25 Replies Latest reply on Jun 16, 2018 3:53 AM by astrix_au

    18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

    astrix_au

      Hi guys,

       

      I tried driver version 18.5.1 since I am using Windows 10 Pro 64bit 1803 build 17134.48 and it's for it.

      I straight away started getting signal loss issue, the screen goes black and the tacho lights are no longer on, when this happens rebooting the PC only helps to get the GPU back.

      I can hear sound but the displayport signal is lost.

       

      I has having the same issue last month but it wasn't caused by a driver but a bad 8 pin GPU power cable. after changing it it fixed the issue and never retured until I updated to 18.5.1.

      This time it's not the cable but the driver. After reverting the driver back to 18.4.1 the issue hasn't returned at all.

       

      I did notice the card was pretty hot behind the radiator of my MSI RX Vega 64 wave which made me think it might be a fan issue on the driver causing it to overheat though I didn't get any numbers to confirm this unfortunately.

       

      Anyone else able to confirm this issue with a similar setup?

       

      My current settings after reverting to 18.4.1 from 18.5.1

       

      Radeon Software Version - 18.4.1

      Radeon Software Edition - Adrenalin

      Graphics Chipset - Radeon RX Vega

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      Core Clock - 1750 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

       

       

      Radeon Settings Version - 2018.0425.4.41502

      Driver Packaging Version - 18.10.01.05-180424a-327684E-RadeonSoftwareAdrenalin

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1634

      Direct3D® Version - 9.14.10.01334

      OpenGL® Version - 6.14.10.13521

      OpenCL™ Version - 24.20.11001.5003

      AMD Mantle Version - Not Available

      AMD Mantle API Version - Not Available

      AMD Audio Driver Version - 10.0.1.6

      Vulkan™ Driver Version - 2.0.20

      Vulkan™ API Version - 1.1.70

       

      Graphics Card Manufacturer - Built by AMD

      Graphics Chipset - Radeon RX Vega

      Device ID - 687F

      Vendor ID - 1002

      SubSystem ID - 0B36

      SubSystem Vendor ID - 1002

      Revision ID - C0

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version - 016.001.001.000

      BIOS Part Number - 113-D0500500-104

      BIOS Date - 2017/08/11 17:31

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      High Bandwidth Cache Clock - 945 MHz

      Core Clock - 1750 MHz

      High Bandwidth Cache Bandwidth - 483 GByte/s

      Memory Bit Rate - 1.89 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

       

       

      ------------------

      System Information

      ------------------

            Time of this report: 5/27/2018, 21:34:03

                   Machine name: ASTRIX

                     Machine Id: {982D994E-887F-497E-AEA4-E6C4E710EE47}

               Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                       Language: English (Regional Setting: English)

            System Manufacturer: ASUS

                   System Model: All Series

                           BIOS: BIOS Date: 08/15/14 17:22:17 Ver: 16.03 (type: BIOS)

                      Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16322MB RAM

                      Page File: 8456MB used, 10296MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 96 DPI (100 percent)

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.17134.0001 64bit Unicode

       

       

      ---------------

      Display Devices

      ---------------

                 Card name: Radeon RX Vega

              Manufacturer: Advanced Micro Devices, Inc.

                 Chip type: AMD Radeon Graphics Processor (0x687F)

                  DAC type: Internal DAC(400MHz)

               Device Type: Full Device (POST)

                Device Key: Enum\PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C0

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 16281 MB

          Dedicated Memory: 8121 MB

             Shared Memory: 8160 MB

              Current Mode: 2560 x 1440 (32 bit) (144Hz)

               HDR Support: Not Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.649914,0.338391), Green(0.313000,0.626477), Blue(0.149914,0.052258), White Point(0.313000,0.328625)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: BenQ XL2730Z

                Monitor Id: BNQ7F45

               Native Mode: 2560 x 1440(p) (59.951Hz)

               Output Type: Displayport External

      Monitor Capabilities: HDR Not Supported

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

            Advanced Color: Not Supported

               Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\amdxc64.dll

      Driver File Version: 24.20.11001.5003 (English)

            Driver Version: 24.20.11001.5003

               DDI Version: 12

            Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.4

      Graphics Preemption: Primitive

        Compute Preemption: DMA

                  Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

            Power P-states: Not Supported

            Virtualization: Paravirtualization

                Block List: No Blocks

        Catalog Attributes: Universal:False Declarative:False

         Driver Attributes: Final Retail

          Driver Date/Size: 25/04/2018 10:00:00 AM, 2021792 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B71EE2-2B3F-11CF-3960-CF017BC2D535}

