2 Replies Latest reply on Jun 17, 2018 9:15 AM by astrix_au

    Black screen signal loss on DP cable RX Vega 64, Windows 10 64 Pro, 18.6.1 with event viewer info.

    astrix_au

      Hi all, I just got a black screen signal loss on 18.6.1 just after closing Google Chrome on the desktop, I only watched a video or two after restarting PC. This can't be a cable issue as have a new cable with the perfect new port on the power supply that was unused and not damaged by the bad cable I had where I posted on the other signal loss thread here hence I started a new thread as this is unrelated other that the black screen though and my issue was fixed but others posted on there about ASUS AI suite possibly causing their signal loss which ties it into my issue from from the clues in activity viewer.

       

       

      Summary

      Operating System

      Windows 10 Pro 64-bit

      CPU

      Intel Core i7 4770K @ 3.50GHz 39 °C

      Haswell 22nm Technology

      RAM

      16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)

      Motherboard

      ASUSTeK COMPUTER INC. MAXIMUS VI FORMULA (SOCKET 1150) 32 °C

      Graphics

      BenQ XL2730Z (2560x1440@144Hz)

      8176MB ATI Radeon RX Vega (ATI) 23 °C

      Storage

      1863GB TOSHIBA DT01ACA200 (SATA ) 32 °C

      2794GB TOSHIBA DT01ACA300 (SATA ) 30 °C

      232GB Samsung SSD 840 EVO 250GB (SATA (SSD)) 23 °C

      465GB Samsung SSD 840 EVO 500GB (SATA (SSD)) 28 °C

      Optical Drives

      No optical disk drives detected

      Audio

      Realtek High Definition Audio

      Operating System

      Windows 10 Pro 64-bit

       

       

       

       

       

      Radeon settings info

       

      Radeon Software Version - 18.6.1

      Radeon Software Edition - Adrenalin

      Graphics Chipset - Radeon RX Vega

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      Core Clock - 1750 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

       

       

      Radeon Settings Version - 2018.0607.712.11137

      Driver Packaging Version - 18.10.21.01-180607a-329759E-RadeonSoftwareAdrenalin

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1634

      Direct3D® Version - 9.14.10.01334

      OpenGL® Version - 6.14.10.13521

      OpenCL™ Version - 24.20.11021.1000

      AMD Mantle Version - Not Available

      AMD Mantle API Version - Not Available

      AMD Audio Driver Version - 10.0.1.6

      Vulkan™ Driver Version - 2.0.33

      Vulkan™ API Version - 1.1.73

       

       

      Graphics Card Manufacturer - Built by AMD

      Graphics Chipset - Radeon RX Vega

      Device ID - 687F

      Vendor ID - 1002

      SubSystem ID - 0B36

      SubSystem Vendor ID - 1002

      Revision ID - C0

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version - 016.001.001.000

      BIOS Part Number - 113-D0500500-104

      BIOS Date - 2017/08/11 17:31

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      High Bandwidth Cache Clock - 945 MHz

      Core Clock - 1750 MHz

      High Bandwidth Cache Bandwidth - 483 GByte/s

      Memory Bit Rate - 1.89 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

       

       

      The black screen came up about the same time as the following error in Event viewer below. Which is from what the other user said ASUS AI suite. I only have the one section installed from the installer, The four way optimization as I only installed it to control my case fans. I only use the fan control and never touched anything else on the software except the Power saving Formula presets, such as AUTO, HIGH PERFORMANCE, MAX POWER SAVING. I never touched away mode as I don't understand it anyway.

       

      The dip away mode error has always been in the events viewer even going back to Windows 8.1 but there might now be a conflict with it, AMD driver/Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804).

      I only just installed ASUS AI suite again a few weeks ago.

