1 Solution
First thing I noticed is that you don't have AMD HD Audio installed!
If you installed and are using AMD driver then under Device Manager - Sound, Video, Game Controllers you should have AMD HD AUDIO. I don't see that and if your Default Speakers (Monitors) are connected to your GPU card then your Monitor speakers would be using AMD HD Audio driver and not your Motherboard Realtek HD Audio driver.
In Sound Panel it should show your LG Monitor Audio using AMD HD Audio like mine is. I have an Nvidia GPU card so I have Nvidia HD Audio installed. Here is my Sound Panel and Device Manager showing Nvidia HD Audio the same way it should show AMD HD Audio for yours. In my case I am using Bluetooth Headphones as my "Default Audio Device" and not my LG HDR 4K Monitor. So I get no sound from my LG HDR 4K Monitor speakers since it isn't my "Default Audio Device". You can make any Audio Device your Default Audio device by right clicking on the Audio device icon in Sound Panel:
Download the latest AMD Driver full package and install it. It should install the AMD HD Audio driver which then will allow your Monitor to have Audio from your GPU card from here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-x-570
Use this basic method to install your AMD Driver FULL package:
Uninstall the current AMD Driver using DDU as per this method:
It could be due to a corrupted AMD Driver installation.
Download free program DDU (Display Driver Uninstaller). Run it in Safe mode with the internet disconnected.
You can also run it in Windows Desktop but then you would need to Reboot the computer for DDU to finish erasing all of the AMD Driver traces from your computer.
Once it finishes uninstalling the current AMD Driver in Safe mode and boots back to Windows Desktop, still with the Internet disconnected, delete the AMD Installation folder C:\AMD if it was created before.
Now install the full AMD Drive package you downloaded manually from AMD Download page. Not the express package. Run the package and if it installs correctly again delete C:\AMD folder and reconnect the internet.
This should prevent any conflict when installing the new version from the previous version.
By the way, C:\AMD is always created whenever you run the AMD Driver package
Thanks for the info.
No audio via HDMI connection:
Check Windows Sound Panel and make sure your "Default Audio Device" is your HDMI connected Monitor speakers. Whatever is enabled as your "Default Audio Device" in Sound Panel will be where you will get audio working from.
Check Windows Device Manager and make sure there are no errors or yellow exclamation marks for your Audio drivers and GPU driver.
Also check your Monitor's Setup for Audio.
Not detecting second Monitor:
Check to see if your second Monitor is showing up in Device Manager or if there are any errors. Make sure the cable is not defective.
Try connecting your Second Monitor to a different GPU Video output port and see if both are detected.
In Windows Settings - Display under Multi-GPU setup make sure your second Monitor is enabled:
Thanks for the DXDIAG but if you click on "Save to Text" the DXDIAG report and attach that file it will be more helpful since that file will include "Diagnostics" which shows all the files or programs you are having problems with.
If you have done all of the above in the past please let me know.
Thank you for the response.
Device Manager
My Sounds Manager
My Display Settings
The display is only visible at the boot-up logo & in the bios setup. Moreover, at that times also it is only duplicating the HDMI display.
First thing I noticed is that you don't have AMD HD Audio installed!
If you installed and are using AMD driver then under Device Manager - Sound, Video, Game Controllers you should have AMD HD AUDIO. I don't see that and if your Default Speakers (Monitors) are connected to your GPU card then your Monitor speakers would be using AMD HD Audio driver and not your Motherboard Realtek HD Audio driver.
In Sound Panel it should show your LG Monitor Audio using AMD HD Audio like mine is. I have an Nvidia GPU card so I have Nvidia HD Audio installed. Here is my Sound Panel and Device Manager showing Nvidia HD Audio the same way it should show AMD HD Audio for yours. In my case I am using Bluetooth Headphones as my "Default Audio Device" and not my LG HDR 4K Monitor. So I get no sound from my LG HDR 4K Monitor speakers since it isn't my "Default Audio Device". You can make any Audio Device your Default Audio device by right clicking on the Audio device icon in Sound Panel:
Download the latest AMD Driver full package and install it. It should install the AMD HD Audio driver which then will allow your Monitor to have Audio from your GPU card from here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-x-570
Use this basic method to install your AMD Driver FULL package:
Uninstall the current AMD Driver using DDU as per this method:
It could be due to a corrupted AMD Driver installation.
Download free program DDU (Display Driver Uninstaller). Run it in Safe mode with the internet disconnected.
You can also run it in Windows Desktop but then you would need to Reboot the computer for DDU to finish erasing all of the AMD Driver traces from your computer.
Once it finishes uninstalling the current AMD Driver in Safe mode and boots back to Windows Desktop, still with the Internet disconnected, delete the AMD Installation folder C:\AMD if it was created before.
Now install the full AMD Drive package you downloaded manually from AMD Download page. Not the express package. Run the package and if it installs correctly again delete C:\AMD folder and reconnect the internet.
This should prevent any conflict when installing the new version from the previous version.
By the way, C:\AMD is always created whenever you run the AMD Driver package
The audio is working now. I re-installed the drivers and it started working correctly.
Thanks mate!
But the display issue is persistent. I've found a similar thread in the forums, maybe it could be helpful.
