Besides AMDmatt advice, How is your monitor connected to the GPU card? According to AMD Freesync Monitors it should be connected via HDMI or Displayport.
Thanks for the information but you still need to post your computer specs: Make & Model of CPU/APU, PSU, & Motherboard plus current version of WIndows and AMD GPU Driver installed.
Otherwise the Moderators might close this thread if you don't post the required Computer information in a timely manner.
This has nothing to do with your Freesync issue but it is something you may want to do in the future to prevent PSU problems.
Your PSU of 500 Watts is the minimum amount of power that your Total Computer system requires to run well. As per this website: PSU REQUIREMENTS - RealHardTechX . In the future try purchasing a PSU of at least 850 Watts or more to prevent Power issues in the future.
I would think that the cable that came with the monitor should be fine. I do however see that you have 2 monitors connected. I am wondering if maybe, that is the issue. For the sake of trouble shooting your issue. Try disconnecting 1 monitor at a time then rebooting the machine, then see if it allows you to enable freesync on your freesync monitor. Are both of your monitors freesync capable, if not, that might be what is going on. If that is not an issue it can only be that freesync just isn't enabled in the monitor. Have you thoroughly checked all sub menus on the monitor. You typically have to enable freesync. It's not usually on by default.
I have to ask have you installed the Display Driver for your monitor. I find that many people miss this step. They just take the monitor out of the box and plug it in. I suggest that you install the display driver for your monitor available here: https://www.asus.com/Monitors/VG245Q/HelpDesk/
Then shutdown don't restart the computer. Then once back on make sure FreeSync is enabled in Radeon Settings.
If things are not working still try switching cables. I highly suggest display port. I have heard that some makers only support FreeSync over display port.
glad to see that you have found the correct answer to your question. In order to help others with a similar problem to find this answer quickly, we have locked the discussion to keep it focused on the issue you reported.
