Drivers & Software

[rswiders]

My system recently crashed (lost the system drive) and am forced into a fresh install of Windows. Since Windows 7 is EOL, I installed Windows 10 Pro (MB: Rog Rampage VI Extreme Encode, Graphics: PowerColor AXRX 570 4GBD5-3DHD/OC Red Dragon Radeon Graphic Card).

I am trying to run this graphics card setup and it comes back with an error (Error 184 - AMD Installer cannot continue due to an unsupported Operating System). Why? Is the Pro addition not supported?

PS: This MB, Graphics Card worked flawlessly under Windows 7 Enterprise.

[goodplay]

What build version/year is OS (not 32 bit ?) ?

[rswiders]

en_windows_10_multiple_editions_version_1703_updated_march_2017_x64_dvd_10189288

Only this installs:

Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.8.1-Aug12

The three newer versions all fail with the installer saying a non-supported OS.

[rswiders · Accepted solution]

Determined the issue, it is all based on OS Build Number.

Even though it is not explicitly specified, the 2019 version allowed an OS Build of 1703. The 2020/2021 versions require a more recent OS Build. I don't know the specific build required, but after finally getting windows update to offer and update a feature update to build 20H2, the 2020 versions of the drivers installed.