AnsweredAssumed Answered

computer blue screen when updating drivers

Question asked by mocyhomes on Nov 28, 2018
Latest reply on Nov 29, 2018 by markwilliams

Yesterday when i updated from the current recommended drivers (i think 18.9.3) to the newest optional drivers ( 18.11.2) i used the clean install option and my computer started to blue-screen continuously unless i disable my AMD graphics card in safe mode.

when i went to try and reinstall the cards drivers (after i had uninstalled everything using ddu in safe-mode) it blue screened with an system_thread_exception_not_handled blue screen error. when i try and boot it up again it will make it to the login screen but the moment i log in it will blue screen again but with the error thread_stuck_in_device_driver instead.

i can start in safe mode and disable the card, which allows me to start in regular windows mode.

need some help please.



Update: i went and found a older driver (18.2.1) which appears to have worked, im going to assume that the current drivers are just too unstable.

i dont know if the old drivers will have issues or not.



  • AMD Graphics Card
    • AMD Raedon R9 M390X
  • Desktop or Laptop System
    • Alienware 15 Laptop (made by dell)
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • nothing at the moment, i used the DDU to remove everything
  • Display Devices
    • generic pnp display (from the device manager)
  • Motherboard + Bios Revision
    • BIOS Version/Date Alienware A10, 1/25/2018
    • Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 8 Logical Processor(s)
  • Power Supply Unit  Make, Model & Wattage
    • Microsoft AC adapter
  • RAM
    • 16 GB


Message was edited by: cameron holifield