Samsung Chronos 7 i7 laptop. Intel HD Graphics 4000 and AMD Radeon R9 M200X GPU. Licensed Windows 10 2004 + any AMD software (20.5, 20.7, 20.4, etc). There is no Firmware or BIOS update from Samsung for this model. After seven years of use, only works if AMD GPU is disabled on Device Manager. If I enable, Windows freezes, with or without an external monitor, either plugged into VGA or HDMI ports. If I reboot, windows cannot even start. It does stuck on loading. Need to force shut down, enter on recover, safe boot, disable GPU, and then windows starts and works again. Tried windows 8 (original from computer), the same. Ubuntu does not tell me if there is a problem on GPU. It simply works fine (I believe it is not using the GPU). Any software you could imagine I use from AMD get stucked on 70% installation, after the first reboot, just after the GPU is recognized on Device Manager (driver installation). I've tried also DDU... the same... Opened up the laptop, took off cooling system, changed old and dry thermal paste. The problem continues. Clean formatted and reinstalled Windows several times... same problem. I cannot even find a software the can tell me if the GPU has died. It appears on Device Manager, which tells me it is working normally. But load drivers by enabling the GPU simply freezes the system. I've tried everything you all told here... Any other hint, PLEASE!!! Change a very good laptop, which works very well, just because a faulty GPU could be the death of me...
First you need to know which AMD driver you have....M200X is a series of graphics:
Second you need to update the Intel graphics from Intel support:
For laptops with Intel/AMD graphics:
https://community.amd.com/thread/207699
1. Download and save to the desktop the correct AMD drivers for your laptop.
2. The Intel graphics drivers should be the latest offered by Intel Support.
Use their 'Driver Download Tool' to get the latest version. These must be installed before the AMD drivers.
Whichever OS you are using must be fully updated before trying to install AMD drivers.
Yeah...but knowing what graphics card exactly is a good thing. Which one one the drivers I highlighted would you install?
And that still doesn't address the Intel graphics. And updated OS.
The sting of graphics you think you have, or might have is not sufficient. Go to the laptop manufacturer look up the specs for your laptop.
Hi dbeat. As rp20 told me in the previous message, I believe it is a hardware issue. Coincidently, it started following a Windows 10 update, and should have been corrected after a clean Windows 8 installation, which was the original OS from my laptop. It was not the case, and the GPU does not work on W8 as well. So, after 2 years burning my GPU playing Star Wars Battlefront, which demands a lot from the laptop (when playing, GPU and CPU temperatures where always running around 95-100 ºC - regular use should be around 50-60 ºC), and since the AMD GPU can be recognized, but cannot be enabled because of the screen freezing, I'm almost sure that I had a BGA solder problem, and maybe some of the contacts had cracked. The only ways to solve, sadly, would be to change motherboard, buy a new laptop, or try a reballing service (reballing will try to correct the BGA contacts with heat). This latter, sometimes, give good, but temporary results.
If the problem is on the solder balls below the BGA substrate, maybe the problem can be solved, at least temporarily. But if the problem is on the internal solder bumps, just forget it. No way to correct. The guys who do the reballing service also can change the GPU using the same procedures for reballing. However, I have no idea from where to find the GPU alone on the market.
hi there every body me too have Samsung Chronos 7 from a week i have the same issue my amd graphic card make the laptop freeze I'm from Egypt ... i try different methods n
