Showing results for 
Search instead for 
Did you mean: 

General Discussions

Journeyman III

AMD Website Error Warranty

I have been trying to get my 5800x warrantied and keep getting an error  "Sales Force Single Sign-on Error"

I'm a regular end user. I don't have any idea what this is  I can't use my computer without a processor.

Help please.

1 Reply

Another User was having the same issue as you are having.

I went and created a AMD Warranty Services Portal account since I just recently purchased a Ryzen CPU from here:

Screenshot 2023-01-13 143510.png

when I first created the new AMD Account and log in I opened with a page showing no AMD Hardware and no AMD WARRANTY REQUEST icon to click on.

So I used the search pattern while still logged on and inputted AMD Warranty. It then took me to the normal AMD Warranty page for all of its hardware. Then I clicked on AMD WARRANTY REQUEST link and finally the form showed up in my AMD Warranty account.

Afterwards whenever I log on it goes straight to the Warranty Request Service form:

Screenshot 2023-01-13 143510.png

NOTE: Make sure you didn't log on as a Business instead of as a Consumer.

I would delete the AMD Account your created and create a new AMD Account.