

          2. Set the Power Limit in Wattman to +50..then click 'apply'. Do not change any other setting. Leave them at default/automatic. AMD graphics performance

           

           

          OR

           

          Screenshot_2 (6).png

          1 of 1 people found this helpful
          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
            onsolight

            Maybe i should just call AMD since the community isnt the most helpful 

            • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
              onsolight

              At least 5 Red screens since I posted this ugh

              • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                musafirlalu

                onsolight wrote:

                 

                this isnt a RSOD its a SOLID RED SCREEN with no text or anything.

                 

                It happened to me too. I thought my undervolting finally eliminates black crash, but with 18.3.2 and 18.3.1, it triggered this. So I ramp up the fan a bit and lower the max temp, and restore a reg key that I previously modified. I'm currently monitoring if the problem persist or not.

                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                    pokester

                    Undervolting may be useful to miners and that's about it. Gamers need to make sure you give the card all the power it needs when you need it. By undervolting, you are kinda pre-starving the card and setting the throttle threshold lower so it isn't hitting the high end of the power ceiling as easy. You can and will eventually do that and you will have a system hang. Setting the power limit to it's max is the right way to do this. It doesn't really use much more power as the use of that power is still dynamic and demand based.

                    1 of 2 people found this helpful
                      • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                        kingfish

                        And those changes are made in the game profile. When you are not playing that game, the global profile is used.

                        1 of 1 people found this helpful
                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                            pokester

                            You can certainly choose to set it globally if you like. I do with the power limit for sure. If you know what your most demanding settings are you can adjust for that. That is the beauty of these drivers now, everything is dynamic and tied together. Your not going to use more than you NEED so any other setting is setting limitations. Kinda the opposite of what we used to do, which was raise ceilings as needed. This is why so many people don't get wattman.

                            1 of 1 people found this helpful
                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                            colesdav

                            Disagree.

                            Undervolt, increase GPU (and sometimes Memory) overclock, same power limit (maxed out), faster FPS for the gamer.

                            Many examples and videos of this working on RX480,580 and Vega 56 and 64.
                            As with any overclock, benefit of undervolting might be nil on your particular card if you are unlucky with the particular GPU that ended up on your card.
                            Stable Undervolt generally has to be set on a per application / game basis, you can store your voltage profiles in Wattman.

                             

                            Bye.

                              • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                musafirlalu

                                colesdav wrote:

                                 

                                Stable Undervolt generally has to be set on a per application / game basis, you can store your voltage profiles in Wattman.

                                From my understanding, if a setting can only run on certain applications, then it is not a stable undervolt.

                                1 of 1 people found this helpful
                                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                    colesdav

                                    You can run as many stress tests for as long as you want, and determine that a particular undervolt or overclock on a CPU or GPU is 'stable' in your testing.
                                    However you can never guarantee it will work on every single game / application. You can never test everything.
                                    I think it is best not to apply an overclock or undervolt  globally in Wattman, since I find any AMD Driver Crash that involves a system hang will likely mean a full AMD driver reinstall using DDU.
                                    A full reinstall using DDU means 30minutes downtime.
                                    That's all I meant.
                                    Bye.

                                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                    pokester

                                    Good for you, this is an absolute minority result. And the same reason it works is because of the undervolt you throttle more. By increasing power you don't necessarily use it. It is there when you need. When you undervolt you hang. So enjoy your hangs, I never do. You are absolutely entitled to  you opinion. When the issue is not enough power you suggest undervolt. Makes sense to me! You are right about the example, just unfortunate they don't get why it works, and that's the dynamic throttle control that limits performance, again flying in the face of overclocking.

                                     

                                    Enjoy!

                                      • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                        colesdav

                                        RE: Good for you, this is an absolute minority result.
                                        No it is not a minority result. It cannot be a minority result. Voltage is set to a max level so all GPUs in the manufacturing distribution will work at the required (rated) GPU Clock speed.

                                        Therefore any GPU in the manufacturing distribution that is better than worst case should be able to operate at the same rated GPU Clock speed but at a lower voltage.

                                         

                                        RE: And the same reason it works is because of the undervolt you throttle more.
                                        No. Power Dissipation is proportional to the Square of Voltage. If the GPU can run at a fixed frequency but at a lower voltage the power dissipation will decrease.
                                        Since the power dissipation drops the GPU is less likely to throttle at a given power limit.

