2 Replies Latest reply on Nov 29, 2018 2:41 AM by markwilliams

    computer blue screen when updating drivers


      Yesterday when i updated from the current recommended drivers (i think 18.9.3) to the newest optional drivers ( 18.11.2) i used the clean install option and my computer started to blue-screen continuously unless i disable my AMD graphics card in safe mode.

      when i went to try and reinstall the cards drivers (after i had uninstalled everything using ddu in safe-mode) it blue screened with an system_thread_exception_not_handled blue screen error. when i try and boot it up again it will make it to the login screen but the moment i log in it will blue screen again but with the error thread_stuck_in_device_driver instead.

      i can start in safe mode and disable the card, which allows me to start in regular windows mode.

      need some help please.



      Update: i went and found a older driver (18.2.1) which appears to have worked, im going to assume that the current drivers are just too unstable.

      i dont know if the old drivers will have issues or not.



      • AMD Graphics Card
        • AMD Raedon R9 M390X
      • Desktop or Laptop System
        • Alienware 15 Laptop (made by dell)
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • nothing at the moment, i used the DDU to remove everything
      • Display Devices
        • generic pnp display (from the device manager)
      • Motherboard + Bios Revision
        • BIOS Version/Date Alienware A10, 1/25/2018
      • CPU/APU
        • Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 8 Logical Processor(s)
      • Power Supply Unit  Make, Model & Wattage
        • Microsoft AC adapter
      • RAM
        • 16 GB


      Message was edited by: cameron holifield