PC Graphics

TarsusXII · ‎10-30-2021

Gigabyte B550 with 3600x CPU

RX 5700 XT Thicc III Ultra

After a recent windows update (10/29/21) whenever I launch a game, no matter the platform, I get 2 FPS. When I run monitoring software I see the GPU utilization is at sub 5%. CPU is not bottlenecked.
I’ve

- update all drivers with a clean sweep and reinstall.

-I’ve updated the bios.

- I’ve turned all power saving option off.
- turned vsync off

- closed all other apps while launch games

- device manager shows all updated drivers.
- clean install of Adrenalin

- Designated lane and Gen for PCIe slot due to the use of a riser cable

It affects all games, both steam and origin based.
I ran cinebench and it performed perfectly during benchmark but with games it never gets above 5-10 percent utilization. I’m stumped so any help or suggestions are welcome

elstaci · ‎10-30-2021

before the Windows Update was everything working normally as far a FPS?

Also why are you using a Riser instead of having the GPU card in the motherboard's PCIe Slot?

TarsusXII · ‎10-30-2021

Rider cable is half looks half thermals. It’s a tight case so it helps with airflow. FPS and performance in-game was fine prior to recent update.

elstaci · ‎10-30-2021

You can try to uninstall the Windows Update that is affecting your games temporarily until you find out the reason for the poor performance.

Maybe restore you computer before the Windows update if possible.

But if it is one of the Windows Updates that can't be uninstalled then you should open a Microsoft Support if it is the last Windows Update causing the issue and AMD Support ticket to see if it is a driver issue and see what they recommend.

Are you using Windows 10 or 11 as your Operating System?

If you are using Windows 11, install the latest AMD CHIPSET and see if that makes a difference since it has the Windows 11 flaw for all AMD processors fixed plus the latest AMD Graphcis driver for your GPU card.

TarsusXII · ‎10-30-2021

Currently running WIN 10

I rolled back both the windows update and the recent drivers that would be associated with graphics. I even did a timeline backup that was from 10/12/21 and the problem still persists.

I'll keep in mind the suggestion of opening a Microsoft support ticket if the above solutions are not correct.

My next venture is to remove the riser cable to see if that is causing and uneven power draw/delivery at low needs. If that doesn't work, I'll attempt to swap cards and or PSU to see if the problem is isolated to my particular hardware or if its CPU/Mobo based. Feel free to suggest any other solutions in the meantime. Thanks!

elstaci · ‎10-30-2021

If you computer was working fine before the Windows Update that would eliminate any hardware issues unless something went bad by coincidence afterwards. Since all the changes that were made was software related. Uninstalling the last Windows Update should have restored your computer back to working conditions again.

By Timeline Backup you are referring to restoring a System Backup that you had before the problem started?

IF you did restore a System Backup on your computer it should be working like it was at the time of the System Backup.

If that is that case then it probably is some sort of hardware issue. I would look at the Riser cable first as you mentioned.

Have you tried to Stress test the GPU Card with the Riser and see if it shows any abnormal readings during the testing?

I like using and am a fan of OCCT Stress testing program but other Users have a problem with that specific diagnostic test. OCCT you can check your PSU, CPU, and GPU. It also checks your GPU vRAM at the same time.

TarsusXII · ‎10-30-2021

I'll try the OCCT test you mention. I've ran cinebench without changing any hardware and it seemed to perform just fine. At this point, I'm feeling like I need to eliminate the hardware variables just because I've tried most of the easily thought of software solutions. I really thought rolling back to a previous backup from earlier in the month would be the end all fix but it did nothing unfortunately.

elstaci · ‎10-30-2021

If it was a software issue restoring a System Backup would have fixed the problem. Since it didn't it sounds like a hardware issue has occurred.

System Backup restores your computer back to the exact condition it was when you created the System Backup. I have used System Backup numerous times to resolved Windows or software issues.

I trust System Backup more than doing a Restore point. I use Restore Point for minor issues like a corrupt Windows Registry as an example.

If the Cinebench test ran successfully at least that indicates your GPU Card is not the problem. Unless it is overheating and throttling during gaming.

That is where a Stress Test like OCCT will show you. It will give you all sorts of data during the test. I would check the PSU Outputs (3.3/5.0/12.0v), Temperatures, Fan speeds, etc for anything abnormal.

On OCCT before running any test set the Global Temperature slightly above or below the Maximum Operating Temperature of your CPU. That way the test would stop once it reaches that Global Temperature.

EDIT: Just to check your Windows OS for corruption or missing files run in a Elevated Command Prompt or Powershell the following simple command: SFC /scannow.

See if it come back with "No Integrity found" or something similar to that.

Also check Device Manager for any errors and run DXDIAG.exe and save the file. Then click on the saved DXDIAG file and go to the last category which will show you all the errors it has found. Do this after running a game that has very low FPS on it.

Both Device Manager and DXDIAG might direct you to the problem.

Also another good place to check is Windows Event Viewer under Errors. See if any has to do with your GPU or games.

TarsusXII · ‎10-30-2021

So it looks like T did not fully revert back to a previous restore point. After hardware inspections and eliminating the riser cable, it seems that it being software is more plausible. Forgive me for the slowness on my end. Just built this as my first PC about a year ago and Im mostly self taught in what i know about computers. This is what the commands provided.

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2257612720431704853, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Radeonsoftware.exe
P2: 10.1.2.1873
P3: 6125776e
P4: Qt5Qml.dll
P5: 5.14.1.0
P6: 5e7065bb
P7: c0000005
P8: 000000000016b3cc
P9:
P10:+++ WER1 +++:
Fault bucket 1550018110656977860, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0