                                        Since power dissipation decreases then the temperature will drop.
                                        Since temperature drops then the card will be less likely to throttle at a given temperature target.

                                         

                                        RE: By increasing power you don't necessarily use it.
                                        Undervolting should not increase power.

                                         

                                        RE: When you undervolt you hang.
                                        When you undervolt too much you can hang your card, yes.
                                        However the idea is you pick an application to test, such as a 3DMark Stress Tests and  other GPU Benchmarks and only undervolt your card in the range of ~50-150mV and hopefully it will not fail those tests.
                                        If some stress tests  fail at say 110mv but all pass at 100mv then  take that as your "Stable Undervolt".
                                        You could apply that "Stable Undervolt" globally, but since you can never test absolutely all applications / games under all conditions I think it is best to apply this "Stable Undervolt" on a per application / game basis using Wattman Profiles.

                                         

                                        I do not believe onsolight  reporting this Red Screen and Audio Buzz has undervolted or overclocked their card at all, yet it still crashes.
                                        It should not crash at all in that situation.
                                        They should not have to undervolt or change power target or fan speed at all to avoid a crash.
                                        Something is wrong with the Card or the Driver or PC or Applications.
                                        All this talk of messing about with Power Limits and Fan Speeds to avoid a Red Screen and Audio Buzz hang on multiple games might help a little but does not seem to address the root cause of the problem.

                                         

                                        RE:So enjoy your hangs, I never do.
                                        I do not enjoy having to reinstall my AMD drivers either. Especially when I have to use DDU.
                                        I was thinking that AMD should pay the person who wrote DDU a commission or license fee and bundle it in with Radeon Adrenalin Driver since their own uninstaller does not seem to be up to the job lately.

                                         

                                        RE: You are absolutely entitled to  you opinion. When the issue is not enough power you suggest undervolt. Makes sense to me! You are right about the example, just unfortunate they don't get why it works, and that's the dynamic throttle control that limits performance, again flying in the face of overclocking.

                                         

                                        How do you know the RED Screen and Audio Buzz issue is caused by not enough power?
                                        Personally I think it is too high temps somewhere on the card causing an instability.

                                        The RX480 has been around for a while now. It was launched in June 29 2016 so maybe onsolight GPU needs some maintenance /cleaning or double check PCIe contacts are clean and the GPU is fit properly in the PCIe connector.

                                         

                                        I cannot think of an example since the release of the R9 290x when anyone has complained about AMD GPU's having an issue with not using enough power.
                                        Generally I think the complaint is they use far too much power. Every single one I have looked at, including the Polaris RX480, uses more power than it's Nvidia competitor for the same gaming FPS.

                                         

                                        RE: Enjoy!

                                         

                                        I suggest you and onsolight  have a look at this article and video: Undervolting Vega FE: Fixing Performance & Power - YouTube
                                        Fixing Vega FE: Undervolting to Improve Performance & Power Draw | GamersNexus - Gaming PC Builds & Hardware Benchmarks

                                         

                                        And watch this video:

                                        Overclocking, Undervolting and Un-throttling The RX 480 - With Wattman! - YouTube

                                • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                  colesdav

                                  Hi,


                                  (1). Can I ask if you checked the game installations are o.k. If you are running your games on Steam/Origon/Uplay you may want to verify installations.

                                   

                                  (2). Did you try rolling back to earlier pre-Adrenalin / Pre Vega Drivers?
                                  Uninstall your current driver through Control Panel -> Software -> Uninstall. Reboot into safe mode run DDU. Remove all traces of AMD and Nvidia drivers.
                                  I suggest you download and install AMD Crimson ReLive 17.4.4 WHQL (seems a very stable driver to me) or AMD Crimson ReLive 17.71 (latest pre-Vega Release Driver, when stability went downhill for some time in my experience).

                                   

                                  (2). Reboot and see if you can run the games o.k. with Default Driver Settings (no messing with power profile, overclocking, undervolting, fan speeds or anything).
                                  That should work.

                                   

                                  If you do not get a Red Screen and Audio Buzz in this case after extensive testing then this would indicate to me that there is an instability in the Radeon Adrenalin Driver or the previous Adrenalin Driver installation was corrupted somehow. You state at the top of your post you  are running Radeon Adrenalin 18.2.2.
                                  Latest version is 18.3.2 so if you need to file an AMD Report and open a case on that you will have to test that version also.

