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PC Drivers & Software

sumeetgk943
Adept II

Fortnite freezes/crashes every time i open the game in latest driver 18.8.1

  • AMD Graphics Card
    • Ati Radeon 8600m 2GB
  • Desktop or Laptop System
    • Hp Laptop pavilion-14-e000
  • Operating System
    • E.g. Windows 10 64bit
  • Driver version installed
    • E.g. Radeon 18.8.1
  • CPU/APU
    • Intel i7 3.2Ghz 4702mq
  • RAM
    • 12GB  

I am experiencing huge crash rate in the latest update of 18.8.1 in fortnite and not in any other games whenever I try to play the game it stucks in the lobby or mid game and the whole system freezes which is very irritating because I have to force shutdown my system which can also lead to os corruption. Plz AMD fix this issue as EPIC says its a driver issue and I don't know whos issue is this but in the last update ur release notes said it's been fixed but it's not plz create a hotfix for mobile devices as well.

A lot of the user are experiencing this. waiting for the next patch

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49 Replies

Please follow the guide to updating your laptop..especially the part about intel graphics. Laptop graphics update...How to

Clean install the driver and disconnect your computer from the internet while doing so..reconnect after you reboot.

Clean Install AMD Graphics Drivers

DDU has new instructions..make sure you have the latest version

Sir,
i have tried reinstalling via ddu ati / intel drivers I thought its an os issue so I also formatted my laptop installed all new drivers from both vendors and reinstalled Fortnite and the still game freezes and I can't operate my laptop unless and until I force restart it.

The Intel driver must come from Intel...not windows Update.

Yea I used the Intel driver update manager from intel.com to install the driver I guess that's from Intel not from windows update. is this a game related issue or driver ?

stylazation
Journeyman III

--- UPDATE ---


FORTNITE NOT WORKING ON RECENT AMD UPDATE.

18.3.3 does not work. Did a clean install using DDU. Middle screen flicker. Played 4 matches and rebooted in every one of them, the last reboot turned out to be a boot loop and i had to clean Cmos and reset system.

Runing a XFX r9 290. Even with the minimum quality gameplay with turning everything off, it does not simply run and crashes. Turned XMP off for the memory that was running 2933mhz to 2100mhz turning off overclock does not help either.

--- PAST TESTING ---

Confirmed 18.8.1 does not work.

Previously 18.7.1 driver update doesn't work.

Rolling down to 18.6.1 doesn't work.

18.3.3 does not work.


2018-08-10_21h45_47.png2018-08-10_21h45_08.png2018-08-10_21h45_33.png2018-08-10_21h33_00.png

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This has nothing to do with the post. Totally different issue.

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... defect GPU?

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS

Fortnite seems has fixed the issue ( but im not sure if is really fixed so ) .

i dont know what is the dll but it's like that . so yes fortnite has found the file they crash you games . so try agains if you crash or you freeze

tip . if you has a freeze do ctrl + windows + d . that will make a deskop virtually and they will close you games  . after you deconnected you account and reconnect and you games has closed   but i dont know if in any pc like win 7 this tip work . if they dont work spamming ctrl +tab + delete ( for open advanced options like open task manager for close the games in applications )   or ctrl + tab ( to try to go on chrome )  or f11 to get out fullscreen

driver 18.8.1 fixed ?

this is the launching info  but i dont know what is the dll fortnite has blocked . but i know this beggining an amd

17:26:55: Starting BattlEye Service...

17:26:57: Launching game...

17:26:58: Note: File blocks can be ignored if they don't cause problems with the game.

17:26:58: [INFO] Blocked loading of file: "C:\Windows\System32\amd????.dll

No the freeze hasn't fixed yet...yes yesterday I decided to format win10 and install win 7 ...after installing win 7 and all the drivers ...latest ati readon 18.8.1 and installing fresh fortnite as I started the game my game got froze in the lobby itself ...! I was so frustrated that moment..!

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No every driver is working properly ..no yellow marks at all..

What you think who's fault is it..when I'm using my laptop just for surfing no freezing thing happens but when I open fortnite I'm able to login and as soon as I jump to lobby it gets FREEZED.

MY POINT IS...IF THE GAME HAS SOME ISSUE THEN AFTER THE GAME GOT STUCK IN SOME LOOPS OR BUGS .THE GAME SHOULD CRASH NOT THE WHOLE SYSTEM...THE WHOLE SYSTEM GETS STUCK ..NO KEYBOARD WORKING..NO MOUSE WORKING..ONLY FORCE RESTART WORKS.!

It must be related to ati driver

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mh - a corrupt game can crash the driver beyond Windows being able to cope with that - that will result in a crashed/freezed system without bluescreen

EDIT: DONT run Furmark - forgot that you are laptop

run 3dmark stresstest

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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Ok let me try for 20 min..I'll update u accordingly

Here is the proof of 20min stress-test doesn't crash/freeze my laptop


Capture.PNG

...
actually i didnt want you to run furmark - that can cause damage to a laptop (overheating)

but now we know that its not your GPU that is faulty

does that error comes just in Fortnite or any other game too?

