1 Reply Latest reply on Jun 18, 2018 12:32 AM by astrix_au

    Blue screen crash twice in 1 hour. W10 18.5.2 "DRIVER_IRQL_NOT_LESS_OR_EQUAL" atikmdag.sys

    astrix_au

      hi,

       

      I had this crash twice in the last hour, here is the info from who crashed. it happened randomly as I was moving backed up joystick profiles after playing IL-2 BOS. I just selected the folder to create a zip file, after sending it to zip and compressing it it crashed.

       

       

      System Information (local)


       

      Computer name: ASTRIX
      Windows version: Windows 10 , 10.0, build: 17134
      Windows dir: C:\WINDOWS
      Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., MAXIMUS VI FORMULA
      CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel586, level: 6
      8 logical processors, active mask: 255
      RAM: 17114140672 bytes total

       

       

      On Wed 13/06/2018 1:43:12 PM your computer crashed or a problem was reported
      crash dump file: C:\WINDOWS\Minidump\061318-7390-01.dmp
      This was probably caused by the following module: atikmdag.sys (0xFFFFF805E74D30F0)
      Bugcheck code: 0xD1 (0x784, 0x7, 0x0, 0xFFFFF805E74D30F0)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0329361.inf_amd64_9dac91e80aaa16b1\B329366\atikmdag.sys
      product: ATI Radeon Family
      company: Advanced Micro Devices, Inc.
      description: ATI Radeon Kernel Mode Driver
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
      Google query: atikmdag.sys Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL


      On Wed 13/06/2018 1:43:12 PM your computer crashed or a problem was reported
      crash dump file: C:\WINDOWS\MEMORY.DMP
      This was probably caused by the following module: atikmdag.sys (0xFFFFF805E74D30F0)
      Bugcheck code: 0xD1 (0x784, 0x7, 0x0, 0xFFFFF805E74D30F0)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0329361.inf_amd64_9dac91e80aaa16b1\B329366\atikmdag.sys
      product: ATI Radeon Family
      company: Advanced Micro Devices, Inc.
      description: ATI Radeon Kernel Mode Driver
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
      Google query: atikmdag.sys Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL

       

       

       

      My details

       

       

      Radeon Software Version - 18.5.2

      Radeon Software Edition - Adrenalin

      Graphics Chipset - Radeon RX Vega

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      Core Clock - 1750 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

       

       

      Radeon Settings Version - 2018.0529.1444.24713

      Driver Packaging Version - 18.10.19.01-180529a-329361E-RadeonSoftwareAdrenalin

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1634

      Direct3D® Version - 9.14.10.01334

      OpenGL® Version - 6.14.10.13521

      OpenCL™ Version - 24.20.11019.1004

      AMD Mantle Version - Not Available

      AMD Mantle API Version - Not Available

      AMD Audio Driver Version - 10.0.1.6

      Vulkan™ Driver Version - 2.0.33

      Vulkan™ API Version - 1.1.73

       

       

      Graphics Card Manufacturer - Built by AMD

      Graphics Chipset - Radeon RX Vega

      Device ID - 687F

      Vendor ID - 1002

      SubSystem ID - 0B36

      SubSystem Vendor ID - 1002

      Revision ID - C0

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version - 016.001.001.000

      BIOS Part Number - 113-D0500500-104

      BIOS Date - 2017/08/11 17:31

      High Bandwidth Cache Size - 8176 MB

      High Bandwidth Cache Type - HBM2

      High Bandwidth Cache Clock - 945 MHz

      Core Clock - 1750 MHz

      High Bandwidth Cache Bandwidth - 483 GByte/s

      Memory Bit Rate - 1.89 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

       

      thanks guys

        • Re: Blue screen crash twice in 1 hour. W10 18.5.2 "DRIVER_IRQL_NOT_LESS_OR_EQUAL" atikmdag.sys
          astrix_au

          I got it a few more times again.

           

          The info below is from the who crashed application.

           

          System Information (local)


           

          Computer name: ASTRIX
          Windows version: Windows 10 , 10.0, build: 17134
          Windows dir: C:\WINDOWS
          Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., MAXIMUS VI FORMULA
          CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel586, level: 6
          8 logical processors, active mask: 255
          RAM: 17114140672 bytes total


           


          Crash Dump Analysis


           

          Crash dumps are enabled on your computer.

          Crash dump directories:

          C:\WINDOWS

          C:\WINDOWS\Minidump

           

          On Sun 17/06/2018 8:54:01 PM your computer crashed or a problem was reported
          crash dump file: C:\WINDOWS\Minidump\061718-7718-01.dmp
          This was probably caused by the following module: atikmdag.sys (0xFFFFF8073359F5CF)
          Bugcheck code: 0xD1 (0xFFFFCF836085A3D0, 0x7, 0x0, 0xFFFFF8073359F5CF)
          Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
          file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\atikmdag.sys
          product: ATI Radeon Family
          company: Advanced Micro Devices, Inc.
          description: ATI Radeon Kernel Mode Driver
          Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
          This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
          A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
          Google query: atikmdag.sys Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL


          On Sun 17/06/2018 8:54:01 PM your computer crashed or a problem was reported
          crash dump file: C:\WINDOWS\MEMORY.DMP
          This was probably caused by the following module: atikmdag.sys (0xFFFFF8073359F5CF)
          Bugcheck code: 0xD1 (0xFFFFCF836085A3D0, 0x7, 0x0, 0xFFFFF8073359F5CF)
          Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
          file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\atikmdag.sys
          product: ATI Radeon Family
          company: Advanced Micro Devices, Inc.
          description: ATI Radeon Kernel Mode Driver
          Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
          This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
          A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
          Google query: atikmdag.sys Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL


           

           


          Conclusion


           

          2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

          atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

          If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.