                 Vendor ID: 0x1002

                 Device ID: 0x687F

                 SubSys ID: 0x0B361002

               Revision ID: 0x00C0

        Driver Strong Name: oem29.inf:cb0ae41418d14afc:ati2mtag_R7500DS:24.20.11001.5003:pci\ven_1002&dev_687f&rev_c0

            Rank Of Driver: 00D12000

               Video Accel: Unknown

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 

            Deinterlace Caps: n/a

              D3D9 Overlay: Not Supported

                   DXVA-HD: Not Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

        • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
          oneamplidude

          Yup. I have the exact same issue. Going to 18.5.1 introduced sporadic black screen with signal loss and Tacho LEDs being completely turned off.
          I guess only reverting back to an older version will help for now. Glad I'm not the only one with this problem since 18.5.1.

          • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
            emilioarg

            I have the same problem, I'm back to 18.2.1.

            • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
              deandrivefoxhound

              Same issue here.  At first it scared the crap out of me because I thought the card died.  I suspected it was just the new Windows 10 update screwing up the drivers.  The problem is after a driver roll back to 18.4.1, it still keeps happening.  The fix I did was did a full Windows reinstall and use 18.4.1 drivers.  So far after a day, nothing bad has happened.  So hold off on Windows update and getting 18.5.1.

              • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                astrix_au

                Thanks for the replies guys great to see I'm not the only one hope amdmatt and the guys can find the issue and sort it out soon.

                  • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                    amdmatt

                    Thanks for the posts guys.

                     

                    I have not seen this issue myself on two systems running Vega 64's on 18.5.1, but i would like to collect more information.

                     

                    Please can everyone (aside from the OP) provide the GPU model they are using, the driver and OS version they are using, and a summary of the issue you see and how to reproduce it.

                    1 of 1 people found this helpful
                      • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                        skopelitis0

                        AMD MSI Radeon R9 290 4G GAMING

                        windows 10 64 updated

                        The above's current graphics card drivers version:17.1 (Please read further)

                        A couple of weeks ago I updated to AMD adreline 18.5.1.I was watching youtube some days ago and my pc froze and stopped responding and my screen went black(didn't shut off or said to have lost signal it just showed a black screen).Rebooted and when I would be prompted to the login screen to unlock my pc I was only seeing a black screen as I mentioned before.Rebooted again and it persisted.Opened bios and tried to format the pc.I was still getting a black screen and I decided to change the hdmi to the motherboard instead of the gpu and I finally got a signal.I reinstalled the latest driver(currently was 18.5.1) and when I switched back the hdmi to the gpu everything was working as expected.But when I closed the pc again I would still get a black screen at the login screen,by the way all the time the screen went black the pc was responsive(num lock and caps lock indication light was working).Then I decided to download an older version of the driver(18.2.3)and while it was being installed the screen went black again with the hdmi still attached to the motherboard instead of the gpu.Rebooting and nothing changed,my pc couldn't output any video signal at all.Then I removed the cmos battery and wait for while before reinserting it and booting it again,nothing changed.The I removed the gpu and booted the pc without it and voila it worked.I changed the drivers versions(both the gpu and cpu/apu)to 17.1 and it works so far.Although I no longer achieve 40-60 fps in overwatch with maxed out graphics and I get like 10-25 which is frustrating for me.

                        Motheboard A78M-E45

                        CPU A10 7700k 3.40ghz 4core

                        RAM ddr3 2x4gb

                        GPU MSI Radeon R9 290 4G GAMING

                        HDD a Toshiba 500bg

                        http://www.userbenchmark.com/UserRun/9033979

                        (Btw before I got that problem I would get a 45% grade in their rankings)

                        • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                          astrix_au

                          I just got it for the first time on 18.4.1 but I did alt tab before so not sure that could have caused it. I was playing DCS 2.5 and lost signal  but the game was still running and i could hear the sound just lost signal and all the  light tachos going by my previous issue with the faulty 8 pin power cable could this be a issue with power and the card. It was running stock 1750Mhz and 945Mhz.

                           

                          EDIT: Just earlier I also got a error in Photoshop CC 2018 with sniffere.exe and some other errors and it would no longer recognize or see my GPU, updated Photoshop it fixed it then came back after a reboot  than I jumped on DCS when it happened.

                           

                          This is from Photoshop just in case it's related as it basically unplugs my GPU as it's no longer in the performance preferences in PS settings.