       

      ====================================

       

      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          16/06/2018 1:24:25 PM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      Astrix

      Description:

      Fault bucket 1526726836675350928, type 5

      Event Name: BEX

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: DipAwayMode.exe

      P2: 0.0.0.0

      P3: 00000000

      P4: KERNELBASE.dll

      P5: 10.0.17134.112

      P6: c863c6f9

      P7: 0010db52

      P8: c0000409

      P9: 00000015

      P10:

       

       

      Attached files:

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

      Report Status: 268435456

      Hashed bucket: ce86a88901e139a9753005f811171190

      Cab Guid: 0

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-16T03:24:25.749202500Z" />

          <EventRecordID>8911</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Astrix</Computer>

          <Security />

        </System>

        <EventData>

          <Data>1526726836675350928</Data>

          <Data>5</Data>

          <Data>BEX</Data>

          <Data>Not available</Data>

          <Data>0</Data>

          <Data>DipAwayMode.exe</Data>

          <Data>0.0.0.0</Data>

          <Data>00000000</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>10.0.17134.112</Data>

          <Data>c863c6f9</Data>

          <Data>0010db52</Data>

          <Data>c0000409</Data>

          <Data>00000015</Data>

          <Data>

          </Data>

          <Data>

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml</Data>

          <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

          <Data>268435456</Data>

          <Data>ce86a88901e139a9753005f811171190</Data>

          <Data>0</Data>

        </EventData>

      </Event>

       

      ====================================

       

      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          16/06/2018 1:24:23 PM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      Astrix

      Description:

      Fault bucket , type 0

      Event Name: BEX

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: DipAwayMode.exe

      P2: 0.0.0.0

      P3: 00000000

      P4: KERNELBASE.dll

      P5: 10.0.17134.112

      P6: c863c6f9

      P7: 0010db52

      P8: c0000409

      P9: 00000015

      P10:

       

       

      Attached files:

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

      Report Status: 4

      Hashed bucket:

      Cab Guid: 0

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-16T03:24:23.483485800Z" />

          <EventRecordID>8910</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Astrix</Computer>

          <Security />

        </System>

        <EventData>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>BEX</Data>

          <Data>Not available</Data>

          <Data>0</Data>

          <Data>DipAwayMode.exe</Data>

          <Data>0.0.0.0</Data>

          <Data>00000000</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>10.0.17134.112</Data>

          <Data>c863c6f9</Data>

          <Data>0010db52</Data>

          <Data>c0000409</Data>

          <Data>00000015</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

          <Data>4</Data>

          <Data>

          </Data>

          <Data>0</Data>

        </EventData>

      </Event>

       

       

      ====================================

       

      Log Name:      Application

      Source:        Application Error

      Date:          16/06/2018 1:24:19 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Astrix

      Description:

      Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000

      Faulting module name: KERNELBASE.dll, version: 10.0.17134.112, time stamp: 0xc863c6f9

      Exception code: 0xc0000409

      Fault offset: 0x0010db52

      Faulting process ID: 0x2190

      Faulting application start time: 0x01d4052181a1d85c

      Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe

      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

      Report ID: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-16T03:24:19.655091600Z" />

          <EventRecordID>8901</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Astrix</Computer>

          <Security />

        </System>

        <EventData>

          <Data>DipAwayMode.exe</Data>

          <Data>0.0.0.0</Data>

          <Data>00000000</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>10.0.17134.112</Data>

          <Data>c863c6f9</Data>

          <Data>c0000409</Data>

          <Data>0010db52</Data>

          <Data>2190</Data>

          <Data>01d4052181a1d85c</Data>

          <Data>C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe</Data>

          <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

          <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

       

      ==================================

       

      Log Name:      Application

      Source:        igfxCUIService2.0.0.0

      Date:          16/06/2018 1:24:16 PM

      Event ID:      0

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      ASTRIX

      Description:

      The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

       

       

      The following information was included with the event:

       

       

      Received Post Shell Event 1

       

       

       

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="igfxCUIService2.0.0.0" />

          <EventID Qualifiers="0">0</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-16T03:24:16.217015700Z" />

          <EventRecordID>8896</EventRecordID>

          <Channel>Application</Channel>

          <Computer>ASTRIX</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Received Post Shell Event 1

      </Data>

        </EventData>

      </Event>

       

       

       

       

      ====================================

       

       

      Log Name:      Application

      Source:        AsusFanControlService

      Date:          16/06/2018 1:24:02 PM

      Event ID:      0

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      Astrix

      Description:

      The description for Event ID 0 from source AsusFanControlService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

       

       

      The following information was included with the event:

       

       

      Service started

       

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="AsusFanControlService" />

          <EventID Qualifiers="0">0</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-16T03:24:02.721689500Z" />

          <EventRecordID>8889</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Astrix</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Service started</Data>

        </EventData>

      </Event>

       

      =========================

       

      Thanks if you need any more info please feel free to ask. amdmatt this is the new thread I asked about in my old weather if I should start a new thread and I decided it was definitely important.