I have a system with:
After updating to Windows 11 24H2, I have had some odd issues with the system just freezing up.
The system has been in service and running for several years until this issue. So, I decided to reinstall the system.
Unfortunately, I am unable to reinstall using 24H2. Just after signing in to Microsoft to get the license info, the system freezes up. The spinning circle stops spinning and the mouse pointer no longer moves.
I have:
I still get the same thing. The fact that the circle quits spinning and the mouse pointer is not moving any more makes me think that the software is not servicing interrupts any longer.
I always get to approximately the same place in the installation when it freezes up. It is during/after I login to my Microsoft account and before it completes installing that it hangs.
I have also tried the 23H2 install image (Win11_23H2_English_x64v2.iso) and I get the same results. I do not see any stand alone AMD Diagnostics I can use to test the processor (They all seem to require windows to be installed).
Does anyone have any ideas about how to debug this installation issue and determine what driver I am having issues with or what is happening?
Solved! Go to Solution.
I had the same issue. I bought a used 9/5900x off ebay and istalled on a new Aorus Elite B550, 850WPSU and 128GB RAM. 9800x I got it to run perfectly in Win10. The seller also confirmed this but I don't think he tested Win11. I tried multiple bios versions and configs but could not get it to run Win11. My old Ryzen 5/2600 ran without any problem but the 5900x would either lockup on installation, or in the event I got it to the operational stage it would lock up after about 10 -20 secs of logging in. Thankfully ebay gave me a refund on the 5900x and I gave up and bought a new 5900xt. Have had zero issues since.
The only thing I could think of was:
I know I'm not giving much help but I feel your pain. I spent almost a month pulling my hair out on this one.
Hope it gets sorted for you.
try disabling resizable bar
If I'm reading correctly it is not having an issue during the initial install process, all the operating system files and hardware drivers are copied and loaded, and after a restart when it goes to launch Windows activation is when it freezes?
What is the Internet connection? Is it using WiFi or wired Ethernet? Have you tried skipping the network setup and activation process and just allow it to boot to Windows under trial license?
The network connection is a hardwire connection. Testing with a good desktop system on that exact port get me 800Gbs down and 750Gbs upload using speedtest.net.
Keyboard and mouse are USB connected (brand new batteries in both) and work fine, including the reboot into firmware.
The new releases of the Windows makes a network connection mandatory. I have used the method of changing the registry once we get to this part of the install and not have it require a network connection. Still hangs.
I should add that this system has been running windows 11 pro for about 1 1/2 years. Because I have swapped out almost all of the hardware at some point, I am a bit stumped. I will cross post to a windows 11 forum and see if anyone there has any ideas.
You can easily bypass that, here's a Microsoft article on how.
I'm not suggesting there's something wrong with your Internet connection, if it always hangs during this activation phase I'm suggesting to bypass it and see if the install finishes without it.
That will be my next thing to try next week. I am also replacing the keyboard/mouse. Then the only thing that I have not replaced/swapped out is the CPU.
During Windows 11 installation I would delete all partitions on your Windows drive or use DiskPart under Command Prompt using the Windows Installation Flashdrive: https://www.digitalcitizen.life/how-start-command-prompt-when-windows-doesnt-boot/
Here is how to use MS DiskPart: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/diskpart
NOTE: Cleaning your Windows drive of all partitions will get rid of any left over fragments from your previous Windows installation that could be causing conflict.
Once, using Diskpart, you completely clean your Windows drive now try to use your Windows 11 Installation Flashdrive to install Windows 11 again.
Make sure you reset your BIOS back to its default using CMOS CLEAR to erase any previous Windows 11 settings.
Also make sure you have the latest Motherboard BIOS installed from here: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b550-f-gaming-wi-fi-model/helpdesk_bios/
I'm struggling with a similar problem - it's what brought me to this forum. I've tried a similar myriad of things. The Event ID indicates a Kernel Power failure (which is generic) but my Power Supply is solid. I pulled the CPU and reseated it, and all cables, inspected the board for heat - nothing found. My thermal paste on the CPU had been dried out a bit, so I redid that.
Could not get past that spinning Windows circle though until I lowered the VCore. My ASUS 'Optimized Settings' (BIOS 4902) on my ROG Crosshair VIII Dark Hero had the VCore at 1.449v. I started at 1.300V and then moved back up to 1.400 which still allows booting and is the most stable. My PC however continues to occasionally freeze, the mainboard shows code AA (Normal) but nothing works until I Reset the system. I'm pretty sure it's a CPU issue based on observation. The Event ID indicates a Kernel Power failure (which is generic) but my Power Supply is solid, and right on the voltages.
My temps always look normal for my board - around 48-58C unless I'm running something that requires a higher CPU load, then I see the temp get up to about 83C, still well below the max of 90C. I'm trying to decide what to try next, might just replace the CPU with a new one. Anyway, try tweaking the VCore (but don't go too low 'cause that will make it unstable also), maybe that get you into WIndows and you can troubleshoot further from there.
I've also had (some) hard times with my 5900x based build. Even if i'm not sure we have the same issue at the end in my case a small negative offset in PBO -> negative 100 Mhz (in my Asus MB negative offsets are avalable only in the advanced menu) completely solved the problem. MT performance are completely unaffected, ST only marginally.
Maybe you could give a try.
I had the same issue. I bought a used 9/5900x off ebay and istalled on a new Aorus Elite B550, 850WPSU and 128GB RAM. 9800x I got it to run perfectly in Win10. The seller also confirmed this but I don't think he tested Win11. I tried multiple bios versions and configs but could not get it to run Win11. My old Ryzen 5/2600 ran without any problem but the 5900x would either lockup on installation, or in the event I got it to the operational stage it would lock up after about 10 -20 secs of logging in. Thankfully ebay gave me a refund on the 5900x and I gave up and bought a new 5900xt. Have had zero issues since.
The only thing I could think of was:
I know I'm not giving much help but I feel your pain. I spent almost a month pulling my hair out on this one.
Hope it gets sorted for you.
The ONLY solution I have found is to change out the processor to the 5900xt.
Yup, opened official case with AMD: "Please install these windows 11 tools to help us diagnose the issue."
I spoke with a friend who works in processor development at AMD and he was unable to shed any light on this.
I almost makes me thing that when the 2h2024 windows 11 update went down, somehow a change was made ot the 5900x firmware (maybe an internal chip setting??) that was NOT reversed by reinstalling.
Even Linux would not run from the USB drive I was using. Since that failed, I did not try to install Linux.
I bought a NEW 5900xt and it installed without ANY issues.
Thanks @wriffwraff. This has been one of the most painful issues I have ever worked, right up with the disk that did not flush the cache it had to the platter!