Processors

[baodongduo]

I have a AMD Ryzen™ 5 8600G APU , while playing game World of Warcraft Classic , it is always crash Application Error with StartMenuExperienceHost.exe

I am using latest windows 11 and latest graphic driver

here is my event info

EventData

AppName StartMenuExperienceHost.exe

AppVersion 10.0.22621.3085

AppTimeStamp 3f480a9e

ModuleName amdxx64.dll

ModuleVersion 31.0.24019.1006

ModuleTimeStamp 65ce6957

ExceptionCode c0000005

FaultingOffset 000000000041b8d9

ProcessId 0x1f38

ProcessCreationTime 0x1da747fa5b89e9d

AppPath C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe

ModulePath C:\Windows\System32\DriverStore\FileRepository\u0400566.inf_amd64_5e4d397bddb6fe15\B400392\amdxx64.dll

IntegratorReportId 194fb4c2-c2a9-4a11-89c1-0f7fb02af489

PackageFullName Microsoft.Windows.StartMenuExperienceHost_10.0.22621.2506_neutral_neutral_cw5n1h2txyewy

PackageRelativeAppId App

how can i do to solve this problem?

[misterj]

baodongduo, please post all your parts and the Details tab of the Event Viewer report. A c0000005 error is a memory access error. Did you get your AMD drivers from here. If not please do. Thanks and enjoy, John.

[baodongduo]

i have reply some file content , it gone

[misterj]

baodongduo, where did you get your AMD driers? John.

[baodongduo]

surely download from official website driver support 

AMD Ryzen™ 5 8600G Drivers & Support | AMD

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-8000-g-series-desktop-processors...

and i will trying to post some Report.war file content next time

[goodplay]

Run SFC & DISM commands, there are also other fixes on the web for startmenuexperience. errors.

But if you are using a 3rd party start app.?, not an amd problem.

[baodongduo · Accepted solution]

yeah , it must a certain party problem , both or AMD or Blizzard game World of Warcraft

i followed a guide in forums by changing DX12 to DX11 and the graphic crash error seems disappear  

so maybe AMD should be cheer up and bring us a reliable and stable product

thanks a lot