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[Sam_AMD]

Hello Red Team,

We are working to determine the root cause of the unexpected throttling experienced by some while using the AMD Radeon RX 7900 XTX graphics cards made by AMD. Based on our observations to-date, we believe the issue relates to the thermal solution used in the AMD reference design and appears to be present in a limited number of the cards sold. We are committed to solving this issue for impacted cards. Customers experiencing this unexpected throttling should contact AMD Support (https://www.amd.com/en/support/contact-call).

Thank you

[BigAl01]

I hope the problem identification and solution are found quickly.  My guess is the fill fraction in the heat pipe cooler is not consistent.  But I'm no thermal engineer.  

[mengelag]

@BigAl01 did you watch DeBauer's video on the Vapor Chamber? Interesting stuff.

[hrpuffnstuff]

You would think that AMD would be proactively reaching out to their customers to make this right.

[MuratBayrakci]

Hi friends, let me update for the situation;

At the end of my e-mail correspondence with Sapphire headquarters and Sapphire Turkey distributor Arena Computer Company for days, I received the following e-mail and message from Sapphire this morning;

"Dear Sir;

Our distributor has sent us an RMA request for this card, we will follow our RMA procedure to resolve the situation.

Please check with them again.

"Thanks."

I am currently waiting for RMA and refund approval from the distributor company, I hope it will be approved.

[GreatnessRD]

@MuratBayrakci Shame you're getting a refund. The XTX seemed like a good card. What are you going to aim for now once you get your money back?

[ajlueke]

You can aim for a non-reference XTX.  I managed to snag a Gigabyte 7900 XTX Gaming OC off Newegg for MSRP.  That card will be arriving on Monday.  It still has the two 8-pin connectors vs three, so I am guessing it is still the reference PCB.  It does have the Windforce cooler on it though, so that should mitigate the hotspot issue.

[Sam_AMD]

Good morning everyone, 

In case you missed it, here a video featuring our SVP and GM Scott Herkelman addressing the RX 7900 XTX Cooler & Performance:

[mengelag]

This is great news for the XTX owners (the ones affected)! Love seeing AMD jump into action!

[cpurpe91]

Is the thermal problem still an ongoing issue or has it been resolved.