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Drivers & Software

killerbrambo88
Adept I

Error 1603 – A General Error Has Occurred After Driver Update For Radeon HD 8750M Windows 10

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I have ran into alot of problems with my AMD drivers lately. Let me explain my situation: So i got this new laptop (windows 10) with a 32bit software version to play games like Overwatch and work on Solidworks, a program i need for college. But you can't download those applications on a x32bit version of windows. So I downloaded and installed the x64 version of windows myself (yes my processor is x64) and Overwatch runned fine for me at 40-50FPS on medium-high settings which was definitly good enough for me. But i couldn't open Solidworks and after some research they told me to delete my old drivers and install the newest ones. So said, so done, everything properly installed (from these links: AMD Clean Uninstall Utility and Download Drivers ) but Overwatch ran very bad afterwards. I got +-10FPS on low settings despite Overwatch was set to work on the AMD drivers and on high performance.

I contacted the Overwatch helpdesk and they said my drivers where outdated since 2015 but that was not possible. They told me i should remove them again and install them manually, because the driver installation app detected my drivers and installed them automatically. I did this again but now i couldn't open the Radeon settings application, whatever i tried. I deleted the software (again) and installed my drivers (again) but this time it gave me error code 1603. I did everything on the help page (Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package ) but without results.

-DxDiag, MSinfo and report error 1603 are attached.

I'm getting pretty annoyed right now, i hope there is a fix, i don't know what to do anymore.

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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1 Solution

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elstaci
MVP

Re: error 1603

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someone else had a similar problem and Pokester mentioned about using the latest DDU to uninstall the AMD drivers which fix the 1603 error. Sounds like the AMD driver set wasn't totally uninstalled.

Try this:

Make sure your Windows 10 is fully updated via Windows Update. Delete the C:\AMD folder. disconnect from the Internet (disable Wifi or remove ethernet cable). This will prevent Windows from installing a different driver before you install the new driver.

Uninstall all AMD drivers using Windows 10 Uninstall program. Then use DDU in safe mode to uninstall AMD driver plus Intel drivers. Reboot

Install First the Windows 10 Intel Drivers, Graphics and Chipset. Reboot and then try installing the HP latest Windows 10 AMD Drivers from HP Support. Reboot and see if the error goes away. See if  everything is back to normal again.

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42 Replies
pokester
MVP

Re: error 1603

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While that laptop may be new in the sense that it hasn't been owned before you owned it, it is not a new or current model. It looks like they shipped originally Windows 8 64 bit. In fact those were the only driver I could find for it on the HP site.

It's good that you are now on Windows 10 64 bit. As AMD no longer supports Windows 8 anyway.

The laptops with discrete graphics can be tricky to get working. The fine folks at AMD put together this guide to help people like you.


go down to where it says

For laptops with Intel/AMD graphics:

For instructions on how to correctly install drivers on a laptop with AMD graphics, check out this helpful guide contributed by one of our forum members:  Laptop graphics update...How to


For help on other graphics related issues, please visit the Knowledge Base.

Hope it helps!

killerbrambo88
Adept I

Re: error 1603

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thank you for the response, i appreciate it a lot! But before i try this, is there a problem that i completely deleted any trace of my previous AMD drivers? And can i run the "auto detect my drivers tool" for the intel drivers?

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pokester
MVP

Re: error 1603

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I sure wouldn't think so, unless you took some unorthodox method like randomly deleting registry keys.  My advice comes with no warranties written or implied! :-)

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killerbrambo88
Adept I

Re: error 1603

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okay i will keep you up to date!

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killerbrambo88
Adept I

Re: error 1603

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I have the AMD Radeon HD 8750M graphics, which should i pick from the list? the 8800M or 8700M?

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pokester
MVP

Re: error 1603

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need more system information do you have  amd apu, amd apu with amd discrete, or intel/amd. I got all that information from him because it was in his attachments.

Once you know that you can just follow the appropriate advice on the link he was given.

Good luck!

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killerbrambo88
Adept I

Re: error 1603

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you are talking to the same person

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killerbrambo88
Adept I

Re: error 1603

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should i pick 8700M or 8800M? i have 8750M

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pokester
MVP

Re: error 1603

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8700m Series is how it is listed so that would include 8750m

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