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Drivers & Software

conradarizona66
Journeyman III

graphic card unresponsive after installing the latest driver

report accident 3/11/2018 - 07:55 AM ( Mountain Time Zone )

approximately 07:50 AM I noticed a notification from my AMD Radeon software

about a new update available for my GPU

and I follow the procedure to install the Radeon Software Adrenalin Edition 18.2.1

then I went back to play a game "Tom Clancy The Division"

everything appears to work without any issues

then all sudden my game stop responding

and few seconds later the game crashed into a grey pixelated screen

something similar to the picture I posted here

1.png

I was force to hard reboot my computer

and roll back to a 11 months old video card driver

how the heck I can keep my gpu driver up to date ?

my video card is a MSI RX 570 Gaming X 4GB

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3 Replies
kingfish
MVP

Re: graphic card unresponsive after installing the latest driver

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conradarizona66
Journeyman III

Re: graphic card unresponsive after installing the latest driver

Motherboard: Asus - TUF SABERTOOTH 990FX R3.0 (BIOS Version 0212)

CPU: FX 8350 4.0Ghz

RAM: Patriot - Viper 3 8GB (2 x 4GB) DDR3-1600 Memory

GPU: MSI - Radeon RX 570 4GB GAMING X Video Card

CPU Cooling:be quiet! Dark Rock TF CPU Cooler

OS SSD :Crucial - BX100 120GB

OS:Windows 7 Home Premium 64 bit

Crucial MX300 275GB SATA M.2 (2280) Internal Solid State Drive

Thermaltake - SMART 650W 80+ Bronze Certified ATX Power Supply

Thermaltake - Core V51 ATX Mid Tower Case

Monitor: AOC E2060SWD 1600 x 900 @60Hz Connectivity VGA, DVI-D with HDCP

https://pcpartpicker.com/b/CYQZxr

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kingfish
MVP

Re: graphic card unresponsive after installing the latest driver

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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