Showing results for 
Search instead for 
Did you mean: 

Graphics Cards

Adept I

I got a update to my AMD graphics driver & after installing it the graphics switched to Microsoft dr

Hello I got a AMD, Inc. graphics driver V 31.0.21910.4002 so I installed it and after restart all of my AMD Adrenalin edition was gone and this new driver switched graphics to a  Microsoft edition but with these same numbers. 

So has any one in AMD graphics driver department has gotten this same problem why I get a driver update from AMD,Inc. and I was sent a driver update that deleted my AMD Adrenaline app and replaced it with all Microsoft graphics driver that I could not get rid of then try and get back the AMD adrenaline softwear app so my pc would work right.

How do I get a AMD graphics driver that won't miss up my laptop?  I had to do a restore point and the AMD adrenaline was still gone from right clicking on desktop to bring up AMD web page that shows everything about it. I figured how to get adrenaline edition working again.  but my graphics driver is still the older version so how can I get this driver right here on AMD web site?

thanks for any help

8 Replies
Journeyman III

It sounds like you've encountered a frustrating issue with your AMD graphics driver update. It's not uncommon for driver updates to occasionally cause unexpected behavior.

Firstly, it's important to ensure that you're downloading drivers from the official AMD website to avoid any compatibility issues or unwanted software changes.

If you've already experienced problems after installing a driver update, one solution is to perform a clean installation of the AMD graphics driver. This involves completely removing the current driver and then reinstalling the latest version from scratch.

You can typically find instructions for performing a clean driver installation on the AMD website or by searching online. Following these steps should help to resolve any issues and ensure that your graphics driver is functioning correctly.

If you continue to experience problems, reaching out to AMD support or community forums for assistance could also be helpful.


How is it possible that Microsoft update DOWNGRADES an AMD driver?

Journeyman III



My windows update automatically installed these two AMD drivers


Advanced Micro Devices, Inc. - Extension - 31.0.21910.4002 (0x00240006)

AMD - System - (0x00240006)


And this led to my entire AMD Radeon graphics system being DOWNGRADED back to an older version (from the updated 2024 version by AMD to the Microsoft generic or whatever driver, the latest of which is an older 2022 version.


This happens more commonly than you may think.

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Journeyman III

Try uninstalling the current driver completely using Display Driver Uninstaller (DDU). This will help ensure that no remnants of the old driver interfere with the new installation. Once the driver is uninstalled, head to the AMD website and download the latest Adrenalin Edition driver for your specific graphics card.


Best way to prevent Windows Update from replacing your AMD Graphic driver is by disabling Windows Update for Drivers in your laptop.


Here is how to do it: elevenforum- enable-or-disable-include-drivers-with-windows-updates-in-windows-11.2232/ 


NOTE: The above link is good for both Windows 10 and 11 and Home versions.


Once you are certain that Windows Update for Drivers is disable use DDU or AMD Cleaner to remove all traces of your current AMD driver and install the latest AMD Driver again.


This has been an annoying problem for the past year or more. Many Users in the past here at AMD Forums have opened up threads saying that their current AMD driver is not compatible or older than what was installed because Windows Update installed a different AMD driver over the current driver.

hi thanks for the info but I'm not going to miss up my registry by trying to keep windows update from getting any kind of driver that update gets for my windows 11 home.  plus that to complicated for me to do. 

so I used the AMD driver uninstall then used AMD driver updates. 

but after I got the newest driver then in a few minutes the AMD display driver installed the  the newest display adrenaline should be 24.something.  I did get the 24.something then I don't know why my pc then it got the driver.  and this version does not have a driver update driver checker button like version 24.0 has a link tap to check for any driver updates.  but version 23 does not have a update tap.. 

so I don't know if I can use the AMD display driver updater on AMD site to see if I can re-get the best newest version of 24.something? 

thanks for any info


The Adrenalin version is based on the date when the software was released, and is completely different from and not comparable to the actual graphics driver file version.

As long as you keep your Adrenalin software up to date you should not need to worry about Windows supplanting a different driver file. It's when you ignore the Adrenalin update notifications or the hardware is so old that no updates are available when Windows Update takes over and starts replacing files.

If you're ok with Microsoft periodically replacing your vendor provided files with their own inferior versions then go ahead and let it continue to do so.

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT