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PC Processors

ermol70
Journeyman III
‎03-05-2020 11:26 PM

wraith cooler RGB cable missing on my ryzen 7 2700

i bought a RYZEN 7 2700 processor from a retail store here in our city. but while i was installing the item i noticed that there is no rgb cable that is included in the box to control the rgb function of the wraith spire thru my motherboard. why is it not included in the package. i want to have my rgb cable. please help#####

6 Replies
malikmomin419
Journeyman III
‎09-20-2020 04:08 PM

Even i got the ryzen 7 2700 box processor with normal stock cooler, without rgb..I pruchased it from local market. i got Ryzen 7 2700 processor with normal without rgb stock cooler.

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pokester
MVP
‎09-23-2020 12:00 PM

Obviously you should talk to who sold it to you first and see if an exchange is possible. 

If not I do wonder if possibly different regions come with different coolers? If so I have not heard of this.

AMD support should be able to at least answer if that is the case and maybe be able to help you with the cable. No promises as I am a user like you as this is a USER TO USER forum. You can contact AMD support here:  https://www.amd.com/en/support/contact-email-form 

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pokester
In response to pokester
MVP
‎09-23-2020 12:02 PM

If nobody can help for free you can just buy the cable as it may be less of a hassle: 

https://www.amazon.com/Wraith-Socket-Connector-Cooler-Length/dp/B07PNM3MJ8 

xxtheginganinjaxx
In response to pokester
Journeyman III
‎10-06-2020 05:43 PM

Are you sure that this cable works for the Wraith Prism RGB cooler? From what I can tell, it's meant for the Wraith Spire cooler, and I am not sure if they use the same RGB cable.

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pokester
In response to xxtheginganinjaxx
MVP
‎10-07-2020 09:33 AM

No I am not sure.  You could contact AMD Support and ask them. You could also ask Cooler Master support. They make the coolers for AMD. Maybe they can even directly sell you the correct one. 

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elstaci
MVP
‎09-23-2020 06:16 PM

If your Ryzen 7 2700 is still under warranty with the Retailer I will ask for the Wraith Spire RGB cable under warranty. Both the CPU and Spire are under the same Warranty.

If the Retailer's Warranty has expired then open an Online AMD Warranty Request and see if they will send you one under Warranty from here: https://www.amd.com/en/support/kb/warranty-information/rma-form 

If you don't want to go through all that hassle then click on the link Pokester added to his reply and purchase the cable for around $10.00.

NOTE: If you purchased a authentic Ryzen in a Retail Box, then it should have the RGB Wraith Spire included since that is packaged at AMD Factories. Make sure the Wraith Spire you have is a RGB Wraith Spire and not a non-RGB Wraith Spire.

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