                          Photoshop error 1.jpg

                          Photoshop error 2.jpg

                           

                          it keeps randomly coming back 50-75% of the time I start photoshop.

                            • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                              astrix_au

                              It's happening to me all the time now on 18.4.1 same with the PS CC bug, can't even play DCS 2.5 without it black screening and loosing signal, once one tacho light stayed on just once though every other time they were off.

                              I'm going to try 18.5.2.

                                • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                  astrix_au

                                  I keep getting the black screen bug on 18.4.1 within 1 min of GPU usage, this needs to be fixed!

                                    • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                      amdmatt

                                      Unfortunately we do not see this issue despite many attempts to reproduce it.

                                        • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                          astrix_au

                                          Do you know what driver brought the fix below? Maybe it's causing a issue with other setups.

                                          • black screen on some games when using Samsung™ CF791 displays.
                                          • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                            astrix_au

                                            What could updating to 18.5.1 do in this regard, I never got it before updating to it but it seems to keep the bug even after reverting down to 18.4.1 even with DDU.

                                            • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                              astrix_au

                                              I know why since I fixed it. The clue was the 8 pin cable from my issue before I talked about in my original post.

                                              I have a Seasonic 1000 80 plus Platnum and it has three separate PCIE ports. I tried to remove the cable from the PSU but it was stuck turns out it was damaged and I had to force the cable out which damaged the cable, that is how my previous 8 pin cable (that had the same issue) was damaged. Looking at the PSU two of the port were damaged from the bad cable from the first after i tried the other port. Luckily for me it had three ports and the third was never used and I had a brand new 8 pin power cable and as you can guess it works fine now.

                                               

                                              Glad I no longer use crossfire and never will I'll be buying a new PSU in the near future.

                                               

                                              Sorry for not seeing it earlier just been so busy with work I hardly even tried to game and didn't have time to remove the PSU and try and fix it. I have a 4 day long weekend so I'll be having fun my other 3 days

                                                • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                                  amdmatt

                                                  This would explain our difficulty in reproducing the issue, but glad you found the cause.

                                                   

                                                  I've always had good experiences with Leadex/Superflower power supplies.

                                                  1 of 1 people found this helpful
                                                    • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                                      oneamplidude

                                                      My issue seems to have disappeared after uninstalling Asus AI Suite. I made a clean system installation of Windows, without AI Suite and everything worked fine, no black screen issues anymore. The moment I installed AI Suite, things changed back to black screen. So maybe the others also have AI Suite installed and that causes their problems as well!

                                                      2 of 2 people found this helpful
                                                          • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                                            oneamplidude

                                                            Maybe you guys could get in contact with Asus to fix this issue. What I've seen over the past few years, their software development team isn't the most gifted out there and could use any help they can get

                                                            • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                                              astrix_au

                                                              Weird I just got a black screen signal loss on 18.6.1 just after closing chrome on the desktop only watched a video or two after restarting PC. Can't be a cable issue as have a new cable with the perfect new port on the power supply that was unused and not damaged by the bad cable like the other two ports.

                                                               

                                                              amdmatt maybe I should create a new thread with this info since it's not the same issue as before (damaged cable and PSU ports)

                                                               

                                                              Radeon Software Version - 18.6.1

                                                              Radeon Software Edition - Adrenalin

                                                              Graphics Chipset - Radeon RX Vega

                                                              High Bandwidth Cache Size - 8176 MB

                                                              High Bandwidth Cache Type - HBM2

                                                              Core Clock - 1750 MHz

                                                              Windows Version - Windows 10 (64 bit)

                                                              System Memory - 16 GB

                                                              CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

                                                               

                                                               

                                                              Radeon Settings Version - 2018.0607.712.11137

                                                              Driver Packaging Version - 18.10.21.01-180607a-329759E-RadeonSoftwareAdrenalin

                                                              Provider - Advanced Micro Devices, Inc.

