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Black screen signal loss on DP cable RX Vega 64, Windows 10 64 Pro, 18.6.1 with event viewer info.

Question asked by astrix_au on Jun 15, 2018
Latest reply on Jun 17, 2018 by astrix_au

Hi all, I just got a black screen signal loss on 18.6.1 just after closing Google Chrome on the desktop, I only watched a video or two after restarting PC. This can't be a cable issue as have a new cable with the perfect new port on the power supply that was unused and not damaged by the bad cable I had where I posted on the other signal loss thread here hence I started a new thread as this is unrelated other that the black screen though and my issue was fixed but others posted on there about ASUS AI suite possibly causing their signal loss which ties it into my issue from from the clues in activity viewer.

 

 

Summary

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 4770K @ 3.50GHz 39 °C

Haswell 22nm Technology

RAM

16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)

Motherboard

ASUSTeK COMPUTER INC. MAXIMUS VI FORMULA (SOCKET 1150) 32 °C

Graphics

BenQ XL2730Z (2560x1440@144Hz)

8176MB ATI Radeon RX Vega (ATI) 23 °C

Storage

1863GB TOSHIBA DT01ACA200 (SATA ) 32 °C

2794GB TOSHIBA DT01ACA300 (SATA ) 30 °C

232GB Samsung SSD 840 EVO 250GB (SATA (SSD)) 23 °C

465GB Samsung SSD 840 EVO 500GB (SATA (SSD)) 28 °C

Optical Drives

No optical disk drives detected

Audio

Realtek High Definition Audio

Operating System

Windows 10 Pro 64-bit

 

 

 

 

 

Radeon settings info

 

Radeon Software Version - 18.6.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX Vega

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

Core Clock - 1750 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

 

 

Radeon Settings Version - 2018.0607.712.11137

Driver Packaging Version - 18.10.21.01-180607a-329759E-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01334

OpenGL® Version - 6.14.10.13521

OpenCL™ Version - 24.20.11021.1000

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.33

Vulkan™ API Version - 1.1.73

 

 

Graphics Card Manufacturer - Built by AMD

Graphics Chipset - Radeon RX Vega

Device ID - 687F

Vendor ID - 1002

SubSystem ID - 0B36

SubSystem Vendor ID - 1002

Revision ID - C0

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 016.001.001.000

BIOS Part Number - 113-D0500500-104

BIOS Date - 2017/08/11 17:31

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

High Bandwidth Cache Clock - 945 MHz

Core Clock - 1750 MHz

High Bandwidth Cache Bandwidth - 483 GByte/s

Memory Bit Rate - 1.89 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

 

 

 

The black screen came up about the same time as the following error in Event viewer below. Which is from what the other user said ASUS AI suite. I only have the one section installed from the installer, The four way optimization as I only installed it to control my case fans. I only use the fan control and never touched anything else on the software except the Power saving Formula presets, such as AUTO, HIGH PERFORMANCE, MAX POWER SAVING. I never touched away mode as I don't understand it anyway.

 

The dip away mode error has always been in the events viewer even going back to Windows 8.1 but there might now be a conflict with it, AMD driver/Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804).

I only just installed ASUS AI suite again a few weeks ago.

 

====================================

 

Log Name:      Application

Source:        Windows Error Reporting

Date:          16/06/2018 1:24:25 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Astrix

Description:

Fault bucket 1526726836675350928, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

 

 

Problem signature:

P1: DipAwayMode.exe

P2: 0.0.0.0

P3: 00000000

P4: KERNELBASE.dll

P5: 10.0.17134.112

P6: c863c6f9

P7: 0010db52

P8: c0000409

P9: 00000015

P10:

 

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml

 

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c

 

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

Report Status: 268435456

Hashed bucket: ce86a88901e139a9753005f811171190

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-16T03:24:25.749202500Z" />

    <EventRecordID>8911</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Astrix</Computer>

    <Security />

  </System>

  <EventData>

    <Data>1526726836675350928</Data>

    <Data>5</Data>

    <Data>BEX</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>DipAwayMode.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.17134.112</Data>

    <Data>c863c6f9</Data>

    <Data>0010db52</Data>

    <Data>c0000409</Data>

    <Data>00000015</Data>

    <Data>

    </Data>

    <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml</Data>

    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

    <Data>268435456</Data>

    <Data>ce86a88901e139a9753005f811171190</Data>

    <Data>0</Data>

  </EventData>

</Event>

 

====================================

 

Log Name:      Application

Source:        Windows Error Reporting

Date:          16/06/2018 1:24:23 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Astrix

Description:

Fault bucket , type 0

Event Name: BEX

Response: Not available

Cab Id: 0

 

 

Problem signature:

P1: DipAwayMode.exe

P2: 0.0.0.0

P3: 00000000

P4: KERNELBASE.dll

P5: 10.0.17134.112

P6: c863c6f9

P7: 0010db52

P8: c0000409

P9: 00000015

P10:

 

 

Attached files:

 

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d

 

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

Report Status: 4

Hashed bucket:

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-16T03:24:23.483485800Z" />

    <EventRecordID>8910</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Astrix</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>BEX</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>DipAwayMode.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.17134.112</Data>

    <Data>c863c6f9</Data>

    <Data>0010db52</Data>

    <Data>c0000409</Data>

    <Data>00000015</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

    <Data>4</Data>

    <Data>

    </Data>

    <Data>0</Data>

  </EventData>

</Event>

 

 

====================================

 

Log Name:      Application

Source:        Application Error

Date:          16/06/2018 1:24:19 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Astrix

Description:

Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: KERNELBASE.dll, version: 10.0.17134.112, time stamp: 0xc863c6f9

Exception code: 0xc0000409

Fault offset: 0x0010db52

Faulting process ID: 0x2190

Faulting application start time: 0x01d4052181a1d85c

Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-16T03:24:19.655091600Z" />

    <EventRecordID>8901</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Astrix</Computer>

    <Security />

  </System>

  <EventData>

    <Data>DipAwayMode.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.17134.112</Data>

    <Data>c863c6f9</Data>

    <Data>c0000409</Data>

    <Data>0010db52</Data>

    <Data>2190</Data>

    <Data>01d4052181a1d85c</Data>

    <Data>C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe</Data>

    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

    <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

==================================

 

Log Name:      Application

Source:        igfxCUIService2.0.0.0

Date:          16/06/2018 1:24:16 PM

Event ID:      0

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      ASTRIX

Description:

The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

 

If the event originated on another computer, the display information had to be saved with the event.

 

 

The following information was included with the event:

 

 

Received Post Shell Event 1

 

 

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="igfxCUIService2.0.0.0" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-16T03:24:16.217015700Z" />

    <EventRecordID>8896</EventRecordID>

    <Channel>Application</Channel>

    <Computer>ASTRIX</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Received Post Shell Event 1

</Data>

  </EventData>

</Event>

 

 

 

 

====================================

 

 

Log Name:      Application

Source:        AsusFanControlService

Date:          16/06/2018 1:24:02 PM

Event ID:      0

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Astrix

Description:

The description for Event ID 0 from source AsusFanControlService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

 

If the event originated on another computer, the display information had to be saved with the event.

 

 

The following information was included with the event:

 

 

Service started

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="AsusFanControlService" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-06-16T03:24:02.721689500Z" />

    <EventRecordID>8889</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Astrix</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Service started</Data>

  </EventData>

</Event>

 

=========================

 

Thanks if you need any more info please feel free to ask. amdmatt this is the new thread I asked about in my old weather if I should start a new thread and I decided it was definitely important.

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