Drivers & Software

[preillious]

Help! I used the AMD Cleanup Utility I thought it would cleanup my Driver but it removed my AMD Ryzen drivers can someone please help me! I cannot sleep because of this please! I cannot trust anyone on the internet that's why I came to this place how can I restore my AMD Ryzen Vega 8 Graphics please someone help me.

[elstaci · Accepted solution]

here is the latest AMD Mobile Graphics Driver for your APU Ryzen 5 3500U: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-gr...

But I suggest you instead go to your Laptop Support download page and install your laptop's OEM AMD Graphics driver which is 100% compatible with your laptop and its features.

[preillious · Accepted solution]

Can I find the Make and Model at System Information? It is E15301

[elstaci · Accepted solution]

here is the latest AMD Mobile Graphics Driver for your APU Ryzen 5 3500U: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-gr...

But I suggest you instead go to your Laptop Support download page and install your laptop's OEM AMD Graphics driver which is 100% compatible with your laptop and its features.

[preillious]

Where can I find the Laptop Support download page? Do I have to go to the Brand of the Computer support page and download the OEM Amd Ryzen Driver there?

[elstaci]

Please post the EXACT MAKE & MODEL of your laptop and I will try to find it for you.

[preillious]

Had to go afk. Since I bought this computer yesterday I don't know much about computers, where to get the Make and Model of my laptop I'm sorry that I lack the knowledge of computers but if you can guide me on how to get the Make & Model of my Laptop.

[elstaci]

It should be printed either on a label somewhere on your laptop or it is printed on the plastic or metal casing of the laptop.

This website gives you several examples of labels on various Laptops showing the Make & Model: https://www.blisscomputers.net/identify-brand-model/

Here is another website giving similar information: https://www.deskdecode.com/find-desktop-laptops-model-number/

[preillious · Accepted solution]

Can I find the Make and Model at System Information? It is E15301

[elstaci]

Yes, see if it gives you the full Make & Model.

if not then just post the Make & Model that is shown in System Information.

[elstaci · Accepted solution]

You seem to have a Microsoft Laptop.

Is this your laptop Make & Model: https://www.medion.com/nl/shop/p/budget-laptops-medion-akoya-e15301-budget-laptop--amd-ryzen-5--wind...

Here is where you can find drivers for your MS Laptop from Medion. I changed the language from Dutch to British: https://www.medion.com/gb/service/topic/medion-products

[preillious]

I solved the problem thank you for helping!