cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

colesdav
MVP

AMD Driver Fix and Install using DDU

Bored constantly repeating the following to help people with their messed up AMD Driver install or crashing AMD GPU - so created this post.

I assume Windows 10 OS as the only one supported.

When you post a question about corrupted AMD Drivers on your system, you need to post the following information or no response:

System Specifications:

CPU:
Motherboard:
Motherboard BIOS Version:
RAM:
OS:
OS Version:
GPU:
GPU Driver Version:
PSU:

Type winver at cmd line in Windows to get exact Windows version and build.

Make sure your PC CPU, RAM, and GPU CLK and Memory are NOT OVERCLOCKED before posting about a problem.
Turn off all overclocking and see if you can repeat the problem before reporting. 

To remove and reinstall your drivers:

1. Make sure your Windows 10 version is up to date with  the latest windows update patches.

2. Remove all 3rd party GPU OC tools from your system. Even if they came with the GPU. Such as MSI Afterburner, old versions of Sapphire Trixx, etc etc.

3. Open windows cmd shell and run the foillowing checks

chkdsk

chkdsk /scan

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

if problems then run:

DISM /Online /Cleanup-Image /RestoreHealth

4. Go to https://www.wagnardsoft.com download latest version of DDU. Extract it and create a link to DDU executable on your desktop.

5. Go to https://www.amd.com/en/support and download the latest drivers for your PC.
[Edit: - Go to Laptop Manufacturer Support page for AMD Drivers specific to your Laptop make and model]

6. Disconnect from internet completely.

7. Boot into Windows 10 safe mode.

8.  Run DDU. Leave settings at default. Remove any traces of previous AMD or Nvidia GPU Drivers. Leave Intel drivers alone.

9. Boot into Windows 10 Normal mode.

10. Run the AMD installer. Do not select Factory Reset Install. You do not need it.

11. Once install completes. Reboot your PC into normal mode again.

12. Once PC powers up you can then reconnect to the internet.

I will add more fine details later.

17 Replies
Maciej
Adept II

Re: AMD Driver Fix and Install using DDU

What do you mean by downloading the latest drivers. You mean the normal adrenalin installer, right?

 
 
0 Kudos
colesdav
MVP

Re: AMD Driver Fix and Install using DDU

If you are simply updating an older Adrenalin 2020 driver version to a newer one then you may get away with just installing the new driver and using "Factory Reset" option.

That runs amdcleanuputility.exe to uninstall the old driver first, and sets windows registry to prevent Microsoft installing wrong drivers before the Adrenalin 2020 installer installs the new one.

Running DDU is by far the best guarantee to fix driver issues. 
You should still make sure all latest Windows updates and system check are completed. 

I have seen cases where Adrenalin 2020 installer w/o Factory Reset option does not even see Adrenalin 2019 or earlier drivers are already installed, for example.

The old Adrenalin 2019 or earlier GUI is running alonside the Adrenalin 2020 installer in these cases. 
Device manager showed the older AMD drivers are installed, yet Adrenalin 2020 installer is blind to them.
Therefore the installer overwrites an existing driver install before removing them, breaking AMD own driver install instructions. 

0 Kudos
pokester
MVP

Re: AMD Driver Fix and Install using DDU

Now if only you could get this pinned. I see no pinned messages in this new forum. 

0 Kudos
Earnhardt
Paragon

Re: AMD Driver Fix and Install using DDU

Way over complicating.

This should only be done IF you are having Issues.

 

colesdav
MVP

Re: AMD Driver Fix and Install using DDU

RE: "Way overcomplicating this should only be done if you are having issues"

Not really.
It takes about 10 minutes at most to complete. 
It has worked every time to fix problems on the many PC builds I work on.  

Lots of people do have issues with AMD drivers.  
The AMD Installer is still pretty useless.
Lots of people do get corrupted windows registry / driver after AMD driver crash because of bad drivers.
AMD GPU hardware running too hot, like the RX5700XT VRAM, also causes crashing. 

0 Kudos
colesdav
MVP

Re: AMD Driver Fix and Install using DDU

No delete post available?

0 Kudos
elstaci
MVP

Re: AMD Driver Fix and Install using DDU

The "Delete" option has been removed on this new AMD Forums.

Also the "Edit Reply" option is removed after around ~24 hours.

0 Kudos
pokester
MVP

Re: AMD Driver Fix and Install using DDU

Yah I noticed that too which is frankly STUPID. Lots of times I need to edit. Often I even post in error or think I am helping to find out I read it wrong and or another like yourself gave way better advice and I want to delete what I said to help the OP and future people looking for answers. 

This lack of being able to edit and delete is really bad and leads to needless confusion.

@sam-amd  maybe you can look into this please?

0 Kudos
colesdav
MVP

Re: AMD Driver Fix and Install using DDU

Yes - it is stupid not being able to edit to fix formatting/grammer/typos. 

I often have to save quickly before lose the post.

If people are completely changing their answer though without at least using strikethrough and saying EDIT... that is different. 

0 Kudos