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TooTall
Journeyman III

No order information received but payment taken.

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@amdmatt 

I placed an order for a 6900XT via the website around a week ago, the order was process and payment was taken. 

However, I still haven't received any order confirmation email or any tracking details.

The order was paid via PayPal. 

 

 

 

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1 Solution

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TooTall
Journeyman III

Re: No order information received but payment taken.

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Hi,

Thanks for the response but I managed to get the info I required over the phone.

View solution in original post

26 Replies
amdmatt
Community Manager
Community Manager

Re: No order information received but payment taken.

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Hi.

Please can you send me a private message with your email address and order number and I will look into this for you. 

TooTall
Journeyman III

Re: No order information received but payment taken.

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Hi,

Thanks for the response but I managed to get the info I required over the phone.

View solution in original post

hanni5bal
Journeyman III

Re: No order information received but payment taken.

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Dear Sir

Please help me with same problem

I've placed the order for Ryzen 5800X and paid with paypal

But I didnt receive any email confirmation or any tracking number

Hope to hear from you soon

Thank you

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Zaeeth
Journeyman III

Re: No order information received but payment taken.

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I also bought a 5600x via credit card and the payment was take but i never received a confirmation email or shipping details. 

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AntonioArduino
Adept I

No order information received but payment taken.

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hi, i saw you helped a guy with my same problem. I have completed an order, the money has been deducted from my account, but no confirmation email has arrived.

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zioju
Journeyman III

Re: No order information received but payment taken.

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Hi,

I had the same problem a few hours ago I've bought a 6800 XT ... paid with PayPal... I can see the payment on PayPal but I didn't receive any e-mail confirmation. 

Could you please help ?

Many thanks

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maxpower19
Adept I

Re: No order information received but payment taken.

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I have the same problem, it's been 5 hours now, please help

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Elsch
Adept I

Re: No order information received but payment taken.

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same to me.

I ordered yesterday, 24th of June.

If I search with oeder no shown in Paypal your Homepage shows "order not found"?

Who can help me with this?

Thanks a lot in advance!

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amdmatt
Community Manager
Community Manager

Re: No order information received but payment taken.

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Please be patient and allow time for the order to be verified. Once this has happened you should receive email confirmation. This can take up to 48 hours but is usally a lot sooner.