18 Replies Latest reply on Mar 26, 2018 8:45 PM by pokester

    Black Screen - NEED FAST FIX

    pleasegivehelp
    pleasegivehelp Mar 25, 2018 7:53 AM

      On my lenovo desktop, when I attempt to install any date/type of AMD driver, my screen goes black, and if i install them in safe mode, i cannot boot into normal mode without getting a black screen issue

      Im on a lenovo desktop with a 6850 AMD Radeon HD GPU.

      This has been happening since i started using a new set of headphones, even now if I stop using them, i can only boot into safe mode or when i have windows basic display adapter on. It did not come prebuilt with the lenovo and I really need to get my issue fixed

      I attempted to install an older version of the driver from 2016 but it still didnt work. my resolution is messed up and im confused what to do, I dont think its a hardware issue as it just happened randomly.

      Thanks for the help in advance - Landon

      Here are all necessary specs provided with Speccy : Screenshot - 1d04cd7dbce8e62b75bfd9eaa0d08967 - Gyazo

        • Re: Black Screen - NEED FAST FIX
          kingfish
          kingfish Mar 25, 2018 10:38 AM (in response to pleasegivehelp)

          This is how to select the correct driver Download Drivers

          Your graphics are Legacy...install ONE of these drivers: Legacy Screenshot_1.png

          Clean install the driver Clean Install AMD Graphics Drivers

          • Re: Black Screen - NEED FAST FIX
            elstaci
            elstaci Mar 25, 2018 12:22 PM (in response to pleasegivehelp)

            Windows 10 pro 64bit

            CPU:

            AMD k10 45nm Technology

            RAM: 8.00GB

            MotherBoard: ASUSTek M5A97 (AM3r2)

            Graphics

            ATI AMD Radeon HD 6800 Series (XFX Pine Group)

            Audio: AMD High Definition audio device       

             

            I Copied your Computer System from the other Thread to this one so other will know what you have installed.

             

            You didn't need to open another Thread. You could have just edited your original post (Left side of the webpage in blue). (-:

             

            You HD6xxx series is considered to be Legacy. AMD doesn't support this card anymore with updated GPU Drivers. The last drivers  are the one you mentioned from 2015/2016.

             

            Try updating your Motherboard's AMD Chipset. I inputted your Motherboard's Chip SB950 and came up to this Chipset to download and install:

             

            Previous AMD Chipset Drivers

            RAIDXpert Guide

            NAMEFILE SIZEREVISION NUMBERRELEASE DATEDOWNLOAD LINK
            AMD Chipset Drivers68.8 MB17.401/16/2018*DOWNLOAD
            Description:
            Supports Windows 10/7

             

             

            Package Includes:


                                       AMD Chipset Drivers
                                       AMD Ryzen™ Balanced Power Plan
                                       Support for
                                                      Windows 7/10 for 7th Generation AMD A-Series Processors
                                                      Windows 7/10 for AMD Ryzen™ desktop processor
                                                      Windows 10 only for AMD Ryzen™ Threadripper™ Processor
                                                      Windows 10 only for AMD Ryzen™ Threadripper™ AMD X399 Chipset

             

              • Re: Black Screen - NEED FAST FIX
                pleasegivehelp
                pleasegivehelp Mar 26, 2018 12:03 PM (in response to elstaci)

                If i download that would i still have to update my motherboards chipset?

                  • Re: Black Screen - NEED FAST FIX
                    elstaci
                    elstaci Mar 26, 2018 12:38 PM (in response to pleasegivehelp)

                    Your Motherboard's Chip is AMD 970/SB950. 

                     

                    The last Chipset from Asus was from 09/20/2012 for Windows 8 and 7.

                     

                    Try installing the latest AMD Chipset and see, if first it does install, and if does install successfully see if it makes any difference.

                     

                    Also when you uninstall and Reinstall the AMD GPU drivers do the following:

                     

                    When you reinstall the AMD Drivers do this:

                     

                    Try this basic method of uninstalling and reinstalling AMD Drivers.

                     

                    First download the correct Full AMD driver set from AMD Support

                     

                    Make sure your Windows 10 is fully updated via Windows Update (including Optionals).

                     

                    Disconnect the Internet from your computer to prevent it from installing a different GPU Driver than the one you are installing.

                     

                    Use Windows 10 Uninstall to uninstall all AMD Drivers and software. Then use DDU in safe mode to completely eliminate all traces of the old AMD drivers and software related to the GPU.

                     

                    Delete C:\AMD Folder. This prevents New and Old AMD driver files from installing and corrupting the installation process.

                     

                    After rebooting from DDU, Reinstall the new AMD Full set of drivers. If it installed correctly, again delete C:\AMD folder to save Hard Disk space and reconnect to the Internet.

                • Re: Black Screen - NEED FAST FIX
                  plumboby
                  plumboby Mar 26, 2018 4:26 AM (in response to pleasegivehelp)

                  have you checked your display cables might be signs that could be failing had that before. Another thing is that your card is a legacy card are you using the correct driver package. Another thing whens the last time you checked your PSU might be something more simpler over looked causing the issue. AMD cards get picky on only display cables especially when they get old. Sometimes its not the driver sometime hardware or external related cable wise or something generic plugged in throwing things out sounds weird tho I had it with hign end keyboards & mouses. Its why I run chepo mouse keyboard combos & decent brand headphones.

                  • Re: Black Screen - NEED FAST FIX
                    plumboby
                    plumboby Mar 26, 2018 3:15 PM (in response to pleasegivehelp)

                    I agre on pokester estacitc approach is the best for a laptop. Might been nice if you had previously listed if it was a Laptop from the first posting would been easier to diagnose.

                    • Re: Black Screen - NEED FAST FIX
                      plumboby
                      plumboby Mar 26, 2018 3:38 PM (in response to pleasegivehelp)

                      Yeah hes in good hands. Havnt worked on laptops for a bit tho might be an idea to start working on them again, to  keep my hand in it.

                      • Re: Black Screen - NEED FAST FIX
                        kingfish
                        kingfish Mar 26, 2018 3:46 PM (in response to pleasegivehelp)

                        If none of the above has solved your problem...it may be beyond your ability.

                        1. Take your computer to a professional and pay them to fix it.

                        2. Try a system restore to a time before you installed the headphones.

                        3. Uninstall any software you installed with the headphones.

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