                                   

                                  If you do still get a Red Screen and Audio Buzz then there might be a problem with your card or there is also a problem in those versions of Radeon Driver.

                                   

                                  (3). Have you checked the physical state of your GPU. Have you cleaned it? Have you checked it is seated correctly in the PCIe slot? Have you checked the power cable and connector is O.K?

                                   

                                  (4). I can remember when the RX480 was launched there was an issue reported with PCIe Slot pulling too much power and causing some motherboard/GPU instability issues. That was supposed to have been fixed in the Crimson Drivers at the time. Maybe that 'fix' was dropped in latest Adrenalin Drivers somehow? Newer RX580's have higher overall power rating  so maybe the RX480 has been dropped from testing in that respect or perhaps a higher than expected power is pulled from PCIe slot on RX480 is pulled from PCIe slot now. I do not know what PSU you have but some, like Corsair AX1200i Series let you monitor and limit the PCIe Power. You might want to look at that.
                                  See: AMD Radeon RX 480 8GB Power Consumption Results
                                  Also: AMD Releases Statement On Radeon RX 480 Power Consumption; More Details Tuesday

                                   

                                  (4). Do you know anyone who is prepared to let you try another RX480 or RX580  in your system? If you could swap in another RX480 or RX580 and it works fine that would tell you something.

                                   

                                  (5). Have you checked the warranty status of the PC and the GPU?
                                  Are they still in Warranty?
                                  If so then I suggest you may consider returning either the GPU or the entire PC before your warranty expires.

                                  It might be you have voided the warranty by changing the PC PSU already though.

                                   

                                  Bye.

                                    • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                      onsolight

                                      All games are OK, This issue has been around since 2016. I have reseated the card and stuff but not taken it apart i'm not that tech savvy. The Prebuilt didn't come with a warranty surprisingly since amazon sees no record of there being one. 

                                        • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                          colesdav

                                          It looks like a nice card.


                                          Radeon™ RX 480 G1 Gaming 4G | Graphics Card - GIGABYTE Global

                                           

                                          If you are in the U.S and the PC was new then I think your card should still be under warranty.
                                          Warranty - GIGABYTE U.S.A.

                                          If you are in another country then you can check your warranty status.
                                          I think you should at least check with them and see if you can return your card.

                                           

                                          Bye.

                                          1 of 1 people found this helpful
                                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                            colesdav

                                            RE: All games are OK, This issue has been around since 2016. I have reseated the card and stuff but not taken it apart i'm not that tech savvy. The Prebuilt didn't come with a warranty surprisingly since amazon sees no record of there being one.

                                             

                                            Amazon are usually pretty helpful to me if I have an issue with anything I have purchased with them.
                                            If they have no information with the warranty then have you tried to contact CyberpowerPC (https://www.cyberpowerpc.com/  ?) directly and discuss with them showing your amazon receipt as proof of purchase?

                                             

                                            Whist it seems you have done lots of debug, changed the PSU and reinstalled windows and drivers, the issue could also be a problem with the PCIe slot on the motherboard. Since it sounds like you have been having problems with your PC since 2016 they might help you out.

                                             

                                            My gut feel on this is you have a hardware problem, since if you have done a clean install of Windows, and your GPU driver then you should be able to run your GPU at standard GPU clocks and vary your Fan and Power target without any crashing or Red Screens Audio Buzzing etc. If you reduce your power target your GPU should just consume less power and you should see lower gaming performance. If you increase your power target then generally more power is available if needed and, better performance. Similar with Fan Targets. If you have not been overclocking or undervolting you should expect no crashing at all.

                                             

                                            RE: I have reseated the card and stuff but not taken it apart i'm not that tech savvy.

                                             

                                            Taking the GPU apart and cleaning it is not very difficult at all. However it should only really be done if your card is out of warranty unless you check with the manufacturer first. Some are ok with people removing the coolers and fitting waterblocks etc. Others will void any warranty if you break the warranty seals on the card.

                                             

                                            I think that's all I have to say on this.

                                            Good luck.

                                        • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                          colesdav

                                          Hi.

                                          Red Screen and Audio Buzz hang confirmed on fresh installation of Ubisoft Assasins Creed Black Flag on the following system.

                                          i7-4790k

                                          Single R9 Nano run at stock clocks.
                                          Windows 10 64bit latest version. System checks clean. Latest patches as of today.
                                          DDU clean followed by fresh installation of AMD Adrenalin 18.3.2 driver.
                                          I set all Graphics settings in the game to maximum including turning Nasty Green Team "God Rays" on I turned Vsync off.

