PC Processors

[andra]

My built has DRAM status led light turns on and stays on constantly. I have not manage to enter a BIOS or complete POST at all. I purchase all parts brand new. I tried following:

1) Starting a setup with minimal components(PSU,CPU,CPU cooler)

2) RAM in every possible slot and configuration( following a owner manual of motherboard B650 Eagle AX)

3)Reseating the RAM

4)Reseating the CPU

5)Loosening a CPU cooler a bit

6) Kept it on for about 15-20 minutes with a DRAM light on in and constantly light was on solid and never flash

7) Take out CMOS battery and put it back on after 10 minutes

Checked for bent pins in CPU socket

9)Assemble a PC outside of the case to make sure case doesn't causing any issue

10) Inspected if physical damage has occurred.

What can I do? How can I resolve this issue? Any ideas?

IS RAM faulty? Is Motherboard faulty? 

PARTS:

PSU: Thermaltake GF1 (2024) Fully Modular ATX 750W  PS-TPD-0750FNFAGU-P

MOBO: GIGABYTE B650 EAGLE AX ATX

CPU: AMD 7700X

RAM: SILICON POWER VALUE GAMING DDR5 (2X16GB) 6000MT/s UDIMM SP032GXLWU60AFDEAE 

 

 

[elstaci]

Did you check to see if your RAM is listed on your Gigabyte Motherboard's QVL List for RAM for the 7000 series processor by any chance?

Please post your RAM Part Number.

Your Motherboard's RAM Memory Specs:

• Memory
  Support for DDR5 7600(OC)/ 7200(OC)/ 7000(OC)/ 6800(OC)/ 6600(OC)/ 6400(OC)/ 6200(OC)/ 6000(OC)/ 5600(OC)/ 5200/ 4800/ 4400 MT/s memory modules
  4 x DDR5 DIMM sockets supporting up to 256 GB (64 GB single DIMM capacity) of system memory
  Dual channel memory architecture
  Support for non-ECC Un-buffered DIMM 1Rx8/2Rx8/1Rx16 memory modules
  Support for AMD EXtended Profiles for Overclocking (AMD EXPO™) and Extreme Memory Profile (XMP) memory modules
  (The CPU and memory configuration may affect the supported memory types, data rate (speed), and number of DRAM modules, please refer to "Memory Support List" on GIGABYTE's website for more information.)

  The largest RAM Stick your Motherboard supports is 16GB Ram Sticks.  If your RAM stick is larger than 16GB than it probably the reason for your issues.

  When you just had the PSU, CPU, CPU Cooler, and Windows Drive installed and the RAM Trouble LED light came on means your Processor passed the BIOS POST Test and found problems with your RAM installed.

  Try updating your BIOS version to F31 which Gigabyte describes as:

  1. Checksum : 74C3
  2. Update AMD AGESA 1.2.0.0a Patch A for Ryzen 9000 CPU performance optimized
  3. Improve DDR compatibility

  So you either have incompatible RAM, defective RAM, Defective Motherboard and also possibly defective CPU.

[andra]

The ram listed isn’t on the QVL list, but I have managed to find a build online with the same motherboard and ram (https://pcpartpicker.com/b/WMt8TW) , so I believe incompatibility isn’t a problem.

The ram part is Silicon power value gaming(SP032GXLWU60AFDEAE)

I have tried updating the bios multiple times, multiple versions(including the F31 version) the issue persists.

Thanks for your input

[elstaci]

Went to Silicon Power Compatibility Support page and under Gigabyte Motherboard it doesn't show any B650 Motherboards as being compatible: https://www.silicon-power.com/web/us/compatibility

I then inputted your RAM part number only Asus and MSI motherboards popped up as being compatible:

Compatible Device

Device	Brand	Series	Model
Motherboard	ASUS	NA	ASUS ProArt B760-CREATOR WIFI	More
Motherboard	ASUS	NA	ASUS ProArt Z790-CREATOR WIFI	More
Motherboard	ASUS	NA	ASUS ROG MAXIMUS Z790 APEX	More
Motherboard	ASUS	NA	ASUS ROG MAXIMUS Z790 DARK HERO	More
Motherboard	ASUS	NA	ASUS ROG MAXIMUS Z790 EXTREME	More
Motherboard	ASUS	NA	ASUS ROG MAXIMUS Z790 HERO	More
Motherboard	ASUS	NA	ASUS ROG MAXIMUS Z790 HERO EVA-02 EDITION	More
Motherboard	ASUS	NA	ASUS ROG STRIX B760-A GAMING WIFI	More
Motherboard	ASUS	NA	ASUS ROG STRIX B760-F GAMING WIFI	More
Motherboard	ASUS	NA	ASUS ROG STRIX B760-G GAMING WIFI	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-A GAMING WIFI	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-A GAMING WIFI II	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-E GAMING WIFI	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-E GAMING WIFI II	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-F GAMING WIFI II	More
Motherboard	ASUS	NA	ASUS ROG STRIX Z790-H GAMING WIFI	More
Motherboard	ASUS	NA	ASUS TUF GAMING B760M-PLUS II	More
Motherboard	ASUS	NA	ASUS TUF GAMING B760M-PLUS WIFI II	More
Motherboard	ASUS	NA	ASUS TUF GAMING Z790-PRO WIFI	More
Motherboard	MSI	NA	MSI B760M PROJECT ZERO	More
Motherboard	MSI	NA	MSI MEG Z790 ACE MAX	More
Motherboard	MSI	NA	MSI MEG Z790 GODLIKE MAX	More
Motherboard	MSI	NA	MSI MPG Z790 CARBON WIFI	More
Motherboard	MSI	NA	MSI MPG Z790 EDGE WIFI	More

So both Gigabyte's QVL List and Silicon Power Compatibility Search both says your RAM Part Number is not compatible with your Gigabyte AM5 Motherboard.

But according to the Compatibility chart it seems to be compatible with the new AM5 B760 Series Motherboards. 

Found this about your Silicon Power RAM from Silicon Power website:

I suggest you open a Silicon Power Support ticket to verify the above information.

EDIT: Possibly that User at PCPARTPICKER needed to configure the RAM speeds and voltages to get it to work.

Personally I would borrow another Non-Silicon Power Compatible RAM Stick and see if the computer boots up.  If it does that verifies that your RAM is not compatible with your B650 Motherboard.

[andra]

The QVL list doesn’t include every compatible part, only those that have been officially tested. Going off the ram list(which is incredibly small) only intel motherboard are found. There also isn’t a single silicon power ram on the gigabyte QVL list.

Since there are numerous builds(including the one that I listed) that are working properly with part not listed on the qvl, I believe the problem is one of the parts being faulty(cpu, ram or mobo), rather than incompatibility. Also if the pcpartpicker user was able to making work by configuration, I won’t be because the system isn’t posting nor entering bios.

I have contacted both silicon power and gigabyte support, currently I’m waiting on a reply. 

Do you think it would be wise to go to a pc repair store with just the cpu and ram(in order for it to be the cheapest) and to  have them tested for functionality? Since then I could be certain that at least 2 out of 3 are working? I also don’t have any am5 or ddr5 platform to test in parallel, nor do I have anyone to borrow components from.

[elstaci]

I very well might be wrong about your RAM not being compatible. But it is for certain you have a RAM hardware issue since the CPU passed the BIOS POST Test.

By the way did you try booting up with just one Ram Stick installed to see if it boots up?

Wait until you get a reply from Silicon Power and Gigabyte Support.

Also open a AMD SUPPORT - Warranty ticket (https://www.amd.com/en/forms/contact-us/support.html) and tell them your symptoms and see if they believe it might be a defective CPU.

You are in a tough spot. I had a similar problem when I upgraded to a AM4 Motherboard and processor. I kept getting a GPU Trouble LED light to come on with no Video output during POST when booting up.

Finally took my GPU card to a local Computer shop who installed it on a motherboard and it booted up immediately with  video output during POST. So that eliminated the GPU card. Next I took my entire PC case with the GPU card installed to the same computer shop and he connected it to a his monitor and viola, it booted up with Video output during POST. So I knew it was either my Monitor cable or Monitor that was the problem.

Turned out that my PC Monitor (4k LG) when in UEFI BIOS mode has no video output during POST but I did have video output to my Samsung TV set. So I used that to set up BIOS knowing I would have no video output during POST but only when Windows starts. But I did have video output to my PC Monitor during POST if BIOS was set in Legacy or CSM Mode.

luckily the computer shop didn't charge me a fee to check my hardware but I gave him a $30.00 tip.

Testing the RAM on another motherboard will not tell you if the  RAM is the problem unless it is defective.  Thus installing one Stick of RAM to see if your PC boots up or not.

Testing the CPU, on the other hand, would eliminate the CPU from the equation to just a incompatible or Defective RAM or Defective Motherboard.

EDIT: Better yet take your PC to a computer shop and let them install a known compatible RAM on your motherboard and see if it boots up. If it doesn't then it is either a bad CPU or Motherboard.

Personally I don't believe it could be a defective CPU (Memory Controller in CPU) since it does pass the POST test but anything is possible.

either way Good Luck.

Please post what Gigabyte and Silicon Power and AMD Support ( if applicable) reports back.

[andra]

I have tried literally every single ram slot with both sticks.

I have just contacted AMD, hopefully they will be helpful.

I thought something like that could cause a problem, my last pc build my old case was causing a problem and caused my pc to be stuck on CPU and DRAM status light(I don’t understand how that is possible but it worked immediately after removing it from the case). However I tried with just the necessary components(so literally just the psu, cpu, cpu cooler, 1 stick of ram and ofc the cables) out of the case and it still doesn’t POST. 

I will probably wait for the support to reply, hopefully they will this week, before taking my components to a computer repair shop. Also since the only one that answered my calls this Sunday charges 140$ per hour, so at least 70$ for half an hour of work it would take to check all 3 parts….. Hopefully the other shops that open on Monday have cheaper service

Either way I will update if any relevant information comes up, and thank you again for the help.

[misterj]

andra, list all your parts. If you have  more than one stick of RAM try one at a time in the slots. Open a support request with the MB vendor if you have not. John.

[bwilson]

Did you ever figure out the issue? I’m having the exact same problem right now.