Hi all, I just got a black screen signal loss on 18.6.1 just after closing Google Chrome on the desktop, I only watched a video or two after restarting PC. This can't be a cable issue as have a new cable with the perfect new port on the power supply that was unused and not damaged by the bad cable I had where I posted on the other signal loss thread here hence I started a new thread as this is unrelated other that the black screen though and my issue was fixed but others posted on there about ASUS AI suite possibly causing their signal loss which ties it into my issue from from the clues in activity viewer.
Summary
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4770K @ 3.50GHz 39 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
Motherboard
ASUSTeK COMPUTER INC. MAXIMUS VI FORMULA (SOCKET 1150) 32 °C
Graphics
BenQ XL2730Z (2560x1440@144Hz)
8176MB ATI Radeon RX Vega (ATI) 23 °C
Storage
1863GB TOSHIBA DT01ACA200 (SATA ) 32 °C
2794GB TOSHIBA DT01ACA300 (SATA ) 30 °C
232GB Samsung SSD 840 EVO 250GB (SATA (SSD)) 23 °C
465GB Samsung SSD 840 EVO 500GB (SATA (SSD)) 28 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
Operating System
Windows 10 Pro 64-bit
Radeon settings info
Radeon Software Version - 18.6.1
Radeon Software Edition - Adrenalin
Graphics Chipset - Radeon RX Vega
High Bandwidth Cache Size - 8176 MB
High Bandwidth Cache Type - HBM2
Core Clock - 1750 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Radeon Settings Version - 2018.0607.712.11137
Driver Packaging Version - 18.10.21.01-180607a-329759E-RadeonSoftwareAdrenalin
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01334
OpenGL® Version - 6.14.10.13521
OpenCL™ Version - 24.20.11021.1000
AMD Mantle Version - Not Available
AMD Mantle API Version - Not Available
AMD Audio Driver Version - 10.0.1.6
Vulkan™ Driver Version - 2.0.33
Vulkan™ API Version - 1.1.73
Graphics Card Manufacturer - Built by AMD
Graphics Chipset - Radeon RX Vega
Device ID - 687F
Vendor ID - 1002
SubSystem ID - 0B36
SubSystem Vendor ID - 1002
Revision ID - C0
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 016.001.001.000
BIOS Part Number - 113-D0500500-104
BIOS Date - 2017/08/11 17:31
High Bandwidth Cache Size - 8176 MB
High Bandwidth Cache Type - HBM2
High Bandwidth Cache Clock - 945 MHz
Core Clock - 1750 MHz
High Bandwidth Cache Bandwidth - 483 GByte/s
Memory Bit Rate - 1.89 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
The black screen came up about the same time as the following error in Event viewer below. Which is from what the other user said ASUS AI suite. I only have the one section installed from the installer, The four way optimization as I only installed it to control my case fans. I only use the fan control and never touched anything else on the software except the Power saving Formula presets, such as AUTO, HIGH PERFORMANCE, MAX POWER SAVING. I never touched away mode as I don't understand it anyway.
The dip away mode error has always been in the events viewer even going back to Windows 8.1 but there might now be a conflict with it, AMD driver/Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804).
I only just installed ASUS AI suite again a few weeks ago.
====================================
Log Name: Application
Source: Windows Error Reporting
Date: 16/06/2018 1:24:25 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Astrix
Description:
Fault bucket 1526726836675350928, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: DipAwayMode.exe
P2: 0.0.0.0
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.17134.112
P6: c863c6f9
P7: 0010db52
P8: c0000409
P9: 00000015
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c
Analysis symbol:
Rechecking for solution: 0
Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482
Report Status: 268435456
Hashed bucket: ce86a88901e139a9753005f811171190
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-16T03:24:25.749202500Z" />
<EventRecordID>8911</EventRecordID>
<Channel>Application</Channel>
<Computer>Astrix</Computer>
<Security />
</System>
<EventData>
<Data>1526726836675350928</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>DipAwayMode.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.112</Data>
<Data>c863c6f9</Data>
<Data>0010db52</Data>
<Data>c0000409</Data>
<Data>00000015</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>
<Data>268435456</Data>
<Data>ce86a88901e139a9753005f811171190</Data>
<Data>0</Data>
</EventData>
</Event>
====================================
Log Name: Application
Source: Windows Error Reporting
Date: 16/06/2018 1:24:23 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Astrix
Description:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: DipAwayMode.exe
P2: 0.0.0.0
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.17134.112
P6: c863c6f9
P7: 0010db52
P8: c0000409
P9: 00000015
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d
Analysis symbol:
Rechecking for solution: 0
Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-16T03:24:23.483485800Z" />
<EventRecordID>8910</EventRecordID>
<Channel>Application</Channel>
<Computer>Astrix</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>DipAwayMode.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.112</Data>
<Data>c863c6f9</Data>
<Data>0010db52</Data>
<Data>c0000409</Data>
<Data>00000015</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>
====================================
Log Name: Application
Source: Application Error
Date: 16/06/2018 1:24:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Astrix
Description:
Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.17134.112, time stamp: 0xc863c6f9
Exception code: 0xc0000409
Fault offset: 0x0010db52
Faulting process ID: 0x2190
Faulting application start time: 0x01d4052181a1d85c
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 66e07dee-f6b7-4c0f-87fb-cd799ac73482
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-16T03:24:19.655091600Z" />
<EventRecordID>8901</EventRecordID>
<Channel>Application</Channel>
<Computer>Astrix</Computer>
<Security />
</System>
<EventData>
<Data>DipAwayMode.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.112</Data>
<Data>c863c6f9</Data>
<Data>c0000409</Data>
<Data>0010db52</Data>
<Data>2190</Data>
<Data>01d4052181a1d85c</Data>
<Data>C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
==================================
Log Name: Application
Source: igfxCUIService2.0.0.0
Date: 16/06/2018 1:24:16 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ASTRIX
Description:
The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Received Post Shell Event 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="igfxCUIService2.0.0.0" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-16T03:24:16.217015700Z" />
<EventRecordID>8896</EventRecordID>
<Channel>Application</Channel>
<Computer>ASTRIX</Computer>
<Security />
</System>
<EventData>
<Data>Received Post Shell Event 1
</Data>
</EventData>
</Event>
====================================
Log Name: Application
Source: AsusFanControlService
Date: 16/06/2018 1:24:02 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Astrix
Description:
The description for Event ID 0 from source AsusFanControlService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="AsusFanControlService" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-16T03:24:02.721689500Z" />
<EventRecordID>8889</EventRecordID>
<Channel>Application</Channel>
<Computer>Astrix</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
=========================
Thanks if you need any more info please feel free to ask. amdmatt this is the new thread I asked about in my old weather if I should start a new thread and I decided it was definitely important.
Try this: in the Wattman settings set everything to Dynamic or Automatic.
I had the same problem on any game and for now I solved it this way.
it was pretty random and hasn't happened again, so it happened the once so far. I can game fine for hours. I have been getting a few blue screens lately though.
The thread I created for my blue screen crashes is located here.