                                                              2D Driver Version - 8.1.1.1634

                                                              Direct3D® Version - 9.14.10.01334

                                                              OpenGL® Version - 6.14.10.13521

                                                              OpenCL™ Version - 24.20.11021.1000

                                                              AMD Mantle Version - Not Available

                                                              AMD Mantle API Version - Not Available

                                                              AMD Audio Driver Version - 10.0.1.6

                                                              Vulkan™ Driver Version - 2.0.33

                                                              Vulkan™ API Version - 1.1.73

                                                               

                                                               

                                                              Graphics Card Manufacturer - Built by AMD

                                                              Graphics Chipset - Radeon RX Vega

                                                              Device ID - 687F

                                                              Vendor ID - 1002

                                                              SubSystem ID - 0B36

                                                              SubSystem Vendor ID - 1002

                                                              Revision ID - C0

                                                              Bus Type - PCI Express 3.0

                                                              Current Bus Settings - PCI Express 3.0 x16

                                                              BIOS Version - 016.001.001.000

                                                              BIOS Part Number - 113-D0500500-104

                                                              BIOS Date - 2017/08/11 17:31

                                                              High Bandwidth Cache Size - 8176 MB

                                                              High Bandwidth Cache Type - HBM2

                                                              High Bandwidth Cache Clock - 945 MHz

                                                              Core Clock - 1750 MHz

                                                              High Bandwidth Cache Bandwidth - 483 GByte/s

                                                              Memory Bit Rate - 1.89 Gbps

                                                              2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

                                                               

                                                               

                                                               

                                                              This error came up about the same time as the following error in Event viewer below. Which is from what the other user said ASUS AI suite. I only installed it after I had my black screens but that was a power cable issue so this one might be from ASUS AI Suite, I only have the one section installed from the installer, The four way optimization as I only installed it to control my case fans as I thought my card might have overheated when the signal loss first came. I only use the fan control and never touched anything.

                                                               

                                                              The dip away mode error has always been in the events viewer even going back to Windows 8.1 but there might now be a conflict with it, AMD driver/Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804).

                                                               

                                                              ====================================

                                                               

                                                              Log Name:      Application

                                                              Source:        Windows Error Reporting

                                                              Date:          16/06/2018 1:24:25 PM

                                                              Event ID:      1001

                                                              Task Category: None

                                                              Level:         Information

                                                              Keywords:      Classic

                                                              User:          N/A

                                                              Computer:      Astrix

                                                              Description:

                                                              Fault bucket 1526726836675350928, type 5

                                                              Event Name: BEX

                                                              Response: Not available

                                                              Cab Id: 0

                                                               

                                                               

                                                              Problem signature:

                                                              P1: DipAwayMode.exe

                                                              P2: 0.0.0.0

                                                              P3: 00000000

                                                              P4: KERNELBASE.dll

                                                              P5: 10.0.17134.112

                                                              P6: c863c6f9

                                                              P7: 0010db52

                                                              P8: c0000409

                                                              P9: 00000015

                                                              P10:

                                                               

                                                               

                                                              Attached files:

                                                              \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml

                                                               

                                                               

                                                              These files may be available here:

                                                              C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c

                                                               

                                                               

                                                              Analysis symbol:

                                                              Rechecking for solution: 0

                                                              Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

                                                              Report Status: 268435456

                                                              Hashed bucket: ce86a88901e139a9753005f811171190

                                                              Cab Guid: 0

                                                              Event Xml:

                                                              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                <System>

                                                                  <Provider Name="Windows Error Reporting" />

                                                                  <EventID Qualifiers="0">1001</EventID>

                                                                  <Level>4</Level>

                                                                  <Task>0</Task>

                                                                  <Keywords>0x80000000000000</Keywords>

                                                                  <TimeCreated SystemTime="2018-06-16T03:24:25.749202500Z" />

                                                                  <EventRecordID>8911</EventRecordID>

                                                                  <Channel>Application</Channel>

                                                                  <Computer>Astrix</Computer>

                                                                  <Security />

                                                                </System>

                                                                <EventData>

                                                                  <Data>1526726836675350928</Data>

                                                                  <Data>5</Data>

                                                                  <Data>BEX</Data>

                                                                  <Data>Not available</Data>

                                                                  <Data>0</Data>

                                                                  <Data>DipAwayMode.exe</Data>

                                                                  <Data>0.0.0.0</Data>

                                                                  <Data>00000000</Data>

                                                                  <Data>KERNELBASE.dll</Data>

                                                                  <Data>10.0.17134.112</Data>

                                                                  <Data>c863c6f9</Data>

                                                                  <Data>0010db52</Data>

                                                                  <Data>c0000409</Data>

                                                                  <Data>00000015</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>

                                                              \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER760A.tmp.WERInternalMetadata.xml</Data>

                                                                  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2b707d9c</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>0</Data>

