Computer Type: Desktop
GPU: AMD Lucienne - Internal GPU
CPU: RYZEN 5500U 6 cores, 12 threads
Motherboard: AZW SER V1.0
BIOS Version: FP655U505
RAM: 16GB Micron DDR4-3200
PSU:
Case:
Operating System & Version: Microsoft Windows 11 Professional (x64) Build 22631.4391 (23H2) Version 2009
GPU Drivers: AMD Adrenalin 24.9.1
Chipset Drivers: AMD Chipset Software [6.10.17.152](http://6.10.17.152)
Background Applications: [Battle.net](http://Battle.net)
Description of Original Problem: problems all started when i decided to look into a replacement for DriverEasy since it became p2p.. the first one I tried immediately caused me to have BSOD. especially trying to run Diablo 4. I then began to see various BSOD errors interspersed with Radeon - Bad Image errors. PC started running really slowly and getting hung up on routine tasks.
Troubleshooting: I've tried everything that I can think of to try! I've run every diagnostic and repair utility (sfc, chkdsk, memory diagnostic and startup repair) after initially restoring the pc thru Windows Update to no avail. I then bit the bullet and did a complete reset, with a new installation of Windows. I've used the AMD Driver Cleanup Utility, as well as the DDU to attempt to fix the issue while booted in safe mode. but no matter what I try, i can't get the pc to successfully run Diablo 4. It always gets hung up at the login screen before throwing an error and crashing. I used WhoCrashed to look at the crash dumps:
On Sun 11/10/2024 12:01:07 AM your computer crashed or a problem was reported
Crash dump file: C:\\WINDOWS\\Minidump\\111024-6593-01.dmp (Minidump)
Bugcheck code: 0x3B(0xC0000006, 0xFFFFF8013F097272, 0xFFFF8806F58E4390, 0x0)
Bugcheck name: SYSTEM\_SERVICE\_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver.
On Sun 11/10/2024 12:01:07 AM your computer crashed or a problem was reported
Crash dump file: C:\\WINDOWS\\MEMORY.DMP (Kernel memory dump)
Bugcheck code: 0x3B(0xC0000006, 0xFFFFF8013F097272, 0xFFFF8806F58E4390, 0x0)
Bugcheck name: SYSTEM\_SERVICE\_EXCEPTION
Driver or module in which error occurred: ntkrnlmp.exe (nt)
This is the core Windows kernel module. No offending driver has been revealed.
Description: NT Kernel & System
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver. The crash analysis did not reveal an offending driver. Possibly this problem was caused by a driver that cannot be identified at this time.
On Sat 11/9/2024 11:07:35 PM your computer crashed or a problem was reported
Crash dump file: C:\\WINDOWS\\Minidump\\110924-6968-02.dmp (Minidump)
Bugcheck code: 0x154(0xFFFF8006DDFB9000, 0xFFFFFD0A11C584E0, 0x2, 0x0)
Bugcheck name: UNEXPECTED\_STORE\_EXCEPTION
Bug check description: This indicates that the store component caught an unexpected exception.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver.
On Sat 11/9/2024 10:02:44 PM your computer crashed or a problem was reported
Crash dump file: C:\\WINDOWS\\Minidump\\110924-6968-01.dmp (Minidump)
Bugcheck code: 0x3B(0xC0000006, 0xFFFFF80717497272, 0xFFFFB6059006EB40, 0x0)
Bugcheck name: SYSTEM\_SERVICE\_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver.
On Sat 11/9/2024 9:51:42 PM your computer crashed or a problem was reported
Crash dump file: C:\\WINDOWS\\Minidump\\110924-7031-01.dmp (Minidump)
Bugcheck code: 0x3B(0xC0000006, 0xFFFFF80356697272, 0xFFFFB00AC5E83B70, 0x0)
Bugcheck name: SYSTEM\_SERVICE\_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver.
hey guys. looking at event viewer over the last couple of days has yielded several new errors and warnings. maybe these will help the diagnosis?
Device 22423C236A2A Bus reset. Event ID 10
An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
Event ID 51
The shadow copies of volume C: were aborted because of an IO failure on volume C:.
Event ID 14
The driver detected a controller error on \Device\Harddisk0\DR0.
Event ID 11
