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onetimem2
Journeyman III

I have a new ryzen 7 1700 pc board b350 pc mate getting an error from the cpu

I have a new ryzen 7 1700 pc board b350 pc mate and Iam getting an error from the cpu where the board says the cpu is failed or not detected. I receive a red flashing light and would not boot up.. I have checed basic connections, what can I do to resolve this error?

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2 Replies
misterj
Exemplar

Re: I have a new ryzen 7 1700 pc board b350 pc mate getting an error from the cpu

onetimem2, I would suggest you go ahead and call AMD Online Support.  Please make sure you have all the power plugs connected on the MB - 24 pin one or two 4/8 pin.  Enjoy, John.

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elstaci
MVP

Re: I have a new ryzen 7 1700 pc board b350 pc mate getting an error from the cpu

Try updating your Motherboard BIOS to the latest version and see if that helps.  If not then you can have two possible reasons for the CPU not being recognized.

The motherboard is defective or the Processor is defective.

If you can install the Ryzen on another compatible Motherboard and get the same results pretty much indicates a bad Processor. You should also physically check the Processor for any bent or missing pins or physical damage.

Otherwise, I suggest to open a AMD Warranty request and see what they suggest on how to check your Processor to see if it is defective and needs to be RMAed.

If your new Ryzen 7 1700 was purchased new from a Retailer in a box, I would first try to get a replacement from the place you purchased from.

If that fails then I would open a AMD WARRANTY REQUEST online form and RMA the Processor for AMD to check and verify if it is defective and possible replacement from here : AMD Warranty Request Form | AMD 

Here is where to get the information to fill out the Warranty request in case you don't have the box:

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