PC Drivers & Software

[Unstanced]

As of February 3rd, my PC has been having seemingly random moments while gaming in which all three of my monitors will lose their HDMI/DisplayPort signal; Screens will be black but I will still hear sound and can hear in-game sounds in response to my keyboard inputs.

I am forced to turn my computer on and off again by holding down the power button till it forcefully shuts off; pressing it once does not turn the computer off even after 10 minutes of waiting. When booted back up, only monitors 1 and 2 receive input but monitor 2 is just a duplicated screen of monitor 1 (main display shows up twice).

If I try to open my AMD Radeon software, I'm prompted with the message "The version of AMD Radeon Software you have launched in not compatible". If I open up Device Manager, my display adapter (GPU) is disabled. There is no change when enabled, but SOMETIMES disabling it AGAIN and re-enabling it again will turn my computer back to normal. The error message under properties is "This device is not working properly because Windows cannot load the drivers required for this device (Code 31)"

My only fix to this is to reinstall my drivers which promptly turns my computer back to normal, however this is only a temporary fix as eventually I will black screen again and the cycle will continue.

It does not make a difference if I update my drivers through Windows or through AMD's Radeon software. It does not make a difference if I use the newest drivers available or drivers available from October (default when reinstalling Radeon software).

I am completely at a loss, I have tried and tested every possible solution I could think of. GPU temps are fine as well, but my CPU has always ran a little hot in my setup, but I don't think that would cause these GPU issues. Despite everything pointing towards driver issues, after all my attempts at fixing this I am starting to believe it might be a physical hardware issue with my GPU. Any help? Thanks in advanced.

Specs:
Windows 10
Ryzen 5 3600
RX 580
16GB RAM

[NinjaP15 · Accepted solution]

Hey again, @Unstanced!

I may have just figured out a solution. It has just worked for me and I have had no issues for the past two hours.

Step 1:

First, you want to make sure your software is completely up to date. To do this:

- Open Radeon Software Application

- Navigate to the settings icon (top right of your screen)

- Go to System and hit check for updates (most recent update is from 1/25/22 for 22.2.1 version)

Step 2:

If the problem still persists, uninstall all of the chipset drivers.

After, make sure you restart your computer.

Finally, re-install all the software and drivers.

Keep in mind, you may need to double check for updates if you re-installed drivers/software.

NOTE: I am 100% not an expert by all means. We had the same problem and this worked for me. 

If you have any questions, please feel free to reach out. I'd be happy to assist to the best of my abilities.

~ NinjaP15

[Chronikus]

Well, I'm still facing the same issues more or less, it does still crash. A couple of years since I got the 5700 XT on release. What a frikkin **bleep**show this card's been. I remember way back in the early 2000, long before AMD bought ATI. I was already facing crashes all over the place, the old 9550 was a classic crashcard. I wouldn't buy any AMD products no more and wouldn't recommend anyone else doing so neither, trying to get support from these guys is futil as well.

[Chronikus]

...

[aarow]

I was having a similiar issue upgrading from my integrated graphics to pci on an older PC with windows 10. The new card, Radeon 5450 was working fine until I updated the driver in windows. Removing the pci card got me out of the black screen so I was able to uninstall the amd drivers and software. After reinstalling the card in the pci slot, I booted into bios and enabled the new card. It's worked fine ever since. I'm afraid to update the driver but I might do it when I have time to deal with the repercussions. 

[yasi]

Hello, my graphics card is rx5700xt model, which I bought almost 3 months ago, I am satisfied with its performance, it provides the appropriate frame rate and temperature in various games. There are almost no problems in games like Warzone 2 and new games, I recently installed the game Outlast 2, I used to run it with the graphics of my processor and there was no problem, but now the game keeps crashing! And after that the graphic card driver stops and crashes. I thought it was just a problem with the game, until this problem also happened in Game Loop and Far Cry 3! The crash time is completely random, it may be 2 minutes after starting the game or it may not happen for 1 hour! I tried many ways, after which the Far Cry 3 problem was apparently solved, but the two problems still remain. I removed the driver with DDU and then tested several versions, the problem was still there. It doesn't seem to be a hardware problem because then the problem should exist in all games.

[MeKLiN]

lower your voltage to around 1050 or so, drop the clock speeds to 1100, SPLIT your fan power cable to a molex adapter, max out the chassis fan which you added from a i5 cpu cooler on top of the vram. checkk my youtube indicator27 for a video on how to get it stable. its mostly software and backplate vram heat issue. ive had the 570 for like 4 years and same problem. dad has 580, shoulda got that one guys. it is 100% gpu problem, nothing to do with ram or psu as the 10,000 moron posts flood every forum about this topic. stop it already , it has nothing to do with psu morons. i ran a rx560 from other pc and stable, and card crashes the other ubuntu pc without it even being in a game. its an overclocked rx460, thats why its unstable. find out your volts and stable settings, ur aiming at like 80 fps  stable or 90 max lmao

[GrenHan]

Had the same issue for months and disabling resize bar in bios seemed to have solved it.

[jabuk]

This is no small isolated problem as can be seen from the thousands of recent complaints across support forums and social media and there is no simple immediate fix answer except that the issue belongs to either AMD and/or Microsoft.

From my reviews I have found that the Black Screen problem can be partly resolved by doing many things but there is not one 'single' solution. I have seen people go out and buy replacement GFX cards only to have the problem persist or reappear shortly after, same for PSU's and Memory. The same after updating firmware and software. Likewise for making adjustments. All do something but they don't in themselves cure the problem outright, only reduce the likelihood of an event.

I have a 4 year old Gigabyte Radeon RX590 v2, which worked good as gold until some recent update. Now I can't view for more than five minutes without the screen going black. In high active games the driver crashes and is disabled by Windows forcing me to reboot in to Device Manager and re-enabling the driver. No amount of 'updates', modifying settings, or changing hardware fully cures this problem. FreeSync has always been an issue for many gamers and is always invariably turned off, especially with Acer Monitors. Settings in Adrenalin can greatly impact the GFX Card performance but then why now cause problems and not before? Oh, and Nvidia are also not immune.

This is a 'stress' issue, for want of a better description and IMHO it's being caused by Microsoft Windows although at this time I cannot verify that. However, deduction plays a big part and online comments suggesting Microsoft knows there is a problem but does not know why there is one and therefore does not currently know the fix seems to be in the news. There is little or no feedback from AMD or NVidia except 'try the usual things'.

So, it would seem that you either clean-up your system in the hope that the (sometimes expensive) slight improvements you can make take you out of the 'risk' zone or you save your money and wait for 'them' to resolve this problem in due course (as is often the case because you cannot do anything else). In the meantime thousands of users continue to experience black screen and GFX driver failure.

[bradly]

I'm facing the same issue and after re installed the Windows the problem gone... but not sure what updated had been done the problem arise again.

AMD Ryzen 7 PRO 5750GE with Radeon Graphics, i think AMD just ignored us

[jabuk]

I tried updating to Windows 24H2 but that had to be rolled back as it is full of bugs. Since then Microsoft has updated 23H2 twice and that seems to have stabilised my system. I won't be updating to 24H2 anytime soon. If I hear anymore about these issues I will update here.