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TooTall
Journeyman III
Journeyman III

No order information received but payment taken.

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@amdmatt 

I placed an order for a 6900XT via the website around a week ago, the order was process and payment was taken. 

However, I still haven't received any order confirmation email or any tracking details.

The order was paid via PayPal. 

 

 

 

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1 Solution

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TooTall
Journeyman III
Journeyman III

Re: No order information received but payment taken.

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Hi,

Thanks for the response but I managed to get the info I required over the phone.

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4 Replies
amdmatt
Community Manager
Community Manager

Re: No order information received but payment taken.

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Hi.

Please can you send me a private message with your email address and order number and I will look into this for you. 

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TooTall
Journeyman III
Journeyman III

Re: No order information received but payment taken.

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Hi,

Thanks for the response but I managed to get the info I required over the phone.

View solution in original post

hanni5bal
Journeyman III
Journeyman III

Re: No order information received but payment taken.

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Dear Sir

Please help me with same problem

I've placed the order for Ryzen 5800X and paid with paypal

But I didnt receive any email confirmation or any tracking number

Hope to hear from you soon

Thank you

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Zaeeth
Journeyman III
Journeyman III

Re: No order information received but payment taken.

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I also bought a 5600x via credit card and the payment was take but i never received a confirmation email or shipping details. 

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