PC Processors

[Magna]

I recently sent in a rma report it just reached the warehouse today but its a holiday and the claim check thing says that my rma got resolved but I haven’t received any emails or anything. Im worried that they closed my request while its there.

[cpurpe91]

The best thing would be to go to the AMD customer support page and click the Contact button or use this link to get in touch with AMD directly. https://www.amd.com/en/support/contact-email-form

RMAs can take time. During the GPU apocalypse my GPU took two months to get back to me from Gigabyte. I am not sure of the turnaround time with AMD but I would hope it would take less time.

[Magna]

I cant call for 4 days due to a holiday

[cpurpe91]

I would use the contact form immediately and ask what is going on. If they don't respond promptly, after the holiday, I would call as soon as you feasibly can. Right when the holiday is over I would reach out. 

This is a community forum, so the best way to speak with AMD is to use direct lines like the contact form I linked. I hope you get some clarification as to what is going on with your RMA in a timely manner.