                                                                  <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

                                                                  <Data>268435456</Data>

                                                                  <Data>ce86a88901e139a9753005f811171190</Data>

                                                                  <Data>0</Data>

                                                                </EventData>

                                                              </Event>

                                                               

                                                              ====================================

                                                               

                                                              Log Name:      Application

                                                              Source:        Windows Error Reporting

                                                              Date:          16/06/2018 1:24:23 PM

                                                              Event ID:      1001

                                                              Task Category: None

                                                              Level:         Information

                                                              Keywords:      Classic

                                                              User:          N/A

                                                              Computer:      Astrix

                                                              Description:

                                                              Fault bucket , type 0

                                                              Event Name: BEX

                                                              Response: Not available

                                                              Cab Id: 0

                                                               

                                                               

                                                              Problem signature:

                                                              P1: DipAwayMode.exe

                                                              P2: 0.0.0.0

                                                              P3: 00000000

                                                              P4: KERNELBASE.dll

                                                              P5: 10.0.17134.112

                                                              P6: c863c6f9

                                                              P7: 0010db52

                                                              P8: c0000409

                                                              P9: 00000015

                                                              P10:

                                                               

                                                               

                                                              Attached files:

                                                               

                                                               

                                                              These files may be available here:

                                                              C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d

                                                               

                                                               

                                                              Analysis symbol:

                                                              Rechecking for solution: 0

                                                              Report Id: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

                                                              Report Status: 4

                                                              Hashed bucket:

                                                              Cab Guid: 0

                                                              Event Xml:

                                                              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                <System>

                                                                  <Provider Name="Windows Error Reporting" />

                                                                  <EventID Qualifiers="0">1001</EventID>

                                                                  <Level>4</Level>

                                                                  <Task>0</Task>

                                                                  <Keywords>0x80000000000000</Keywords>

                                                                  <TimeCreated SystemTime="2018-06-16T03:24:23.483485800Z" />

                                                                  <EventRecordID>8910</EventRecordID>

                                                                  <Channel>Application</Channel>

                                                                  <Computer>Astrix</Computer>

                                                                  <Security />

                                                                </System>

                                                                <EventData>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>0</Data>

                                                                  <Data>BEX</Data>

                                                                  <Data>Not available</Data>

                                                                  <Data>0</Data>

                                                                  <Data>DipAwayMode.exe</Data>

                                                                  <Data>0.0.0.0</Data>

                                                                  <Data>00000000</Data>

                                                                  <Data>KERNELBASE.dll</Data>

                                                                  <Data>10.0.17134.112</Data>

                                                                  <Data>c863c6f9</Data>

                                                                  <Data>0010db52</Data>

                                                                  <Data>c0000409</Data>

                                                                  <Data>00000015</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DipAwayMode.exe_e45da1d5c7cc1152d929af9dcdcca0f5b1bab_c7722fa0_2614758d</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>0</Data>

                                                                  <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

                                                                  <Data>4</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>0</Data>

                                                                </EventData>

                                                              </Event>

                                                               

                                                               

                                                              ====================================

                                                               

                                                              Log Name:      Application

                                                              Source:        Application Error

                                                              Date:          16/06/2018 1:24:19 PM

                                                              Event ID:      1000

                                                              Task Category: (100)

                                                              Level:         Error

                                                              Keywords:      Classic

                                                              User:          N/A

                                                              Computer:      Astrix

                                                              Description:

                                                              Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000

                                                              Faulting module name: KERNELBASE.dll, version: 10.0.17134.112, time stamp: 0xc863c6f9

                                                              Exception code: 0xc0000409

                                                              Fault offset: 0x0010db52

                                                              Faulting process ID: 0x2190

                                                              Faulting application start time: 0x01d4052181a1d85c

                                                              Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe

                                                              Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

                                                              Report ID: 66e07dee-f6b7-4c0f-87fb-cd799ac73482

                                                              Faulting package full name:

                                                              Faulting package-relative application ID:

                                                              Event Xml:

