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Drivers & Software

al587
Adept I

Radeon and Graphics Card Issues (RX 470)

Hello Everyone,

I am using an RX 470 and I have been having some issues I think are due to the AMD Radeon software. Occasionally, I will be using my computer, nothing graphics intensive such as using Google Chrome, and my monitor will just lose signal. As this happens, the fans in my RX 470 will continuously run at max speed. I tried leaving it alone to see if it will self correct and nothing ever happens. I have tried unplugging the HDMI and plugging it back in from both ends. The only remedy I find is to manually turn off the computer by holding down the power button. After rebooting the computer, AMD Radeon seems to uninstall itself. When I type "Radeon" in the start bar of Windows, it will pop up as an option to open, but when I try to open it, it says, "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware." When I do reinstall the drivers, everything seems to work fine for awhile, until the same issue happens again! Please help me with this issue if you can.

 

Much apricated, 

A.

19 Replies
kingfish
MVP

Re: Radeon and Graphics Card Issues (RX 470)

Windows 10?

You must prevent/delay Microsoft from automatically  installing drivers.

Screenshot_2.png

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al587
Adept I

Re: Radeon and Graphics Card Issues (RX 470)

Why so?

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kingfish
MVP

Re: Radeon and Graphics Card Issues (RX 470)

Because it sounds like Microsoft is reading your driver as not up to date (Microsoft version) and will replace it. Common issue. After you change the preference(s) reboot then do a clean install of the proper AMD driver.

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al587
Adept I

Re: Radeon and Graphics Card Issues (RX 470)

Microsoft will do this automatically, while I am using my computer? It does not happen immediately after I turn on my computer it is random, just while I am in the middle of using it.

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kingfish
MVP

Re: Radeon and Graphics Card Issues (RX 470)

Man it can happen anytime. That's why the option is there. Spend some time on Google for more information.

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al587
Adept I

Re: Radeon and Graphics Card Issues (RX 470)

UPDATE: As I was installing the drivers, I received a pop up that says, "We detected the display driver has failed to load on your system. A bug report has been generated. This report could help AMD find a solution."

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ScotchFury
Challenger

Re: Radeon and Graphics Card Issues (RX 470)

Try using the AMD driver removal / cleaner tool first then reinstall the driver.

https://www.amd.com/en/support/kb/faq/gpu-601#faq-Overview 

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al587
Adept I

Re: Radeon and Graphics Card Issues (RX 470)

I am still having issues and I tried all of these things.

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hitbm47
Miniboss

Re: Radeon and Graphics Card Issues (RX 470)

Hi @al587 

Usually in my case (RX 480) when its' fans spins at full-speed and it disconnects from the display it means the GPU is going into safe mode and protecting itself.

In my case this usually happens when the thermal paste on the GPU is not working successfully anymore and I have to very carefully clean, re-apply and spread perfectly with the plastic shovel over the GPU chip. Last time I used DeepCool Z5 and was the best affordable Thermal Compound I have used thus far.

But, there could but other reasons as well before I would attempt this and also investigate how much warranty years you have left.

- How many GPUs do you have in your system? (including integrated Intel or AMD) you might have to clean install them with their latest drivers before clean installing your RX 470 driver.

- First thing I would do in your case; but this will cause a black screen; is to pause your windows updates, then Device Manager->Display Adapters, right click RX 470 and Uninstall Device (don't worry Windows usually reinstalls basic driver on restart, but make sure you have important information backed up in case you have to re-install windows). Then wait a minute to see if the screen comes back, otherwise restart with the restart button on computer case.

- After doing this, download DDU and also AMD Cleanup Utility. (1) Restart your computer in Safe-Mode and uninstall AMD GPU driver with DDU. Afterwards, (2) Run AMD Cleanup Utility and select the uninstall in Safe Mode option.

- Lastly, before doing all this make sure you have 21.6.2 driver download somewhere on your computer, and then after following all these previous steps install the driver.

* If it is still not working there might be permission issues on one of your drivers causing the driver to not install correctly, I have seen this happen.

* Monitor GPU temperatures, FAN speeds, Power Usage and Clockspeed while gaming with MSI Afterburner and RTSS, if your GPU is reaching 83-90C degrees with power usage > 108W and FAN Speed > 80% with clock speeds jumping around you are hitting a combination of thermal throttling and power throttling, and you will either have to neatly re-apply thermal compound self or use the warranty to get it fixed or replaced.

Kind regards

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