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Adrenalin software does not open
Hi,
I have a new build with 7900 XTX and 7950X3D. Firstly I installed new driver (version 23.9.3) and everything worked properly. After a week adrenalin software stopped opening and cannot be opened anyhow and I don't even get any info or message about failing to open. Just nothing happens and the Adrenalin icon dissappears from system tray. The GPU in games works fine, I have no problems with that.
I tried unistalling current drivers with DDU in safemode and afterwars installing new drivers (23.10.2). All done without internet connection so windows update doesn't interfere.
Is there a fix for this? Is it atleast aknowledged by AMD and can we expect a repair in new drivers? I saw others have the same problems but with no solution.
Thank you for your replies
Solved! Go to Solution.
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There is a solution in this thread by brikulex. Thanks to him Adrenalin is working again.
Solution copied here:
"I don't think that AMD is actually working on fixing this.
However I believe I have found something (at least something that works for me).
As always, I am not responsible for what you do, and if following my guide makes your computer explode, it's not my fault.
I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:
- Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)
- Open the folder %localappdata%\EpicGamesLauncher\Saved
- Rename the Logs folder to something like LogsBackup
- Try to open Radeon Software and hope it works
Please respond if it fixed your issue or not, or if you don't even have the EpicGamesLauncher folder.
If I find out it doesn't actually work and it was just a coincidence, I will edit this post to correct it.
Good Luck!"
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Hello I have the exact same issue , it has been happening since the September update. I rolled back tot he August update and it went away, but I installed the October update today and back to not being able to open Adrenalin, and system tray just disappears, Looking forward to a response, thank you.
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Glad to know I'm not the only one, sad to know we're all dealing with this and there doesn't seem to be any official response yet.
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There is a solution in this thread by brikulex. Thanks to him Adrenalin is working again.
Solution copied here:
"I don't think that AMD is actually working on fixing this.
However I believe I have found something (at least something that works for me).
As always, I am not responsible for what you do, and if following my guide makes your computer explode, it's not my fault.
I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:
- Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)
- Open the folder %localappdata%\EpicGamesLauncher\Saved
- Rename the Logs folder to something like LogsBackup
- Try to open Radeon Software and hope it works
Please respond if it fixed your issue or not, or if you don't even have the EpicGamesLauncher folder.
If I find out it doesn't actually work and it was just a coincidence, I will edit this post to correct it.
Good Luck!"
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Thanks for the reply, however I have never had epic games on this pc, but Im curious if something similar could be the cause from a different game?
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I read in the previosly mentioned thread, that the folder was created even when epic was not installed and this solution solved the issue for that person as well... But I guess that you cheched that the folder in your system is missing...
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i don't know this is possible (xD) but it really fixed the problem.. thank you!
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Thank you very much, it worked for me. What the hell is going on.....
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This happened to me yesterday...
Cannot believe, but that Fortnite trick really worked...
**bleep**?
