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Processors

Hernán
Journeyman III
‎12-30-2021 10:35 AM

Pantalla se congela ryzen 5 5600g

Armé el computador hace una poco más de una semana con un ryzen 5 5600g, una placa base 450 Tomahawk max ii (con actualización de BIOS), dos módulos de 8 gb de ram a 3200, un sdd de 240 gb y un hdd de un tera. No se exactamente que es lo que me da el problema, pero de repente como cada una hora el computador se congela y deja de responder, tengo que apagar el computador con el botón de la fuente para que vuelva a funcionar. He instalado todos los drivers de la placa madre y los de amd, pero el problema persiste. Algunas veces el computador me ha llegado a responder a los minutos con un pantallazo azul y reiniciándose automáticamente activándose al encender el controlador de Radeon para enviar un informe, pero por lo general no responde. Los componentes son nuevos y cuando se congela la pantalla no estoy haciendo algo muy demandante.

3 Replies
elstaci
MVP
‎12-30-2021 06:18 PM

First when you next reply please translate it into English since this is an English Only forum.

What was the BSOD error you got?

Any error when you are installing the AMD Driver package?

Also is your RAM listed to be compatible with your Ryzen 5600G APU processor? Is it listed on MSI Support QVL List for your APU Processor?: https://www.msi.com/Motherboard/B450-TOMAHAWK-MAX-II/support#support-mem-18

Screenshot 2021-12-27 195404.png

I don't see any RAM QVL List for the 5x00G Processors so I guess you need to go by the 3000 Series G RAM List.

Also I would install MSI Chipset and VGA Package drivers to see if that works better than AMD drivers:

Screenshot 2021-12-27 195404.png

Otherwise I suggest you open a MSI Support ticket and see what they believe your problem could be. If it is a Processor or Motherboard or something not compatible hardware connected to your motherboard.

You can also open a AMD Support ticket and ask them for their opinion from here: https://www.amd.com/en/support/contact-email-form

 

 

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naarena
Journeyman III
‎01-23-2022 02:05 PM

I have literally the same problem, i have a Ryzen 7 5700g and an MSI b450m pro-m2 max updated, two 8gb RAM 3200mhz, i've tried installing other windows versions, updating drivers and maximizing the VRAM asigned, if you find any solution make me know please

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Never130
In response to naarena
Adept I
‎02-10-2022 03:02 AM

Tengo un problema similar pero con mi ryzen 7 5700g integrada, pudiste resolverlo?

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