Drivers & Software

[arnieamd]

Hi! I have a HP OMEN 16 with AMD hardware.

CPU: Ryzen 7 5800H

GPU: RX 6600M

The GPU has worked fine for most the year but recently stopped working. When checking device manager, I get a yellow error for the GPU. Also I can't monitor the GPU temperature.

Fixes I tried:

1) DDU (and turning off network) and installing AMD latest drivers and older drivers (23.3.1), also installing drivers from the HP website. Sometimes the error in device manager goes away and I can read GPU temps, but when playing a game, the GPU crashes and I would get AMD error. 

2) Factory rebooting the laptop to factory settings. Same driver errors with GPU.

3) I was going to update the GPU BIOS to factory BIOS, but it notified me the BIOS is the same as factory, so I didn't do it. Should I consider doing this? Maybe GPU is corrupted. 

4) Disabled auto-updates from windows.

I suspect maybe the GPU could be physically damaged? I'm going to get some thermal paste and inspect it, maybe there is a faulty connection from high temps?

Sometimes when trying to install AMD drivers, I would get the error "driver failed to load".

[novalestic]

Any updates? 
I had to bring mine to HP Service Center, got the board replaced and the issues persist, i dont know whether i have bad luck to have two defected board or it's design flaw, i know some people have the same issue with RX6600M whether it's on HP or MSI, they all have the same issue with the exact same discreet GPU chips, either it's a driver issue in which they can fix with decent updates or it's the chip issue which we can't do anything about it. 
I hope some people manage to get refund out of this.