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PC Graphics

Quistx4
Journeyman III

Driver for 5500xt

So my problem started about 3 weeks ago with computer randomly not booting up on first startup. I'm still a noob when it comes to computers so I wish I would have known that it was a windows update that probably started the problem, anyways I digress. So I have the following, all drivers are updated except the graphics card.

Motherboard -  ASRock B450 

Ryzen 5 processor

Graphics -  Radeon rx 5500xt

ram -  Corsair 16 gb ram (2 sticks) ... tried pulling them out and reinstalling and didnt work)

power -  corsair cx650m 

All this is about a year old as I upgraded my prebuilt and used only the case and fans. Has worked including with adrenalin drivers downloaded and working until problem started about 3 weeks ago. So I reloaded a fresh copy of windows about 2 weeks ago and reloaded everything. Since then now I cant get The graphics driver to load without crashing the windows upon restart from driver install. It will download the driver but when it goes to restart to install it crashes on window reboot.

Troubleshooting I've so far:

Tried older version of driver- didnt work

Tried changing the timing someone suggested- TDR I believe - didnt work

Tried uninstalling old AMD files with DDU total wipe, didnt work

Tried taking out ram and re-installing and didnt work

Grahics card is working because its recognized

Some reason windows and AMD driver arent talking or working together, stopping it from rebooting up for final step of install. I have to do a startup repair after 3 reboot tries and it uninstalls driver and anything else I was trying to load and puts back to Microsoft Basic driver.

I'm sure I've not fully explained everything properly but I've been working on this for 2 weeks, reading through community hear and seems like alot of people have this problem but I dont find a solution. Computer does work ok on basic driver but video is slow to load, and cant play many games now. 

Please help

 

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2 Replies
johnnyenglish
Big Boss

You've done some good software troubleshooting already, but now I believe its time to start troubleshooting hardware.

Try the graphics card in another build, maybe a friend's computer or something and/or having His/Her GPU installed on your pc so you can remove the graphics card as a faulty one.

Just because you can have image and the basic driver, doesn't mean that its 100% OK.

The Englishman

I got a Msi 5500xt Mech 8Gb two months ago and had 0 trouble with it so far. I installed the stable WHQL version of the drivers (not the optional more recent ones).