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[HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Question asked by mpls on Apr 18, 2020
Latest reply on Apr 22, 2020 by mpls

Describe your system:

  • AMD Graphics Card
    • Gigabyte AMD Radeon RX 5700 Gaming OC, 8GB - GV-R57GAMING OC-8GD
  • Operating System
    • Windows 10 PRO 64bit - OS Build 18363.778 - Version 1909
  • Driver version installed
    • Adrenalin 2020 Edition 20.4.1 Optional
  • Display Devices
    •  1920x1080 @60Hz HDMI 
    •  Only one monitor
  • Motherboard + Bios Revision
    • Gigabyte Z390 D, Intel LGA 1151 ATX -  Bios Version F3c (Last version)
    • Intel Core i7-9700KF Coffee Lake Refresh, Cache 12MB, 3.6GHz (4.9GHz Max Turbo)
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750W 80 Plus Bronze CX750
  • RAM
    • 2x8 - Adata XPG Spectrix D41 TUF, 3000MHz, DDR4, CL16 - AX4U300038G16-SB41


Describe your issue:

  • Crashes, black screen, blue screen (video tdr failure).
  • Problems cited just playing, all games in the ultra.
  • Tested games: COD Warzone, APEX, League of Legends and Metro Exodus.
  • All updated drivers and normal temperatures.
  • BIOS updated.
  • Clean installation of windows 10.
  • Windows 10 installed on the SSD CORSAIR FORCE LE 120GB.
  • Windows Memory Diagnostic without errors, everything is ok.
  • sfc /scannow without errors, everything is ok.


-Hello guys, I ask you to help me, I've tried everything, nothing works. If anyone can help me, I will be grateful.
-All the components on my computer are new, they don't have 3 weeks of use.
-Sorry my English, it is not my native language.