                                          I ran into a 1080p monitor with freesync and Virtual Super Resolution turned off.

                                           

                                          Since my R9 Nanos run great on may other titles with this 18.3.2 Driver (Apart from known crashing in Rise of Tomb Raider).
                                          It appears that the problem is not onsolight specific RX480 GPU.
                                          It looks like a problem with AMD Drivers on this game.

                                           

                                          So ... I have just confirmed the Red Screen and Audio Buzz crash (It only took ~ 30 minutes after downloading and installing this game for the first time).
                                          I am now off to remove (DDU) and reinstall my drivers.

                                          Attempt to repeat the crash and record it on video.

                                          Stick it up it somewhere so everyone can see it.

                                          And I will then file an AMD Reporting Form.
                                          I will then try to determine which Graphics Setting is responsible.
                                          That way the AMD Drivers Team may be able to work with Ubisoft and fix it.

                                           

                                          Bye.

                                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                            colesdav

                                            Here is link to video running Assassins Creed Black Flag immediately after install with default (high) video settings at 1080p on R9 Nano with Stock settings for everything. Default clocks, power fan and temp targets. The game seems to run fine. When I arrived at the shore at the end of this video I set the graphics to max everything as described above, increased the temp, power and fan targets on the R9 Nano, and turned off Vsync.  I made the character run  straight ahead over the bridge ahead, turned left. Red screen of death and Audio Buzz happend then.

                                            colesdav - Install and set up to test for Red Screen Hang and Audio Buzz on AMD R9 Nano with AMD Adrenalin 18.3.2 Driver…


                                            I am pointing to  this video so the AMD Drivers Team can see where to start to look at the problem.
                                            I will post the video settings I used to cause the problem next.
                                            After that I need to rerun my system checks and try to repeat the problem and get a recording of it happening on video as proof.

                                             

                                            Bye.

                                            1 of 1 people found this helpful
                                            • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                              colesdav

                                              Regarding Assassins Creed Black Flag and poor FPS / Crashing.
                                              As discussed last night this is the first time I looked at this title.
                                              My Monitor refresh rate can be set to 75Hz.
                                              I noted when I turned on VSync that I could not hit 75Hz even by reducing graphics settings or turning Crossfire on using a Pair of R9 Nanos.
                                              I came to the conclusion the game engine itself might be locked at ~ 60 Hz unless the PC User sets a special command variable somehow (Other games like Skyrim used to do this/ have this option).

                                               

                                              I started to search the Web to see if it was possible to override this 60FPS Limit.
                                              I found this: Assassin's Creed IV - Capped at 60FPS? - [Solved] - PC Gaming
                                              That's quite an old article, so it might be out of date.

                                               

                                              I also note that when the game crashes in places it does not always cause a Red Screen and Audio Buzz and complete System Freeze.

                                              Sometimes I just get a Black Screen and can still hear the music / audio from the the game.

                                              If I Ctrl Alt Delete enough times I can get back to the Windows 10 menu. If I sign out I can then sign back into Windows 10.
                                              I get a message that the Radeon Adrenalin Driver has crashed.
                                              Adrenalin Driver Profiles all get reset to default.
                                              I have to re-verify the game files to get the game to run at all.
                                              This title might be another Mass Andromeda story. The PC version of the game itself might just be incredibly buggy.
                                              It also looks like it is a reasonably old title.
                                              It might be the case there is nothing AMD could do to fix the crashing and Red Screen and Audio Buzz on this Assasin's Creed Title.

                                               

                                              It might be the same with some of the other titles you mentioned.

                                               

                                              In any case I have confirmed the Red Screen Crashing and Audio Buzz behaviour you saw and I have also seen other crashing and hang as described above.
                                              Two R9 Nanos in Crossfire should be able to run this title at very high FPS but there is an internal game FPS limit anyhow according the the Tom's Hardware Article above.

                                               

                                              Bye.

                                                • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                  colesdav

                                                  I forgot to mention that there is some advice in the above article about how you can change game setting file to improve the FPS you get with AMD cards.
                                                  I have not tested it.

                                                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                    onsolight

                                                    AC Black Flag freezing like that is nothing new sadly and some games will soft crash to desktop before it red screens after running again.

