AnsweredAssumed Answered

unable to install any AMD driver package since Adrenaline on Windows 10

Question asked by indub on May 2, 2019
Latest reply on Jun 23, 2020 by duijckaerts

I have been unable to install any of the recent driver package updates, 18.12.2, 18.12.3, 19.1.1, etc, up to the most recent 19.4.3.  This happens on two identical pcs.  Both crash during the driver install and put the computers into a boot loop.  I have to go into safe mode, open device manager and uninstall the AMD driver, then restart.  The most recent AMD driver package I can install on these computers is Adrenaline from December 2018.  I just reinstall that after I've attempted updating to the newest release.  Frustrating.


If you have any suggestions on what the issue could be with the newer releases, let me know!


My System Specs:

GPU: AMD Radeon R9 390X

Driver: Radeon Software Adrenalin Edition Driver Version (Windows Driver Store Version 25.20.14011.10001)

Computer: Desktop, HP Phoenix Envy 860-170VR

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) 

BIOS: A0.59 (type: UEFI)

Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

Memory: 8192MB RAM

DirectX Version: DirectX 12