PC Graphics

[Farside124]

Issue - I'll keep it simple, whenever I open or start to play either COD:MW ,COD:BOCW and Battlefield V my PC does a random reboot. Reboot can happen anywhere between initial startup to mid-game. I have not experienced any problems on games that aren't as demanding (i.e Runescape on high graphics). 

I've looked at my event history for my 5700 XT and it shows the following errors, Kernel-PnP errors 400, 411, and 442 + the windows reliability showing that windows was not shut down properly (obviously). 

Now, my graphics drivers are up to date (20.12.1) as well as my OS. I've done 16 minutes of stress testing with Ultra graphics. no overheating, no crashing, framerate was phenomenal  It only happens when I play those two games (as they are the only games I genuinely love playing with friends). This issue has been happening since late November and I've tried "fixes" such as "sfc /scannow" to clear any corrupted files, and testing my memory (no issues there).

When I had first started using my PC (sept. 14th) I had my friend help me get everything set up (i.e OS up and running, drivers etc.) The AMD software hadn't been installed.  

CPU - AMD Ryzen 5 2600 3.4GHz 6-core processor

GPU - MSI Radeon RX 5700 XT

PSU - Thermaltake Smart Series 500W 80+ 

Motherboard - ASRock B450M PRO4 Micro ATX AM4

Edit: I forgot to mention I had used Valley Benchmark 1.0 to test my PC monitoring both GPU temps, fan speeds and power usage

[colesdav]

Need your full pc specs. 
See: https://community.amd.com/t5/drivers-software/amd-driver-fix-and-install-using-ddu/m-p/426238#M13454...
You will need to run cmd and Adrenalin 2020 20.12.1 installer as Administrator. 
It is probably your DRAM or your PSU ... 
If not then it may be the MSI Radeon RX 5700 XT Vram overheating especially if it is one of the dented reference blower designs. 

[mstfbsrn980]

Purchase a minimum 750w gold certified PSU.

[RPX100]

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@mstfbsrn980 wrote:

Purchase a minimum 750w gold certified PSU.

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Telling him to do that, without any testing at all, is kinda bad info.
Power Supply Calculator ranks his components at 450W total (if all of them are under full load)

@Farside124 please try the following solution and make sure to follow each step carefully:
[crash fix] RX 5700 XT driver 20.8.3 - AMD Community (link)
This has worked for me on my own RX 5700 XT which has had blackscreens, screen flickering and reboots.

[mstfbsrn980]

Without a blue screen error message, you cannot fix reboot problems with driver updates. In short A 500w is not suitable for any new system. 

[pokester]

At a minimum you are 100 watts lower than the required power for a reference card which is 600 watts. I don't know what model you have but some of MSI models require a 750 watt power supply and at that point you are 250 watts below. Many AIB list their Navi requirements higher as they know that Navi based cards are prone to power spikes that will rest the protection on the PSU causing a reboot. 

You can go to specifications page from your cards maker to see what your model needs. 

You can test if you are falling bellow 12 volts by testing the GPU and PSU together with OCCT from ocbase dot com. If during the test you voltage drops or reboots it is likely PSU related. Not that yours is bad necessarily just that it can't provide what the card needs.