                                                    1 of 1 people found this helpful
                                                      • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                        colesdav

                                                        OK, from what I am seeing it is best to just run it with default graphics settings and default driver settings and just be glad that it runs at all.
                                                        This has got to be one of the least stable titles / driver combinations I have seen in a long time.

                                                         

                                                        I am definitely running on a clean and updated Windows 10 64 bit system. no overclocking or undervolting.
                                                        I have been uninstall, DDU and and reinstall the GPU driver each time the game and/or driver hangs.

                                                         

                                                        I have also been double checking other titles like PREY / Wolfenstein/ Crysis 1/2/3 are running o.k. without crashing (they are ok ) before testing Assassins Creed Black Flag. It seems to crash within 2-30 minutes of gameplay with thoise maxed out graphics settings.  

                                                         

                                                        Bye.

                                                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                            onsolight

                                                            Id imagine Prey and Wolfenstein New Colossus could get a red screen if i tried them unless they very well optimised. Getting Doom to crash in Vulkan is unpredictable. Saints Row 3 & 4 can cause a red screen but they will crash to desktop more often but if you keep at it it will Red Screen.

                                                            If you want a Red Screen ASAP Play Resident Evil 7 with everything on Max but put Texture Quality at MED otherwise it will slow to a crawl due to intense Vram and Ram usage  

                                                            1 of 1 people found this helpful
                                                              • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                colesdav

                                                                For Assassins Creed Black Flag.

                                                                Did you look at the video I set up on Plays.TV showing changing the graphics settings all to maximum after getting to the shoreline?
                                                                I note that a new game (starting from the very beginning of the game) will not even launch if those graphics settings are set in options.
                                                                If I set all of the graphics settings maxed out using options, then attempt to launch a completely new single player game I get an instant black screen freeze...
                                                                It seems to corrupt both the graphics driver installation and the game files.
                                                                I tested that using Adrenalin 18.3.3 ...
                                                                I seem to be able to run the game o.k. if I just set the graphics options to default.
                                                                So it looks like the quick way to find out which graphics option is the suspect is to set them individually to max in options and then see if the game will even launch from the beginning.

                                                                 

                                                                Bye.

                                                        • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                          colesdav

                                                          RE: So it looks like the quick way to find out which graphics option is the suspect is to set them individually to max in options and then see if the game will even launch

                                                           

                                                          For resolution setting of 1080p, I can set everything to default in graphics settings and launch o.k. without any issue.
                                                          If I then test the individual options to maximum with everything else set to normal, I find the problem setting to be Anti Aliasing.
                                                          In other words, it looks like setting Anti Aliasing to the maximum possible setting in the game with all other graphic options at default, at 1080p causes the crashing at launch.
                                                          Increasing AA settings normally means more VRAM is required yet I have not seen Radeon Settings Performance Overlay report anything near 4GB yet.

                                                           

                                                          Bye.

                                                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                            colesdav

                                                            For Assassins Creed Black Flag:
                                                            i74790k, R9 Nano, Default Clocks. Win 10 64bit latest patches and verified. New fresh DDU cleand installation of Adrenalin 18.3.3 driver.
                                                            Setting individual graphics options maxed at launch of a new single player game,  with all other graphics options at default.

                                                             

                                                             

                                                            resolution 1920x1080 60Hz = OK.

                                                            environment quality very high - OK. 

                                                            texture quality high - OK.

                                                            anti-aliasing quality EQAA 8x(16x) instant black screen crash and hang at launch <<< Likely culprit.

                                                            shadow quality soft shadows (high) - OK.

                                                            reflection quality high - OK.

                                                            motion blur on - OK.

                                                            ambient occlusion HBAO+ (high) - OK.

                                                            god rays high - OK.

                                                            volumetric fog on - OK.

                                                            vsync on or off   - OK. 

                                                             

                                                            I will have a look at setting all other graphics settings maxed out and see the highest AA setting I can run with without getting any red Screen Hangs or Black Screen freezes next but it will not be today.

                                                             

                                                            That's it from me for now.
                                                            Bye.

