5700 xt black screen crash !!!

Discussion created by caffeine on Jun 27, 2020
Latest reply on Sep 29, 2020 by teoretic

I just bought my 5700xt 5 days ago and since i installed it i started getting black screen when i start play any game !! 

First, the screens goes black , then keyboard and mouse goes off , but pc still running but freezed , i have to force reboot it by power button ! I cannot play any game ! 


Here is the steps I tried but didn't solve the issue :

- used latest software update 

- downgraded the software 

- used DDU in safe mode to fully uninstall the software and all drivers then did a fresh install for the software

- prevented windows from updating drivers.

- increased RAM Mhz to max 

- played in low graphics 

- played in windowed mode 

- unpluged and re-pluged the gpu 

- increased fan speed to max so the temp of the gpu didn't go over 52° max.

- windows up to date

- checked power supply and cables


I know some of those steps that i did is not neccesary but i would do anything cuz i am desperate and hopeless. 

So can you guys help ?


Specs : 

CPU : Ryzen 9 3900x 

GPU : 5700 XT

RAM : 32GB 3200 mhz

Windows installed on seperate SSD