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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first of all thank you man! for taking such valuable time

and yes this issue only occurs in fortnite not in any other games but fortnite says its a driver issue not game related. They are providing 2/3 updates but in the bug fixes section there is nothing related to ATI fix. (so it means they dont even care fix it bcos they know its driver issue) and nvidia cards are not having any issues

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Brother all my friends have nvidia GPU laptop and they are playing flawlessly in their laptop without any problems. and they are laughing at me which make me more frustrated i hope u can feel me 
but i tried all fixes i can but none of them works bro..

Get some new friends

We can go on forever with this, but you are doing something wrong. Either your settings in-game are too high, you didn't disconnect from the internet, you didn't disable your anti-virus, your laptop is not set to "Performance" (and is set at 'balanced'), you don't have the discrete card selected for the game (switchable graphics), or some simple thing.

Clean Install AMD Graphics Drivers

Laptop graphics update...How to

DDU has new instructions..make sure you have the latest version

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

that will not fix my issue unfortunately
Are you guys not having issue in fortnite ?

i will upload a video if u want showing the crash 

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mh, no need to upload video
its a know bug

40% on AMD & 40% on Fortnite & 20% on MS

you can try to find a working driver - but i think they have a driver version test.
i would suggest to use 17.6.2 or 17.6.1 and change its version number to 18.8.1 - and than patch checksum

CAN work - but there is no tool for that yet

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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i seriously dont know how to do that! (17.6.1 and change its version number to 18.8.1 - and than patch checksum )

but im uploading a log file of fortnite which says video out of memory and then everything is exiting after that


https://drive.google.com/file/d/1caO0wr8DX3jbpIILz5FDUTIr_4zV8dtr/view?usp=sharing

just have a look at it

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log.JPGlog 2.JPG

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install a working driver - (i cant test fortnite but i think) 18.3.4 or 18.4.1 should work


than edit DriverVersion (or was it ReleaseVersion?) strings in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0000

aaand i think you dont need to patch that - give it a try

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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I just installed 17.9.1 nd I can play in windowed mode. I didn't change the driver version from regedit . Fortnite worked properly on 17.9.1 too without any warning.. which is weird  

I hope they fix the mouse lag nd freeze issue in the upcoming update.

AMD Radeon Software 18.5.1 freezes my computer every 5 seconds
try comment #146

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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There is no Display tab in my amd settings i have only two tabs gaming and software (17.9.1) whereas in 18.8.1 i had three tabs gaming software and relive
i guess that options are only available in desktops not in laptops

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pls try 18.3.4 or 18.4.1

there will be a display tab

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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Ok i will install 18.4.1 tommorow (Night here indian time) and i will upload the screenshot im pretty sure that there is no display tab in any driver i have ever installed there are only 3 tabs gaming 2 nd i am not able to recall and 3rd is system

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This is the error that i got today playing fortnite in 18.4.1 error.JPG

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As you can see there are no display tab present kingfishbenman2785amd1.JPGamd2.JPGamd3.JPG

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Relive is not supported on laptops

im not able to recall the second one i will upload the screenshot tomorrow and im sure that there is no display tab in my ati settings. 

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https://drive.google.com/file/d/1caO0wr8DX3jbpIILz5FDUTIr_4zV8dtr/view?usp=sharin

i seriously dont know how to do that! (17.6.1 and change its version number to 18.8.1 - and than patch checksum )

but im uploading a log file of fortnite which says video out of memory and then everything is exiting after that

just have a look at it ( i have attached the link but it says it is getting monitored it is taking so much time to monitor so im simple providing the link in text just copy and paste )

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Hello,

Fortnite is very definitely running very well for me on Windows 10 64bit.
Can you please run the following checks.
1. Verify the game installation.
Once the game installation has been verified:

2. Open the Epic Launcher and click on Troubleshoot in lower RHS of the menu.
pastedImage_0.png

Please post an image to this thread showing what the Troubleshoot report shows.

Here is what mine shows this morning:
pastedImage_1.png

and scrolling down:

pastedImage_3.png

My troubleshooter reports Minimum Requirements as follows:
CPU: 2 cores

RAM: 4GB GPU: Radeon 9000

OS: Windows 7 or higher.

Bye.

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Bro i have i7 8 core 2gb ati 8600m and 12gb ram but ill still upload the image of troubleshoot and i have verified as well as reinstalled fortnite 2/3 times ! img1.JPGimg2.JPG

OK, thanks.
Just checking ...
Bye.

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just editing DriverVersion (or was it ReleaseVersion?) strings in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0000


should do it - even without patching

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS

Ok I have installed the version 17.9.1 and it works great no crash yet...but I'm experiencing mouse slutter like after 1/2 match the mouse doesn't response properly like it's the mouse pointer get stuck at one place and then suddenly teleports to another place...idk y ! I have a logitech g402.

But amd I hope u fix this issue in the next update plz

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