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Drivers & Software

dr_henrik
Adept I

Cannot install chipset driver 2.04.04.111 on X399 chipset

I get the message 'This installer is intended to be deployed only on an AMD system. Exiting installation as the requirement is not Satisfied' when I am trying to install the driver. This is after uninstalling the the version 2.01.15.2138 which still will install fine on the system. I am running an ASUS ROG STRIX X399-E GAMING mobo and AMD Threadripper 2950X processor. 

Can anyone please suggest how to solve this issue?

Tags (2)
15 Replies
elstaci
MVP

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

Here is the latest X399 Threadripper Motherboard CHIPSET Driver: https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399 

Try using Microsoft Installer/Uninstaller Troubleshooter to uninstall and install the latest version of the CHIPSET. It has helped other Users to install AMD CHIPSETs in the past. I have attached it to this post for you to download and use if you want.

Make sure you have the latest BIOS version installed for your Motherboard: ASUS ROG STRIX X399-E GAMING | ROG - Republic Of Gamers | ASUS USA 

dr_henrik
Adept I

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

Unfortunately Windows 10 is generating the exact same error message still. I am running Bios Version 1203 i.e. the latest BIOS. The question is what has changed in the installer executable from V 2.01.15.2138 which is working.

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elstaci
MVP

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

Did you utilize the Microsoft Troubleshooter?

See if this Asus Support page on how to install and uninstall AMD CHIPSET helps any: [Gaming NB] Update driver - How to install AMD chipset driver ? | Official Support | ASUS Global 

NOTE: Before installing the latest CHIPSET driver make sure the following folder is deleted C:\AMD CHIPSET.

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dr_henrik
Adept I

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

I have followed all the steps and still get the same error message from the installer implying It is not an AMD system.

elstaci
MVP

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

What processor do you have installed?

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dr_henrik
Adept I

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

I am running an AMD Threadripper 2950X.

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elstaci
MVP

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

I am really at odds on why an AMD CHIPSET will misidentify your motherboard as a Non-AMD Motherboard.

Personally sounds like some sort of corruption in your Windows Registry. just my opinion.

You mentioned a previous AMD CHIPSET installs correctly without any issues correct?

Then I suggest you leave the previous AMD CHIPSET installed for the time being until a new version of CHIPSET comes out that you might be able to install properly.

Meanwhile open a Online AMD Service Request (Official AMD SUPPORT) https://www.amd.com/en/support/contact-email-form  and let them know the problems you are having. Maybe they seen this before.

Maybe amdmatt‌ or @Ray_M  the Moderators here at AMD Forum has seen this before and knows a fix or work around.

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dr_henrik
Adept I

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

Thank you for taking your time helping me out, I have opened a ticket with the AMD support, thank you for their contact info.

elstaci
MVP

Re: Cannot install chipset driver 2.04.04.111 on X399 chipset

This User just opened a new AMD Thread with the same exact problem you are having: https://community.amd.com/thread/251661 

I mentioned for him to reply to this thread also.

The more Users that start complaining about this CHIPSET bug the better for AMD Support to become aware and try to provide a future fix.

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