                                                              • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                onsolight

                                                                The Issue seems to be with Windows Update The Two AMD Drivers it tries to install are bad. So far blocking them from installing after DDU removes them seems to fix the red screen IT SEEMS TO Im not confirming or denying

                                                                1 of 1 people found this helpful
                                                                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                    colesdav

                                                                    Hi,

                                                                    I always prevent Windows 10 from updating Drivers on it's own during updates. 
                                                                    I have other threads reporting / discussing this in the past.
                                                                    It can sometimes mess up the AMD Driver Installation Process if you remove your AMD Driver Software then reboot, windows will sometimes reinstall a driver that it think's is correct for your System but in fact it is not. Usually a problem with laptops with "legacy" APU or GPU.
                                                                    Here is the setting I use during driver removal and re-installation.
                                                                    There are other means now to also defer driver updates, only ask for Security Updates etc.

                                                                     


                                                                    Therefore I do not think that is the cause of the issues I am seeing.

                                                                     

                                                                    1. I was able to repeat Assassin's Creed Crashing behavior versus AA Setting running with a Sapphire  HD 7970 OC 6GB card running on same machine over a PCIe2.0x1 - USB3.0 - PCIex16 Mining Adapter. If I set anything above SMAA then the game crashes/hangs at launch or will black screen + audio (normally) or Red Screen and Audio Buzz. So I am seeing the same issue with two different AMD cards.

                                                                     

                                                                     

                                                                    2. I have looked at Resident Evil 7 Biohazard Demo for you. I can reliably get that to crash by setting monitor refresh rate to 60Hz in Display Adapter Properties as shown here:

                                                                    Then if I set the game options to:
                                                                    Monitor Refresh Rate = 60Hz.

                                                                     

                                                                    FPS = 60.
                                                                    VSync on.

                                                                     

                                                                    Performance monitoring on.
                                                                    I am seeing the game hang during game play or at launch if I also set Enhanced Sync on in Radeon Settings Global and Profile Settings.

                                                                    This happens with R9 Nano on PCIe 3.0x8 connected R9 Nano or PCIe2.0x1 connected HD7970 OC 6GB.
                                                                    I have filed AMD Reporting Form for all of the above issues right now.

                                                                     

                                                                    If you have not installed your previous drivers correctly for whatever reason then anything could be happening on your system.
                                                                    All I was initially trying to do was to look into your reported problem and see if I can repeat Red Screen & Audio Buzz / Black Screen & Audio Play on Assassins Creed Black Flag. I have been able to do that with the cards I have here, following a clean installation (remove, DDU, clean install, verify game files, verify Windows System Files. test the game).

                                                                     

                                                                    Last night I took a ~ "quick" - well actually quite a few hours look at Resident Evil 7 Demo. It runs really great on R9 Nano / and HD7970 OC 6GB Card running over a mining Adapter, unless I set the above settings and turn on Enhanced Sync.

                                                                     

                                                                    Bye.

                                                                    • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                      colesdav

                                                                      Hi,

                                                                      Just checked anyhow.
                                                                      Last time I let Windows update my Graphics drivers was 12/12/2017.

                                                                      Bye.

                                                                      • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                        colesdav

                                                                        Hi,

                                                                         

                                                                        Just to check yet again.
                                                                        I allowed windows to update my drivers.
                                                                        I checked for windows updates and there was one update for me today, no driver updates were indicated, not surprising since 18.3.3
                                                                        Adrenalin still installed.
                                                                        I ran windows system checks before and after the update.
                                                                        All indications Windows 10 64bit installation are up to date and clean before and after the update. Windows did not attempt to update my graphic drivers.
                                                                        I then disabled Windows from updating my graphics drivers as shown above.
                                                                        I then uninstalled the AMD Display Drivers using Control Panel -> Programs -> Uninstall.
                                                                        The AMD uninstaller reported that the uninstall was successful. It asked me did I want to restart now, I selected no.

                                                                        I then set up windows to restart and allow me to set advanced start up options and I then booted into Windows 10 64bit in Safe Mode (without networking).
                                                                        I logged into Windows 10 64 bit in Safe Mode.
                                                                        I launched DDU and I ran a clean removal of any traces of AMD Driver and Nvidia Driver.
                                                                        I reboot into windows 10 64bit normally. Here is what I see in Device Manager


                                                                        Here is what I see in Device Manager:

                                                                         

                                                                        That shows Microsoft Basic Display Adapter for the following cards on this machine connected as follows.
                                                                        R9 Nano (New Card purchased in sale from Amazon) in Primary PCIe 3.0x8 Slot.
                                                                        R9 Nano (Second hand card, Purchased from EBay and extensively tested (including the VRAM). in Secondary PCIe Slot.
                                                                        Sapphire HD7970 OC 6GB VaporX running from a PCIe 2.0x1 -> USB3.0 -> PCIex16 Slot.
                                                                        Sapphire R9 280x OC 3GB Tri-X Vapor-X running from  a PCIe 2.0x1 -> USB3.0 -> PCIex16 Slot.

