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Drivers & Software

mlrs
Adept III
Adept III

Intel / AMD Switchable Graphics BSOD on Windows 10 !

Computer:        Dell Inspiron 5547

GPU 1:              Intel HD Graphics Family

GPU 2:              AMD Radeon R7 M265 2GB

 

Issue:               Switchable Graphics not working and my laptop results in BSOD "Thread Stuck In Device Driver" ;

                          even,  i took my laptop to repair center, but AMD GPU hardware is fine; just some dust was

                          serviced/removed. I think AMD driver is creating problems ? 

Link:            Support for Inspiron 5547 | Drivers & Downloads | Dell Pakistan       

I installed the both drivers from above Dell Support Page for my system, but, still got BSOD! 

Can anyone give suggestion/solution to which Windows version should i install and use which Intel and AMD driver versions ?

kingfishpokesterelstaci‌ 

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19 Replies
elstaci
Esteemed Contributor III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

Here is how to install AMD Drivers in a laptop: Laptop graphics update...How to 

Here how to make your Dell Laptop switchable: https://www.amd.com/en/support/kb/faq/dh-017#SGApplication 

I would also update your Laptop BIOS to the latest version A13 which DELL considers to be Urgent update.

Also make sure your Intel Integrated Graphics driver for your Intel APU is the latest for the AMD driver to work properly:

This is the latest AMD Generic Laptop driver for your AMD GPU card: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-200-series/amd-radeon-r7-... 

The Release notes and also to download driver: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-10-2 

This User at DELL Forum gives some very good instructions on how to install AMD and Intel Graphics Drivers: Solved: Success Story with getting switchable graphics to work on Windows 10 with an Inspiron 15r se... 

First: I would download the DELL AMD and INTEL Drivers from DELL SUPPORT and also the latest AMD Driver from AMD Support. Also make sure your Windows is completely updated via Windows Update. AMD Drivers requires the latest Windows Update to work correctly.

Second:I would install the latest Intel APU Driver for your Intel Processor ( you can use your Laptop own Driver updater or use Intel Driver & Support Asst to update all of your Laptop's Intel Drivers) . Then I would uninstall the current AMD Driver for the R7 using DDU (Display Driver Uninstaller) in Safe Mode with the Internet disconnected plus delete C:\AMD Folder if you see it in the Root Directory. When DDU finishes and reboots back into the Windows Desktop, With the Internet still disconnected, Install first the DELL AMD Driver. Once it is installs successfully, connect the Internet again and delete from the Root Directory C:\AMD Folder. See if your problem is fixed.

Third: If it is working correctly you can leave it as it is but if you still are having problems with BSOD then again using DDU remove the DELL AMD Driver and install the AMD Driver from AMD Support. As per above instructions and see if it works correctly.

Fourth: you can update the DELL BIOS to the latest version and see if that helps with your BSOD. 

Read how to update your laptop which is similar to what I mentioned and how to configure your DELL laptop to be switchable.

hardcoregames_
Big Boss
Big Boss

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

switchable graphics have long been problematic, the idea was flawed from the start

use the discrete video and disable the ondie video

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mlrs
Adept III
Adept III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

My GPU 0: Intel is the integrated 

&

My GPU 1: AMD is the dedicated 

right? 

But, if i disable my GPU0, how can i run anything, since my GPU1 leads to BSOD when "Enabled" .....!

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hardcoregames_
Big Boss
Big Boss

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

do you have radeon drivers for the AMD graphics? you may need to boot to safe mode and use DDU to clean up the mess

mlrs
Adept III
Adept III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

Yes, I know that, I 'll clean up AMD drivers using DDU in safe mode....

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mlrs
Adept III
Adept III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

Okay, bro, Intel Driver Support Assistant says my driver is updated. But I found my intel driver as 4400 hd graphics, so should I install 15.4 version from link below ?

Downloads for Intel® HD Graphics 4400 

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elstaci
Esteemed Contributor III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

First Install the one from DELL since it is customized for your laptop and see if it fixes your problem.

If not than install the Intel Driver from Intel Support and see if it will install on your Laptop.

It seems to be the correct Intel Driver for your APU because the DELL driver says it is also for the HD4400 Integrated Graphics: Intel HD Graphics Family Driver | Driver Details | Dell Pakistan 

Before installing the Intel Driver from Intel make sure you have one of the following Intel Processors in your computer: Download Intel® Graphics Driver for Windows* [15.40]  (From Intel Download page for your Intel Driver from Intel Support).

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hardcoregames_
Big Boss
Big Boss

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

mlrs wrote:

Yes, I know that, I 'll clean up AMD drivers using DDU in safe mode....

clean up the intel drivers as well and like I said, set the BIOS to use only the discrete graphics

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elstaci
Esteemed Contributor III

Re: Intel / AMD Switchable Graphics BSOD on Windows 10 !

According this previous DELL Forum thread you shouldn't disable the Intel Integrated Graphics since that is what powers the Laptop's video screen: How to switch main graphics to be AMD instead of Intel graphics card on Inspiron 5559 windows 8.1? -...