                                                              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                <System>

                                                                  <Provider Name="Application Error" />

                                                                  <EventID Qualifiers="0">1000</EventID>

                                                                  <Level>2</Level>

                                                                  <Task>100</Task>

                                                                  <Keywords>0x80000000000000</Keywords>

                                                                  <TimeCreated SystemTime="2018-06-16T03:24:19.655091600Z" />

                                                                  <EventRecordID>8901</EventRecordID>

                                                                  <Channel>Application</Channel>

                                                                  <Computer>Astrix</Computer>

                                                                  <Security />

                                                                </System>

                                                                <EventData>

                                                                  <Data>DipAwayMode.exe</Data>

                                                                  <Data>0.0.0.0</Data>

                                                                  <Data>00000000</Data>

                                                                  <Data>KERNELBASE.dll</Data>

                                                                  <Data>10.0.17134.112</Data>

                                                                  <Data>c863c6f9</Data>

                                                                  <Data>c0000409</Data>

                                                                  <Data>0010db52</Data>

                                                                  <Data>2190</Data>

                                                                  <Data>01d4052181a1d85c</Data>

                                                                  <Data>C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe</Data>

                                                                  <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

                                                                  <Data>66e07dee-f6b7-4c0f-87fb-cd799ac73482</Data>

                                                                  <Data>

                                                                  </Data>

                                                                  <Data>

                                                                  </Data>

                                                                </EventData>

                                                              </Event>

                                                               

                                                              ==================================

                                                               

                                                              Log Name:      Application

                                                              Source:        igfxCUIService2.0.0.0

                                                              Date:          16/06/2018 1:24:16 PM

                                                              Event ID:      0

                                                              Task Category: None

                                                              Level:         Information

                                                              Keywords:      Classic

                                                              User:          N/A

                                                              Computer:      ASTRIX

                                                              Description:

                                                              The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

                                                               

                                                               

                                                              If the event originated on another computer, the display information had to be saved with the event.

                                                               

                                                               

                                                              The following information was included with the event:

                                                               

                                                               

                                                              Received Post Shell Event 1

                                                               

                                                               

                                                               

                                                               

                                                              Event Xml:

                                                              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                <System>

                                                                  <Provider Name="igfxCUIService2.0.0.0" />

                                                                  <EventID Qualifiers="0">0</EventID>

                                                                  <Level>4</Level>

                                                                  <Task>0</Task>

                                                                  <Keywords>0x80000000000000</Keywords>

                                                                  <TimeCreated SystemTime="2018-06-16T03:24:16.217015700Z" />

                                                                  <EventRecordID>8896</EventRecordID>

                                                                  <Channel>Application</Channel>

                                                                  <Computer>ASTRIX</Computer>

                                                                  <Security />

                                                                </System>

                                                                <EventData>

                                                                  <Data>Received Post Shell Event 1

                                                              </Data>

                                                                </EventData>

                                                              </Event>

                                                               

                                                               

                                                               

                                                               

                                                              ====================================

                                                               

                                                               

                                                              Log Name:      Application

                                                              Source:        AsusFanControlService

                                                              Date:          16/06/2018 1:24:02 PM

                                                              Event ID:      0

                                                              Task Category: None

                                                              Level:         Information

                                                              Keywords:      Classic

                                                              User:          N/A

                                                              Computer:      Astrix

                                                              Description:

                                                              The description for Event ID 0 from source AsusFanControlService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

                                                               

                                                               

                                                              If the event originated on another computer, the display information had to be saved with the event.

                                                               

                                                               

                                                              The following information was included with the event:

                                                               

                                                               

                                                              Service started

                                                               

                                                               

                                                              Event Xml:

                                                              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                                                <System>

                                                                  <Provider Name="AsusFanControlService" />

                                                                  <EventID Qualifiers="0">0</EventID>

                                                                  <Level>4</Level>

                                                                  <Task>0</Task>

                                                                  <Keywords>0x80000000000000</Keywords>

                                                                  <TimeCreated SystemTime="2018-06-16T03:24:02.721689500Z" />

                                                                  <EventRecordID>8889</EventRecordID>

                                                                  <Channel>Application</Channel>

                                                                  <Computer>Astrix</Computer>

                                                                  <Security />

                                                                </System>

                                                                <EventData>

                                                                  <Data>Service started</Data>

                                                                </EventData>

                                                              </Event>

                                                               

                                                              =========================

                                                               

                                                              Thanks if you need any more info please feel free to ask.

                                                • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                                  shadow07

                                                  I have exactly same issue along with same error besides bug chk error!!!

                                            • Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid
                                              astrix_au

                                              Guys i created a new thread here, since I got the black screen signal loss again but this time it wasn't from a bad a cable. I included vent viewer info and ASUS AI Suit's dip away mode is looking like a possible problem, though that error has always been showing up since Windows 8.1 also another graphics error at the same time "igfxCUIService2.0.0.0" could be a clue.

                                               

                                              Since my post was named the correct answer I think this thread should be closed and we can carry on on my new post as the tittle is more accurate too.