                                                                        I also have an R9 Nano in a thunderbolt enclosure but I never connect that during installation and it has not been connected during any of these tests.

                                                                         

                                                                        Here is what I see when I install AMD Adrenalin 18.3.3 Driver.

                                                                         

                                                                        I always use Custom Install.

                                                                        I then see this:

                                                                        I installed ReLive:

                                                                         

                                                                        I see this in Device Manager.

                                                                         

                                                                         

                                                                         

                                                                        I reboot the machine.

                                                                         

                                                                        I still get Black Screen Hang with Audio Playing / Fail to launch new game if I set AA in Assasins Creed Black Flag to anything above SMAA.

                                                                        That's with R9 Nano or HD7970 OC 6GB.
                                                                        I have not repeated Red Screen with Audio Buzz yet since reinstalling these drivers yet again.

                                                                         

                                                                         

                                                                        Bye.

                                                                          • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                            onsolight

                                                                            I haven't been able to Repro the Red screen anymore after stopping windows so I guess this issue is fixed, ACBF on the other hand is a game issue i believe

                                                                            1 of 1 people found this helpful
                                                                              • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                                colesdav

                                                                                Hi O.K. well I will stop looking at this then ... looks like I found two issues causing Black Screen + Audio / Game crashing on Assassins Creed Black Flag and also an issue related to Enhanced Sync on Resident Evil 7 Biohazard on R9 Nano and HD7970 cards at least. I have filed AMD Reporting Forms about them. I have the videos ...

                                                                                 

                                                                                I have hit the Red Screen and Audio Buzz looking at 18.3.2 driver on Assasins Creed Black Flag (Reported) and I have also seen it on Wolfenstein II: The New Colossus as discussed in our offline chat.

                                                                                 

                                                                                I do have Nvidia cards as well here so I guess I could try one of those on Assassins creed Black Flag and see if the Game issue just happens on the AMD cards of if it is just the game. I might try it out on one of my older Nvidia cards or I might try it on a more modern Nvidia card if I get the chance.

                                                                                Regarding preventing Windows from updating your drivers after you removed them ...

                                                                                one thing you can do now in latest Windows 10 64 bit Pro is to go into Settings -> Windows Update  -> Advanced ->
                                                                                There are options like "Pause Updates" that might help, if you do not want to completely prevent Windows from installing any Drivers on you machine.


                                                                                Assuming you do nothing to prevent Windows Updates from running or prevent Windows from installing Device Drivers Automatically.
                                                                                - I have a few questions for you please.

                                                                                1. Was Windows installing Radeon Drivers after you ran  DDU clean in Safe mode and rebooted? 
                                                                                2. Does Windows install Radeon Drivers on you if you run a Clean Driver install from within Radeon Adrenalin Driver ->Updates -> Check For Updates?
                                                                                3. What happens if you go into Control Panel -> Programs -> Uninstall Radeon Driver -> Reboot. Does Windows 10 reinstall your driver every time in this case? If so then that might be a potential problem for anyone trying to do a direct download and install of a full clean Radeon Driver installation.
                                                                                4. I am curious regarding why incremental update did not work. If  Windows is automatically installing an earlier version of Radeon Crimson ReLive or Adrenalin Software. That should be a clean installation following your DDU anyhow. Therefore any further incremental Update shown in Check For Updates should work shouldn't it? Am I missing something?
                                                                                5. If Windows Automatic Update is kicking in and is messing up AMD Adrenalin Driver Incremental or full Installs then shouldn't that problem be addressed by the Drivers Team as soon as possible?

                                                                                 

                                                                                Please think about the above and consider filing an AMD Report Form or email requesting support about the installer itself.

                                                                                 

                                                                                Hopefully you really have found the root cause of the problem that was causing your Red Screens and Audio Buzz. I have only seen that exact thing on Adrenalin 18.3.2. I also saw/see  Black Screen and Audio still playing and/or  Driver and application crashing and system hang on 18.3.2 and 18.3.3.

                                                                                Another point to note - you will see my video hook driver 2 in the Device Manager above. If I uninstall the Apps and Drivers related to that and do a fresh install of Adrenalin 18.3.3 I still get the crash in Assassins Creed / Resident Evil 7 using the methods I outlined above.

