AnsweredAssumed Answered

18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

Question asked by astrix_au on May 27, 2018
Latest reply on Jun 21, 2018 by khenio

Hi guys,


I tried driver version 18.5.1 since I am using Windows 10 Pro 64bit 1803 build 17134.48 and it's for it.

I straight away started getting signal loss issue, the screen goes black and the tacho lights are no longer on, when this happens rebooting the PC only helps to get the GPU back.

I can hear sound but the displayport signal is lost.


I has having the same issue last month but it wasn't caused by a driver but a bad 8 pin GPU power cable. after changing it it fixed the issue and never retured until I updated to 18.5.1.

This time it's not the cable but the driver. After reverting the driver back to 18.4.1 the issue hasn't returned at all.


I did notice the card was pretty hot behind the radiator of my MSI RX Vega 64 wave which made me think it might be a fan issue on the driver causing it to overheat though I didn't get any numbers to confirm this unfortunately.


Anyone else able to confirm this issue with a similar setup?


My current settings after reverting to 18.4.1 from 18.5.1


Radeon Software Version - 18.4.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX Vega

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

Core Clock - 1750 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz



Radeon Settings Version - 2018.0425.4.41502

Driver Packaging Version -

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version - 24.20.11001.5003

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version -

Vulkan™ Driver Version - 2.0.20

Vulkan™ API Version - 1.1.70


Graphics Card Manufacturer - Built by AMD

Graphics Chipset - Radeon RX Vega

Device ID - 687F

Vendor ID - 1002

SubSystem ID - 0B36

SubSystem Vendor ID - 1002

Revision ID - C0

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version -

BIOS Part Number - 113-D0500500-104

BIOS Date - 2017/08/11 17:31

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

High Bandwidth Cache Clock - 945 MHz

Core Clock - 1750 MHz

High Bandwidth Cache Bandwidth - 483 GByte/s

Memory Bit Rate - 1.89 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000





System Information


      Time of this report: 5/27/2018, 21:34:03

             Machine name: ASTRIX

               Machine Id: {982D994E-887F-497E-AEA4-E6C4E710EE47}

         Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUS

             System Model: All Series

                     BIOS: BIOS Date: 08/15/14 17:22:17 Ver: 16.03 (type: BIOS)

                Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16322MB RAM

                Page File: 8456MB used, 10296MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode




Display Devices


           Card name: Radeon RX Vega

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x687F)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C0


Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 16281 MB

    Dedicated Memory: 8121 MB

       Shared Memory: 8160 MB

        Current Mode: 2560 x 1440 (32 bit) (144Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.649914,0.338391), Green(0.313000,0.626477), Blue(0.149914,0.052258), White Point(0.313000,0.328625)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: BenQ XL2730Z

          Monitor Id: BNQ7F45

         Native Mode: 2560 x 1440(p) (59.951Hz)

         Output Type: Displayport External

Monitor Capabilities: HDR Not Supported


      Advanced Color: Not Supported

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\amdxc64.dll

Driver File Version: 24.20.11001.5003 (English)

      Driver Version: 24.20.11001.5003

         DDI Version: 12

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.4

Graphics Preemption: Primitive

  Compute Preemption: DMA

            Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Paravirtualization

          Block List: No Blocks

  Catalog Attributes: Universal:False Declarative:False

   Driver Attributes: Final Retail

    Driver Date/Size: 25/04/2018 10:00:00 AM, 2021792 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-2B3F-11CF-3960-CF017BC2D535}

           Vendor ID: 0x1002

           Device ID: 0x687F

           SubSys ID: 0x0B361002

         Revision ID: 0x00C0

  Driver Strong Name: oem29.inf:cb0ae41418d14afc:ati2mtag_R7500DS:24.20.11001.5003:pci\ven_1002&dev_687f&rev_c0

      Rank Of Driver: 00D12000

         Video Accel: Unknown

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 

      Deinterlace Caps: n/a

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported