Hello misterj. Thank you for your reply.
First off, it's this sound that I keep hearing when this starts happening.
Windows 10/ Windows 8 Device Disconnect Sound - YouTube
Second, I am unable to identify which device's being disconnected when this happens. I have Logitech G603 Mouse, Gaming Keyboard with LED, and 7.1 Channel Headset plugged into USB on my computer, and they all function without problem when this happens. Only device that shows any sign of turning off is the Fan LED, and even that doesn't happen all the time (it seems like, higher the CPU load, more likely for LED to actually turned off and on).
Third, my Windows Version is W10. 1809.17763.316.
Not sure what's the best way to put up detailed info of my system, so here's link to my google drive leading to MSinfo file of my computer. I apologize for some Korean languages in the file, as this system is running in Korean.
https://drive.google.com/open?id=1Us1B2UYhQoBfmyEVwPklebMm0RzpRJxU
Lastly, here's the screenshot of Ryzen Master you've requested.
And this is the screenshot I captured, when this actually happened.
Please let me know if there are any other information needed.
Thank you.
You are very welcome, abysswalker. I am glad to help when I can and am sorry I missed your response. Here is some of my comments on EDC, please take a look. The fact it is red is a bit misleading. It simply means you have reached the limit set in RM. Your processor will throttle when the temperature gets to 85C, or PPT or TDC or EDC gets to 100%. The processor uses throttling to protect itself from damage. Do not disable PROCHOT or no protection. Since your temperature is so far from its limit, I would think allowing the EDC to go higher will be OK. Now since I do not work for or speak for AMD I cannot bless your use. Please do read the AMD warnings. Here is a screenshot of my system running Cinebench using my CB Profile:
I have increased PPT to 400 Watts from the default 250 Watts and it is still hitting 100%. I decided to stop there - think I can set it to 500 Watts in the BIOS.
Since it's the only 'funny' thing on your USB, please remove your headset and see if the disconnect sounds stop. Can you determine the size of your power supply? Thanks and enjoy, John.
EDIT: Please see here also.
Hello misterj. Sorry if I kept you waiting. For several days, I've tried playing Apex Legend with Gaming Headset unplugged as you've told me. Unfortunately, I've just confirmed that this does not help with this USB disconnecting sounds. I used an regular headset that connects to the Sound port, using only Mouse and Keyboard as USB devices, and it still happens after few games of Apex Legends.
I think I'm seeing another aspect of this phenomenon. You see, when this starts happening, it will continue to do so for a bit even if I quit the game. My guess is that this may have a bit of relationship with CPU temperature, and will happen when the CPU temperature is above certain point after bit of load. When it cools down after idling (or do 'lighter' work), it stops. I've tried turning some of the graphical settings down to decrease the load on the CPU, but no luck.
And here's another odd thing. I only had 2 USB devices plugged in during the recent play sessions, but USBLogViewer still says that 1 Hub and 3 devices has been unplugged/plugged when this happens.
Lastly, could you fill me a bit more about what you meant by 'determine the size of your power supply?' If you meant how much Watt it provides, it's 750W.
Let me know if there's any other info you want me to check.
Thank you.
Thanks much for the screenshot, abysswalker. I think it shows only one device and its hub. Please open your Device Manager, expand Human Interface Devices and see if you can find 0003.0000.0000.018.000.000.000.000.000 - double click each entry and look at Location. Here is one from mine:
When you get here double click an entry (USB Input Device worked best for me) to get the Properties window. When you find 0001.0000.0000.013.000.000.000.000.000 then click Driver tab and post a screenshot.
The 750 Watt power is what I was asking for and is fine. Thanks and enjoy, John.
Hello misterj, sorry for the delayed response. Here are the screenshots you've wanted me to post.
While taking screenshots, I confirmed that at least 'General' and 'Driver' tab of all 3 devices were identical. If I take a deep look at each entries under 'Details' tab, there are bit of difference between each devices. However, as all 3 of them are same in General and Driver tab, I'll just put up 1 pair of screenshot. Again, excuse me for some KR language in the UI.
(Just in case, It's saying 'This device is working properly' in the Device Status.)
Please let me know if there's any more info required to look into my issue.
Thank you.
Thanks, abysswalker. I was hoping you had a down level driver, but yours is the same as mine. So, right now the only thing I can suggest is to disable the sound. First, I would agree with mattywylde, and try removing and reinstalling the processor. When you have it off, please look at the pins carefully (magnifier) to make sure none are bent or broken and there is no paste on any. Test this before trying my workaround.
To Disable USB sounds: Right click speaker icon in lower right hand corner-click System sound events-click Sounds tab-Scroll down to Device Disconnect-At the bottom under Sounds: Scroll to the top and select (None). Do this for Device Disconnect and Device Failed to Connect.
Consider this a temperature workaround. Please search the Internet because that is where I found this and the fact that many have the same problem. Please let us hear. Thanks and enjoy, John.
