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Drivers & Software

Brindille
Adept I

AMD Adrenaline Software Will Not Open When Launched with 23.9.2 and 23.9.3

Hello, 

Today I received my new 7800xt graphics card. I had an Nvidia 3070 previously. So I uninstalled Nvidia and all the other software from the company, with the DDU tool so as not to forget anything. I installed my new card and launched the installation of adrenalin version 23.9.1 the drivers are installed correctly since my resolution has changed and my second screen lights up with the desktop (proof that the installation was done correctly ) moreover the software is present in the taskbar but the software whose icon appears disappears once you click on it. Also impossible to launch the software. I tried to reinstall several times with version 23.9.2 but the problem persists and after 5 hours of trying to install my new graphics card I admit that I give up.

If you have a solution or a similar problem I am interested.

3 Solutions
Brindille
Adept I

Hello,

I solve my problem this weekend.

I reset windows and reinstall the 23.9.1 and it's work after that i download in the software the 23.9.2 and still working.

It's a bit hard but it work for me .

Have a good day

View solution in original post

zyxx
Adept II

Hey AMD: FYI the Bug isn't fixed.

Last working Adrenaline Version 23.9.1.

Your Adrenalin Frontend does not start.

Again no mention in Known Bugs section of 23.11.1 (same as 10.x and 9.x).

 

Please advice how to proceed, or are we supposed to go ahead and give team green a try?

View solution in original post

brikulex
Adept I

I don't think that AMD is actually working on fixing this.

However I believe I have found something (at least something that works for me).

As always, I am not responsible for what you do, and if following my guide makes your computer explode, it's not my fault.

I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:

  1. Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)
  2. Open the folder %localappdata%\EpicGamesLauncher\Saved
  3. Rename the Logs folder to something like LogsBackup
  4. Try to open Radeon Software and hope it works

Please respond if it fixed your issue or not, or if you don't even have the EpicGamesLauncher folder.

If I find out it doesn't actually work and it was just a coincidence, I will edit this post to correct it.

Good Luck!

View solution in original post

334 Replies
cpurpe91
Volunteer Moderator

You have already tried using DDU to remove old drivers, so the best I can do is tell you to report your issue here since Adrenalin isn't launching https://www.amd.com/en/forms/contact-us/support.html

Ryzen 7 7700X, MSI MAG X670E Tomahawk Wifi, Corsair DOMINATOR® TITANIUM RGB 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XT, Corsair HX Series™ HX1000, Corsair MP600 PRO NH 4TB

Hey,

The link doesn't work for me.

Same issue, waiting for AMD to release an updated Adrenalin software update.

Yes, but during this time I can't use my computer properly. For a news card... it's a joke... first time I've had a problem of this level, I'm very disappointed with AMD.

 

mdxbhmt
Adept II

I have the same issue, upgraded from a 5700xt to a 7800xt. Both 23.9.1 and 23.9.2 fails, DDU or amdcleanup in safe mode or normal mode have not worked.

cpurpe91
Volunteer Moderator

Do you mean using the two do not remove the old drivers?

Ryzen 7 7700X, MSI MAG X670E Tomahawk Wifi, Corsair DOMINATOR® TITANIUM RGB 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XT, Corsair HX Series™ HX1000, Corsair MP600 PRO NH 4TB

I can remove the drivers, but reinstalling them do not solve the issue of Adrenalin not opening.

cpurpe91
Volunteer Moderator

Try restarting the PC a couple times. I have had some situations where Adrenalin wouldn't open on the first boot after updating my drivers.

Ryzen 7 7700X, MSI MAG X670E Tomahawk Wifi, Corsair DOMINATOR® TITANIUM RGB 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XT, Corsair HX Series™ HX1000, Corsair MP600 PRO NH 4TB
0 Likes

It's doesnt work.

No dice. up to like 5 restarts since 23.9.3 and no change.

I just installed 23.9.3 on my Ryzen 9 3900X with a 5700XT and it works just as all other versions have.  Although I haven't used that machine for a few weeks and missed getting the 23.9.  & 23.9.2 in my database for the 5700XT. 

However when I installed 23.9.1 on my Ryzen 5 5600 with RX 480 they did not function well at all.  When I set custom tuning and told it to apply those settings, which ran flawlessly in 23.8.1, I got a black screen and shutdown.  Yea, just powered the system OFF. 

So I thought 23.9.2 would solve the problem but got the same result.  

So i then looked to see if 23.9.3 would fix the issue, but it was not tagged for the RX 480.  I'm going to guess that they will also remove the 23.9.2 drivers for the 480.  I am going to assume that the RX 580 will likely have the same problem of incompatibility. 

 

 

 


Famous last words of a RedNeck "Hey Ya'll, WATCH THIS"
0 Likes

This sounds like a completely different issue than the one reported in this topic.

 

AFAIK, both the 23.9.2 and 23.9.3 have  drivers for polaris, try using the auto download tool but discuss this in another topic.

Hi, I made a post on this very topic, but it was marked as spam. my 580 also crashes when I try to apply the settings, installed 23.7, did a downvolt, saved the profile and only then returned to 23.9.2 and loaded the profile with the settings. no other way.

0 Likes
cvearl
Adept II

Hey dude... Go to the drivers page and download 23.8.2 instead. There is a bug with 23.9.2 people are finding that they cannot start Adrenalin at all for some reason with 23.9.2, Me included. I have a 7900XT on windows 11. I have never had this before and I Upgrade every single time there is a new WHQL driver. This is the first time so this is not typical at all. I used DDU to clean and go back to 23.8.2 and it is perfect again. I think there is a screw up with the 23.9.2's. To get the 23.8.2 driver go to the drivers page and scroll down and look for a link that says previous driver. Get it from there. I recommend you use DDU (Safe Mode Option) to wipe these.

I cant because with the 7800xt it's no compatible.so error 182 .

See my post above. 23.9.2 trashed my system.

I’m on 23.8.2 now but still not sure if system is stable yet.

has been a total nightmare.

 

evet 23.9.2 ve 23.9.3 sorun, 23.9.1 e kadar bir sorun çıkmadı. Umarım gelecekte sorunsuz sürücüler çıkatırsınız .

0 Likes
yodamann
Adept II

same issue, something is wrong with these drivers

Brindille
Adept I

Thx a lot for this answer , i will try this tonight.

Hope there is a solution...

chocolove
Adept I

i updated to new version 23.9.2 and amd adrenaline just dissapeared. **bleep**
IS THERE ANY WHO WORKS IN AMD TEST IT BEFORE realese new version? HOW THAT JUST POSSIBLE???
AMD SO POOR COMPANY< HAT E IT

chocolove
Adept I

i have to reinstall driver again and it started now, idk whats going on with this new update....
but bug with game profiles tune not fixed, cant tune memory speed  

Снимок экрана (64).png

At least you got it going. I cannot get 23.9.2 top open Adrenalin. Unless they post something I will wait until the next one.

yodamann
Adept II

Same issue on payday3 23.9.3 drivers

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-9-3-cyberpunk2077-payday3

 

Going back to 23.9.1 works fine, clearly something wrong with 23.9.2+ on some machine GPU/monitor/CPU/OS configs. 

Issue on my 7900 XTX with 5800X3D with Samsung G9 windows 11

My Son's 6900XT  with regular 5800X /win 11 with LG monitor works fine. So it seems certain machine configs not working for a lot of people. 

Matt_AMD
Community Manager

For users unable to launch AMD Software after installing 23.9.2, please try downloading the full 23.9.3 pacakge. You can download it here.

If you experience the same issue with 23.9.3, please can you provide the following information.

  • GPU Make and Model
  • OS Build
  • Please describe how you download and install the AMD Software package. For example, do you download the full package from the AMD website, do you update the driver directly via AMD Software, are you using the AMD Auto Detect Tool, etc?

Hi Matt,

I just went ahead and used AMD Cleanup utility to remove any previous drivers I had, then installed the full package from the link you provided. Still no luck with Adrenaline though.

OS: Windows 11 Pro

Version: 10.0.22621 Build 22621

GPU: XFX Merc 319 7800xt (https://www.amazon.ca/dp/B0CGM93HJD?psc=1&ref=ppx_yo2ov_dt_b_product_details).

Windows 10: Version 10.0.19045 Build 19045

GPU: XFX 6950XT MERC 319

Installed using the download from the link you provided.

Still have the same issues as prior.

