PC Graphics

[scoobel]

Hello everyone, have problem with graphic in my laptop, it is radeon R5 and R8. It is not taking any drivers except those from 2016 and it's causing problem for the photo editing software on my laptop which I need to work on. Please help !!!!!

[goodplay]

Would need to know the model of the APU (processor) and OS version for someone to help further.

[scoobel]

Thank you for help, the processor  CPU Type QuadCore AMD A10-9600P, 2600 MHz (26 x 100), 

OS Name Microsoft Windows 10 Home

OS Kernel Type Multiprocessor Free (64-bit)
OS Version 10.0.17134.765

[goodplay]

Have you tried,

Download/save full driver pkg. direct from https://www.amd.com/en/support

Start driver install from downloaded pkg., choose custom install > clean install.

[scoobel]

Yeap, done that even today and all looks good, drivers saying they are installed. After restart in device manager can see not installed graphics and when try to open amd settings dialog box says that the graphic is not working properly or no drivers for it.

[goodplay]

Can you post pics/snips of the device manager > display adapter properties (general, driver, events).

[scoobel]

[goodplay]

Have a read https://www.lifewire.com/43-errors-explained-2619238 try some of the other possible solutions.

Or maybe kingfish has a suggestion. 

[kingfish]

What APU processor do you have?

https://community.amd.com/thread/196209 

[scoobel]

[kingfish]

What OS?

Are you installing the correct driver? Laptop graphics update...How to 

This is the correct driver...and the only one you install:

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops 

[scoobel]

Yes done that before and even now, still this same.

[kingfish]

What OS?

[scoobel]

Win 10 home 64

[scoobel]

Another thing comes up

[kingfish]

What OS did the laptop originally have?

What is the manufacturer and exact model number?

[goodplay]

Re: Unknown device, click the drop down to...

Also it might he helpful if you post snips of the R5 Graphics properties (general, driver, events), for the 'events' properties scroll/drag down to newest date then take snip.  

[kingfish]

If I could ever get the OP to give us the model laptop he has, I could be sure, but those APU's normally incorporate Enduro. Recent AMD drivers no longer support it. Have to use older drivers.

Also, bios and chipset drivers.

[scoobel]

Hi guys, the laptop is HP Pavilion 15-aw017na energy star, don't actually remember but think it was win 10 from start.

[goodplay]

Seems HP have a fix for the unknown hardware, maybe go to one or both posts I've marked and ask them if it's compatible with your product, and/or check HP support page for other possible updates.

[scoobel]

Yes! installed AMD AS4 device

[kingfish]

You must update the following from HP:  HP Pavilion 15-aw017na (ENERGY STAR) - Driver Downloads | HP® Customer Support 

1. Bios version F.30 Rev.A

AMD drivers do not support Enduro, (part of the switchable graphics program) anymore. You must use a driver prior to driver version 19.5.1.

"Support for AMD Enduro™ technology switchable graphics mode has been discontinued starting with Radeon Software Adrenalin 2019 Edition 19.5.1. Users who wish to continue to use AMD Enduro™ technology switchable graphics mode may do so with prior supported Radeon Software releases."

Previous drivers:

7th Gen A10-9600P APU Previous Drivers | AMD 

[scoobel]

So tried to downgrade the bios from 31 to 30, tried few different ways win+b, F2, F10. and there is still 31 version. Any ideas?

[kingfish]

No...I mis-typed...sorry.

That is the correct bios

Pick and download a driver prior to 19.5.1 and install it while you are disconnected from the internet. Microsoft will try to automatically install it's driver on reboot. You should also take the necessary steps to prevent this in the future by following these guides > https://www.tenforums.com/gtsearch.php?cx=partner-pub-7156303416008077%3A205v6qk06j2&cof=FORID%3A9&i... 

[scoobel]

Bios changed, graphic working but only with old drivers from 2016 - 16.101.1701.1001. So thank you guys

All that started because I couldn't open RAW file in photoshop, was able to do it whet the was no drivers installed and according to Adobe guys the old version of drivers was the cause, so now still can't oper RAW's but laptop is working fine. And tried to install the lower version of Adrenaline 19.4.2 and it wasn't working at all. If you have any ideas how to fix it let me know, and thanks again for help.

[kingfish]

There are issues with opening some OGL applications, and Adobe Photoshop used to be listed as one. From HP:

"When configuring Dynamic Switchable Graphics in the Catalyst Control Center, the notebook does not permit any OpenGL applications to be associated with the Discrete (dGPU) or high-performance GPU. OpenGL applications work using power-saving or Integrated GPU (iGPU) but performance levels are lower than expected."

Are you assigning the discrete graphics to the Photoshop program? If so, this could be the issue.

There is a way to change this in the bios...basically disabling the integrated graphics and forcing the use of the discrete graphics for all applications. The process looks something like this:

When configuring Dynamic Switchable Graphics in the Catalyst Control Center, the notebook does not permit any OpenGL applications to be associated with the Discrete (dGPU) or high-performance GPU. OpenGL applications work using power-saving or Integrated GPU (iGPU) but performance levels are lower than expected.

OpenGL is not supported on the Discrete GPU when using the Dynamic Switchable Graphics feature. To enable discreet GPU support for OpenGL applications, enable Fixed Mode Switchable Graphics in the BIOS.

Enabling Fixed Mode Switchable Graphics in the BIOS

Enable switchable graphics mode to fixed to be able to manually choose your graphics processor setting. To do so, use the following steps:

note:

These steps and the screen image may be slightly different for your experience depending on the version of BIOS on your computer.

1. With the power off, make sure the power adapter is connected to the computer and plugged into a power source.
2. Turn on the computer using the power button and immediately press the F10 key repeatedly until a BIOS Setup utility screen appears.
3. Press the Right Arrow key to select System Configuration.
4. Press the Down Arrow key to select Switchable Graphics Mode.

   note:

   If you do not see Switchable Graphics Mode in the BIOS or it cannot be selected, see the following section Updating the BIOS to enable Fixed Mode.

5. Press Enter, select Fixed, and press Enter again.
6. Press F10 and select Yes to save settings and exit.
   Figure : Example of a setting the Switchable Graphics Mode to Fixed

[scoobel]

Bios checked and don't have that option there, so have to update the bios to get it there but cant find it on site they gave the link to, and if will update the bios will the installed graphic drivers still work?

[kingfish]

It may not be labeled as the article says...check again. It will have something to do with graphics. You have the latest bios update

[scoobel]

Nothing about graphics

[kingfish]

All you can do is contact HP.

[scoobel]

Thank you for everything, yo all were very helpful