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AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Question asked by rancax on May 16, 2020
Latest reply on May 20, 2020 by bsavery

As earlier I asked about this problem. IN past there was no problems regarding max and prorender and r9 380x card - but early in march - driver that was released around that date just doesn't function - along with the newest drivers!!!!
tried clean uninstall - no luck
tried rolling back to earlier drivers somewhat around January (release date) - no luck
tried latest drivers still no luck!!!!

prorender just see cpu - no gpu option.... as well as 2.7 version!!!!
max is 2020 with latest update... 
Reinstall of 3dsmax along with plugins is just not desirable option - so is there any help? 
can staff look up any - logs or whatever it is that is to look up in situations like this?!?

thnks in advance

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