Drivers & Software

[fudjik]

The problem is that my graphics card (Radeon RX570) does not support the 2023 drivers. The drivers listed on the website for this graphics card cannot be installed.
When I decided to try to install the 2021 version of the drivers, it was installed without any problems. I tried all the methods I could try and knew about to install the 2023 drivers, nothing helped. If you have any ideas or ways, please help, because when i install the 2021 drivers on the video card, the game crashes or a BSOD appears due to a driver error.

[BillyFeltrop · Accepted solution]

I'm sorry to hear about the issue you're facing with your AMD Radeon RX570 graphics card. It's possible that the 2023 drivers are not compatible with your specific graphics card model. In such cases, it's recommended to use the drivers that are officially listed and supported for your graphics card.

If you have already tried to install the 2023 drivers without success, it's best to revert back to the 2021 version of the drivers that worked for you. In order to address the game crashes or BSOD (Blue Screen of Death) related to the driver error, you can try the following steps:

Perform a clean installation of the 2021 drivers: Completely uninstall the existing drivers from your system and then reinstall the 2021 version of the drivers. Use a driver removal tool, such as Display Driver Uninstaller (DDU), to ensure a thorough removal before reinstalling the drivers.

Update your operating system: Make sure your operating system is up to date with the latest updates and patches. This can help resolve any compatibility issues between the drivers and the OS.

Check for game updates: Ensure that the game you're experiencing crashes with is updated to the latest version. Game updates often include bug fixes and compatibility improvements.

Contact AMD support: If you continue to experience issues with the 2021 drivers or encounter further problems, it's recommended to reach out to AMD support for assistance. They can provide specific troubleshooting steps or alternative solutions.

Remember to create system backups or restore points before making any significant changes to your system. This allows you to revert back to a stable configuration if needed.

[BillyFeltrop · Accepted solution]

I'm sorry to hear about the issue you're facing with your AMD Radeon RX570 graphics card. It's possible that the 2023 drivers are not compatible with your specific graphics card model. In such cases, it's recommended to use the drivers that are officially listed and supported for your graphics card.

If you have already tried to install the 2023 drivers without success, it's best to revert back to the 2021 version of the drivers that worked for you. In order to address the game crashes or BSOD (Blue Screen of Death) related to the driver error, you can try the following steps:

Perform a clean installation of the 2021 drivers: Completely uninstall the existing drivers from your system and then reinstall the 2021 version of the drivers. Use a driver removal tool, such as Display Driver Uninstaller (DDU), to ensure a thorough removal before reinstalling the drivers.

Update your operating system: Make sure your operating system is up to date with the latest updates and patches. This can help resolve any compatibility issues between the drivers and the OS.

Check for game updates: Ensure that the game you're experiencing crashes with is updated to the latest version. Game updates often include bug fixes and compatibility improvements.

Contact AMD support: If you continue to experience issues with the 2021 drivers or encounter further problems, it's recommended to reach out to AMD support for assistance. They can provide specific troubleshooting steps or alternative solutions.

Remember to create system backups or restore points before making any significant changes to your system. This allows you to revert back to a stable configuration if needed.

[FcB-ZaRe · Accepted solution]

Uninstall the drivers with DDU on safe mode if possible and disconnect the computer from internet before installing the new ones, it should work.
Btw i recommend to you to install 22.11.2 because the 2023 ones have some issues on some games on polaris cards.
Im thinking that maybe windows is installing its windows update driver above the one that you install and this is a source of problems.
For not letting windows do this you have to go to the group policy editor typing gpedit.msc on the search bar and once there: computer configuration>administrative templates>windows components>windows update>do not include drivers with Windows Updates, double click on this one to edit it and check enable, apply and accept, reboot computer to apply the changes and windows wont overwrite your drivers anymore.
Hope it helps.