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BoK_
Journeyman III

Brand new PC, crash/reboot while playing certain game...

Hello Everybody,

I just bought new pc components last week.
New Motherboard, CPU , GPU , Ram and CPU cooler

Everything is pretty fine, excepted when I play certain games, the pc just reboot...
I tried:
Modern Warfare 2, it crash.
Starfield crash too.

But I can play Red Dead Redemption for hours without a single issue...
Diablo 4 also seems to not trigger the issue

--Do you guys have an idea what could go wrong ?
  -Most of what I witness would tell me that the problem come from the GPU...
    I witness some issue with my dual screen when I play League of Legends too, all the sudden, the second screen display just "break" /crash...
    To fixe that, I just have to unplug/plug back the screen...

 

At first I thought about overheating
Also power requirements too high...
--A friend told me that maybe the latest graphic card drivers could be the reason...
What you think ?

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I have:
Motherboard -- MSI B650 GAMING PLUS WIFI
CPU -- Ryzen 5 7600x

GPU -- AMD Radeon RX 7600

Powered by Corsair VS650 

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EDIT: Ok, just tried Whocrashed and here what I got, for every crash happened...

Crash dump file: C:\WINDOWS\Minidump\042723-6890-01.dmp (Minidump)
Bugcheck code: 0x116(0xFFFFD10F40BCD460, 0xFFFFF80385301B20, 0xFFFFFFFFC000009A, 0x4)
Bugcheck name:VIDEO_TDR_ERROR
Driver or module in which error occurred: nvlddmkm.sys (nvlddmkm+0xEB1B20)
File path:C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvlddmkm.sys
Description: NVIDIA Windows Kernel Mode Driver, Version 353.30
Product: NVIDIA Windows Kernel Mode Driver, Version 353.30
Company: NVIDIA Corporation
Bug check description:This indicates that an attempt to reset the display driver and recover from a timeout failed.
Analysis:This is a video related crash. A third party driver was identified as the probable root cause of this system error.
It is suggested you look for an update for the following driver:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 353.30 , NVIDIA Corporation).
Google query:nvlddmkm NVIDIA Corporation VIDEO_TDR_ERROR



Thanks a lot in advance for your help...

BoK_

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2 Replies
BoK_
Journeyman III

Up.

Today I can trigger my crash for ever, via Diablo 4 and opening the Season Pass page, PC crash instant.

Still looking for help...
I tried to modify the TdrValue to 8, but doesnt help...

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cpurpe91
Volunteer Moderator

Try uninstalling the old driver for the GPU using DDU or AMD Cleanup Utility and reinstall it fresh from the AMD site.

Ryzen 7 7800X3D, ASUS ROG STRIX B650E-F GAMING WIFI, G.SKILL TRIDENT Z NEO 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XTX, LIAN LI EDGE 1300, Corsair MP600 PRO NH 4TB
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