General Discussions

[Orson1971]

Hey AMD

The consumer warranty return pages are broken: after signing in they go through a never-ending loop of pages with JS errors galore. This repros on latest Chrome and Firefox.

https://www.amd.com/en/registration/warranty-services-portal.html

I suspect no one from AMD reads these pages, but I am just flagging them in case my suspicions are unfounded. The reason I was attempting to contact consumer warranty returns was due to regular WHEA reboots from a new 5950X PIB on a stock system (no overclocking, fully supported components at every level). Unfortunately, it seems lots of consumers have this issue and the fix seems to be requesting a new part. Very disappointed (like I won't buy AMD for a few cycles).

Cheers

Orson

[Orson1971 · Accepted solution]

I called AMD support today and was told they think the processor is defective and I should use the warranty site. I explained that the site has been down during the weekend and still down today.

Even if I return the processor to AMD for a replacement, there is still a risk the replacement has similar issues as this appears to be a QA issue.

The warranty site remains down and since this is interfering with my ability to work , I've elected to return the processor to the store and buy an S1700 motherboard and processor (the advantage being DDR4 compatibility for the 80GB of RAM in the system).

[auroraskyes]

@Orson1971,

I have been needing to get to the warranty page as well. I can confirm it is also broken for me. What did you use as a phone number to get to support? I'm sitting with a failed CPU and don't have a means to contact AMD for replacement.

Thanks

[Orson1971]

The store gave me a UK number, but there's a list here:

• https://www.amd.com/en/support/contact-call

JFYI, I found clearing cookies stops the endless cycling on warranty pages: it might work for you too.

[Orson1971]

-

[Axton]

The whole AMD.com login process is still broken. I can't login to the store or for warranty, nor is it sending me password reset codes.  I know my password and it still tells me it's wrong.

Doesn't instill much confidence in anyone considering buying direct in my opinion.