Hi Matt,

 

Powercolor hellhound 7800xt

winver is 22621.2283

 

I had amd software installed as I previously had a 5700xt with 23.9.1, installed a 7800xt , downloaded the 23.9.2  from the page and not the auto install tool  and noticed the issue (havent tried adrenalin before upgrading, so i don't know if my previous install would have worked).  doing amd cleanup or DDU for either 23.9.1 or 23.9.2 did not solve the issue.

 

One interesting quirk: adrenalin stays on the tray when booted, and trying to open it will flash the welcome screen and close. trying to launch adrenalin again will not do anything.

-ASRock RX 7900 XTX AQUA (RX7900XTX AQ 24GO) Extreme Bios

Edition Windows 11 Pro
Version 22H2
Installed on ‎8/‎16/‎2023
OS build 22621.2283
Experience Windows Feature Experience Pack 1000.22662.1000.0

-Tried installing with full standalone RDNA package 23.9.2 and 23.9.3 with prior cleaning with amd cleanup utility and DDU. Also tried upgrade method from 23.9.1 to 23.9.2 using adrenalin software, both methods produce same issue of adrenalin software not opening. You can notice the task bar icon appear for a brief second and then disappear as if it attempted to load, had a silent error, and then closed.

here is my RSX_Common_Log:

2023-09-25::12:45:27::390 GetEligibleDriverDetailsSize :58 Get eligible drivers Size started---------------------

2023-09-25::12:45:27::437 ADDL::getURLVersionJSON :2357 DEBUG No Server Ip found

2023-09-25::12:45:27::437 ADDL::getURLVersionJSON :2368 DEBUG No Servertype found

2023-09-25::12:45:27::437 ADDL::isVersionCompatible :751 DEBUG Inside local version.json parser

2023-09-25::12:45:27::437 ADDL::isVersionCompatible :951 DEBUG Downloading a file from server: . Download destination: C:\Users\richa\AppData\Local//AMD_Common//addl_details.json

2023-09-25::12:45:27::437 ADDL::isVersionCompatible :1156 DEBUG addl version : 1.000000 --- dll has 1.000000

2023-09-25::12:45:27::437 ADDL::validateInput :225 DEBUG common library version is compatible

2023-09-25::12:45:27::437 ADDL::fillBuildInfoDetails :130 DEBUG Entered fillBuildInfo function to get the system and build details

2023-09-25::12:45:27::437 GetEligibleDriverDetailsSize :78 DEBUG BuildInfo details : is_consumer - 1, is_workstation - 0, is_win10 - 1, is_win7 - 0, is_legacy_eligible - 0, isIcafe - 0, isFalcon - 0

2023-09-25::12:45:27::453 GetEligibleDriverDetailsSize :101 DEBUG System has ASIC 744C C8 5301 1849 - 0 0

2023-09-25::12:45:27::453 GetEligibleDriverDetailsSize :355 INSIDE CONSUMER

2023-09-25::12:45:27::453 ADDL::downloadJSONFile :356 DEBUG File not exist to parse C:\Users\richa\AppData\Local//AMD_Common//DrvDldDetails_Consumer_WHQL_Win10_p.json

2023-09-25::12:45:27::453 ADDL::ParseJSONfile :385 DEBUG file under checking C:\Users\richa\AppData\Local//AMD_Common//DrvDldDetails_Consumer_WHQL_Win10_p.json

2023-09-25::12:45:27::453 ADDL::checkDownloadAccelaratorEligibility :2522 DEBUG Download Acceleration is eligible since the physical disk is an SSD and the CPU core count is >= 4

2023-09-25::12:45:27::453 ADDL::open_json :1370 failed to open json fileC:\Users\richa\AppData\Local//AMD_Common//DrvDldDetails_Consumer_WHQL_Win10_p.json

2023-09-25::12:45:27::453 ADDL::ParseJSONfile :566 failed to parseC:\Users\richa\AppData\Local//AMD_Common//DrvDldDetails_Consumer_WHQL_Win10_p.json

2023-09-25::12:45:27::453 ADDL::fillDriverInfoDetails :295 DEBUG Failed to parse file https://www2.ati.com/drivers/installer/json/DrvDldDetails_Consumer_WHQL_Win10_p.json

2023-09-25::12:45:27::453 GetEligibleDriverDetailsSize :494 DEBUG Get eligible drivers size function ended