                                                                                 

                                                                                Also please note that I normally run up to 5 GPUs on this machine. I have an AX1200i PSU inside the PC and another external PSU if I need to run all 5 cards at once to supply the external cards.

                                                                                 

                                                                                In all testing I ran, only 1 R9 Nano or HD7970 OC 6GB card or 2 R9 Nano were active if I was testing Crossfire.


                                                                                Bye.

                                                                                  • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                                    onsolight

                                                                                    I think Windows Downloads ver 16.x.x and stores it somewhere so when you install the latest from AMD the one windows installed doesn't go away it simply gives priority to the one you've installed. and since im a Win10 x64 Home user i cant disable those updates but i can stop them till the next one rolls out. AMDs clean install only removes the drivers it installed and not the ones windows installed

                                                                                    2 of 2 people found this helpful
                                                                                      • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                                        pokester

                                                                                        Did you try winaero tweaker from winaero_com it can disable those updates

                                                                                        • Re: GIGABYTE G1 AMD RX 480 4GB RED SCREEN
                                                                                          colesdav

                                                                                          Hi,

                                                                                           

                                                                                          I looked into what happens if I leave Microsoft Update enabled and then uninstall existing drivers through Program -> Control Panel (and optionally DDU in safe mode) yesterday. I rebooted without disabling Microsoft Driver Updates by pausing Windows Updates.

                                                                                           

                                                                                          In my case Microsoft Windows 10 64bit Pro Update installs AMD Crimson 17.1.1 automatically on reboot.

                                                                                           

                                                                                          However, if the user had already run a driver removal and uninstall then they might immediately go to their downloads folder and install AMD Adrenalin 18.3.4 for example.

                                                                                           

                                                                                          It is not necessarily obvious that a new 17.1.1 Display Driver has been installed by Windows Update on reboot.

                                                                                           

                                                                                          The "Microsoft" AMD Crimson 17.1.1 install has no check for update. No ReLive is installed . Global Overdrive is installed for the HD7970OC 6GB and the R9 280x AND R9 Nano. The Global Overdrive for the R9 Nano is completely blank. I have the screenshots.

                                                                                           

                                                                                          As far as I can tell, later versions of AMD Crimson ReLive / Adrenalin have "Check for Update" and that is the only method that would allow a clean install.

                                                                                          Even if clean install were run in this situation though, I think you would end up back to square one if Windows Update runs at reboot.

                                                                                           

                                                                                          If I download and run the AMD Adrenalin 18.3.4 installer it does not detect the Microsoft Windows 10 64bit Pro Windows Update installed AMD Crimson 17.1.1 driver.

                                                                                          It proceeds and offers me two options, either Express Install or Custom Install.

                                                                                          During the testing yesterday I selected Custom Install.

                                                                                          I then installed ReLive.

                                                                                           

                                                                                          So in my case, if I do not disable/pause Microsoft Windows Update in this test, I end up in a similar situation as you.

                                                                                          I end up with a what looks like a problematic  AMD 17.1.1 Driver from Microsoft Update along with AMD Adrenalin 18.3.4 installed on top of it.

                                                                                           

                                                                                          So it is not just your version of Windows 10 64 Home where this is a problem.

                                                                                          There is also a problem if Windows 10 64bit Pro is installed and the user leaves Windows Automatic Updates enabled.

                                                                                          I have screenshots of what I did during this test.
                                                                                          I think a new thread should be opened to discuss this Microsoft and AMD installer issue.

                                                                                          Both Microsoft Updates and the latest AMD installers seem broken to me.

                                                                                           

                                                                                          I  think:

                                                                                           

                                                                                          1. AMD need to talk with Microsoft about this. Why are such old drivers getting installed with Microsoft Update?

                                                                                              - Also while they are at it, ask why legacy laptop drivers are replaced by GCN drivers in cases where they should not.

                                                                                          2. The AMD document discussing removing existing drivers and installing new ones do not explicitly tell the user to disable/pause  Microsoft Windows 10 Updates.
                                                                                               I already sent that feedback.

                                                                                          3. AMD Adrenalin 18.3.4 installer needs to be able to check for and find these older drivers installed by Microsoft.

                                                                                           

                                                                                          In short, it seems the AMD Driver installation process is broken.

                                                                                           

                                                                                          Bye.

                                                                                          1 of 1 people found this helpful