1 Reply Latest reply on Mar 23, 2018 1:15 PM by pokester

    Radeon Software Adrenalin Edition 18.3.3 Highlights causing screen freezing problems

    ruinedlikepompeii

      After downloading and installing Radeon Software Adrenalin Edition 18.3.3 Highlights and using it to update my graphics card drivers, I have since been experiencing constant brief screen freeze issues. The freezes repeat about every 5 seconds. Is there any practical fix to this issue without having to downgrade my drivers?

       

      Below are my PC specs:

       

       

      Processor

       

       

      Processor

       

      AMD A6-6310 APU with AMD Radeon R4 Graphics

       

      Manufacturer

       

      AMD

       

      Speed

       

      1.8 GHz

       

      Number of Cores

       

      4

       

      CPU ID

       

      178BFBFF00730F01

       

      Family

       

      16

       

      Model

       

      30

       

      Stepping

       

      1

       

      Revision

       

       

      Memory

       

       

      RAM

       

      4.0 GB

       

      Video Card

       

       

      Video Card

       

      AMD Radeon(TM) R4 Graphics

       

      Manufacturer

       

       

      Chipset

       

      Unknown

       

      Dedicated Memory

       

      16 MB

       

      Total Memory

       

      16 MB

       

      Pixel Shader Version

       

      5.0

       

      Vertex Shader Version

       

      5.0

       

      Hardware T & L

       

      Yes

       

      Vendor ID

       

      1002

       

      Device

       

      9851

       

      Plug and Play ID

       

      VEN_1002&DEV_9851&SUBSYS_06581028&REV_00

       

      Driver Version

       

      15.201.1101.0

       

      Video Card #2

       

       

      Video Card

       

      AMD Radeon R5 M230

       

      Manufacturer

       

       

      Chipset

       

      Radeon HD 8570M

       

      Dedicated Memory

       

      1.0 GB

       

      Total Memory

       

      1024 MB

       

      Pixel Shader Version

       

      5.0

       

      Vertex Shader Version

       

      5.0

       

      Hardware T & L

       

      Yes

       

      Vendor ID

       

      1002

       

      Device

       

      6663

       

      Plug and Play ID

       

      VEN_1002&DEV_6663&SUBSYS_06581028&REV_00

       

      Driver Version

       

      15.201.1101.0

       

      Operating System

       

       

      Operating System

       

      Microsoft Windows 10 (build 16299), 64-bit

       

      Service Pack

       

      0

       

      Size

       

      64-bit

       

      Edition

       

      ATI

       

      Version

       

      10.0.16299

       

      Locale

       

      0422

       

      BIOS

       

       

      BIOS

       

      BIOS Date: 11/12/14 18:43:27 Ver: 04.06.05

       

      Version

       

      Dell Inc. A03

       

      Manufacturer

       

      Dell Inc.

       

      Date

       

      11/12/14

       

      Sound

       

       

      Audio 1

       

       

      Sound Device

       

      Realtek Audio

       

      Driver

       

      6.0.1.8393

      Audio 2

       

      Sound Device

       

      AMD High Definition Audio Device

       

      Driver

       

      10.0.1.1

       

      Drives

       

       

      DVD

       

      TSSTcorp DVD+/-RW SU-208FB

       

      CD

       

      TSSTcorp DVD+/-RW SU-208FB

      Drive 1

       

      Size

       

      233.9 GB

       

      Free Memory

       

      170.5 GB

      Drive 2

       

      Size

       

      230.6 GB

       

      Free Memory

       

      168.6 GB

        • Re: Radeon Software Adrenalin Edition 18.3.3 Highlights causing screen freezing problems
          pokester

          I have not seen anyone talking about this specific issue. However look over the following your issue may be fixed by doing or redoing things using the following advice:

           

          It is always recommended that laptops (or other custom dual graphics systems) use Manufacturers versions of the drivers, as they are often very customized. The AMD drivers, are Vanilla and would lack any custom changes.

           

          When you installed the drivers there are some guide lines that help with getting it right (your manufacturer may have additional instructions). It can be very important to do everything as recommended. See this guide: Laptop graphics update...How to

           

          Worth noting too, you will want to make sure all the other drivers are current, bios/firmware for system are the latest and all OS updates are installed. Doing this really increases the odds of success.

           

          If you continue to have issue, you may certainly ask here still, but your manufacturer is the expert on that machine. You can certainly ask question to them or any forums they might have too. It is almost always faster to get answers from people with the exact same hardware.