2023-09-25::12:45:28::203 getNewComponentsDetailsJsonURL :35 DEBUG No Server Ip found

2023-09-25::12:45:28::203 getNewComponentsDetailsJsonURL :43 DEBUG No Servertype found

2023-09-25::12:45:28::203 performNewComponentsJsonDownload :2210 DEBUG Successfully waited for new data

2023-09-25::12:45:28::203 getNewComponentsDetailsJsonURL :35 DEBUG No Server Ip found

2023-09-25::12:45:28::203 getNewComponentsDetailsJsonURL :43 DEBUG No Servertype found

2023-09-25::12:45:28::203 ADDL::checkURLFormat :74 DEBUG No serverIp is found

2023-09-25::12:45:28::203 ADDL::downloadFileFromInternetIfUpdateAvaliable :1777 DEBUG hconnet - /drivers/installer/json/NewComponents.json

2023-09-25::12:45:28::203 ADDL::downloadFileFromInternetIfUpdateAvaliable :1787 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 90000 milliseconds: Result = 1 0

2023-09-25::12:45:28::203 ADDL::downloadFileFromInternetIfUpdateAvaliable :1791 DEBUG Setting INTERNET_OPTION_SEND_TIMEOUT to 30000 milliseconds: Result = 1 0

2023-09-25::12:45:28::203 ADDL::downloadFileFromInternetIfUpdateAvaliable :1793 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 30000 milliseconds: Result = 1 0

 

 

Hi Matt,

 

Powercolor hellhound 7800xt

winver is 22621.2283

 

I had amd software installed as I previously had a 5700xt with 23.9.1, installed a 7800xt , downloaded the 23.9.2  from the page and not the auto install tool  and noticed the issue (havent tried adrenalin before upgrading, so i don't know if my previous install would have worked).  doing amd cleanup or DDU for either 23.9.1 or 23.9.2 did not solve the issue.

 

One interesting quirk: adrenalin stays on the tray when booted, and trying to open it will flash the welcome screen and close. trying to launch adrenalin again will not do anything.

Did not work for me. I am a tech and I build aproximately 5 systems a year. I have tried DDU Safe Mode to remove the drivers, reboot and reinstall. .2 and .3 do not work for me at all and same as the OP, Adrenalin will not load unless I go back to 23.8.2. 

Regardless of UPGRADE from within 23.8.2 or wipe and reinstall of drivers from website. Have used DDU Safemode and AMD Cleanup Utility in my attempts and I get the same results.

 

GPU: AMD Reference 7900XT

Winver:  11 ver 22H2 (22621.2283)

23.9.2 and 23.9.3 do not work per the OP Post and my own personal post on here.

Please could a few users who are affected by this issue attach the following log files? Instructions on the screenshot below. 

Matt_AMD_0-1695823193352.png

I appreciate it. 

Please tell me where do I send this files, as I am not keen to upload them in a public forum. Specially in here where I had posts not go through multiple times.

I submitted a bug report and contacted amd support for this issue, are those venues sufficient for AMD to obtain the files? 

0 Likes

What's your ticket number? If you can attach the log files via your service request we should be able to grab them from there. 

Hi Matt, thanks for coming back on this. Case number is 00399405  and with the report tool I believe it's  20230921T153701 (it's the file name of the generated .zip file). I guess I just have to answer the last email with the files then?

Yes, please do. I'll ask our folks to retrieve it from there. 

Just checked and we have not received your log files as of yet. Please let me know when you've sent them. 

Just did, let me know if I am not missing anything.  I just saw there's a preview driver I'm going to try my luck

Matt_AMD, I have finally some goods news

 

For what is worth, the AFMF technical preview 1)  printed me this error Screenshot 2023-09-30 000515.png

 

2) failed with error 1603 with some path messages.

I found that very strange, so I just ran the installer again: no errors on install this time.

And the good news: adrenalin opens on the AFMF preview driver!! Finally.

I wonder if the true workaround is simply to run the installer twice, or is simply some packaging issue from the official ones that the preview drivers avoids.

I am able to provide some logs as well (new Built / a few weeks old Win11 Installation with a 7800XT Sapphire Pulse and AMD 5800x3D).

Is there some way to send them in using mail etc. instead of the public forum? I do not have a support case where I can attach them.